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jhwilliford
Contributor I
Apr 13, 2018 1:08 AM UTC

Sonos can’t connect after software update to 8.5.1

After i installed the latest update i can no longer connect to Sonos. Tried all the steps with no luck.
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    rbtabbott
    Lyricist III
    Apr 13, 2018 2:55 AM UTC
    No, just the Play 5. I have multiple bridges, a Play Bar, and 5 zones throughout the home--all working fine. It was all set up by a home theater/security company. I added the Play 5 about 2 years ago and never had any issues with it until now. I appreciate all of your help. I sent a message to Sonos that requested a diagnostics, so did run that and submit it to Sonos--hopefully I can get this to work out...
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    Chris
    Chris
    Lead Maestro
    Apr 13, 2018 2:59 AM UTC
    so answe isn’t no - you do have other Sonos speakers.

    Ok then I would try a factory reset then of the play:5 and add it back to system
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
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