Controllers & Music Services

How can I connect to my mobile router? Currently I just have internet via a mobile minirouter. Subsequently I cannot connect the ethernet cable to the router as advised in the set up on the Sonos app. I’ve tried connecting my Sonos One via the ethernet cable in my apt. and leaving the mobile minirouter close to the speaker. No success. Any advice, please? 

I have tried both sonos apps and neither work. When I press the app to launch it, all i get is the splash screen and that is it. No errors no nothing . The splash screen is all I get. I just got a new phone running iOS 14.2 and installed the apps from my backup of the old phone. Allow Network access is on for both app versions.  What the heck do i do now.

I’ve seen similar talk a few year back but nothing recent. Is it not possible to Airplay a Beam when it is bonded with other speakers? the suggestion seems to be to Group them instead but I’d have no proper surround if I do that. I’ve seen the explanations on the older Playbar etc but my three speakers are a day old and are sold as AirPlay compare ale with no mention of that being disabled when using them bonded.Are their any ways around this at all?

I can log in to sonos.com correct, But in the app it is some other user I dont know. I above is not correct.       

So I have some Sonos components that are not S2 controller compatible.  I have been pleased to see the upgrade program changed so that you don’t have to brick your old equipment.  That being said, this past month has brought some required updates to the older equipment that make it unusable.  The S1 controller indicates that several components need an update, but said update never goes through.  I have restarted all of my network equipment, changed DNS servers, rebooted audio gear and even plugged it in to a network cable, plugged into the switch on the router.  None of this has worked and it seems that I will be unable to use the components I purchased, quite a few actually.I have been with Sonos since the early days and believe that the system is still the best.  Despite my loyalty, I will not be very happy if I have to trash my existing equipment because of a forced update that never works.Any help would be greatly appreciated, but I have exhausted all of the advice that I have foun

I have an iPad Pro 2020. My music is on my iPad. I can not get my music library set up on the iPad. I can play music by Airplay, but would prefer to use full functionality of Sonos software and add my library. When I go into “Musi Library” there are no libraries listed. If I hit the “+” it asks for a path, but shouldn't this recognize the music already on the iPad..? Please share on how to set this up other than Airplay..?

Will there be a Web player for Sonos Radio HD subscribers?I enjoy the service but am finding it hard to justify when I can’t use it on the go or at work.

Hello,I’m unable to connect to my Symfonisk using the Sonos controller app (61.1.82310) on Windows 10 (64-bit, version 20H2), even though all is working fine from Android.The Symfonisk is connected to the wireless network.The PC is connected to the same router via ethernet cable.Both devices obtained a DHCP IP address in the same class C network (192.168.255.x)I’ve been searching the forums and checked all possible issues I could find:the PC ethernet connection is using the Private profile Windows firewall rules for Sonos are in place (the controller s/w did that) I can ping the Symfonisk from the PC I can see the Sonos Support Info page on the browser on the PC (http://192.168.255.21:1400/support/review) I’ve disabled the firewall and the AV (Windows Defender), the problem remainsWhat am I doing wrong?Thanks in advance.

...I have 2 different groups… one is playbar/play 1’s/ and sub  other group is 2 play 5’s I can group them in app or by pressing pause/play on … however .. in the app I can control volume of play 5’s grouped as a plus one with the bar/ones/sub… however as I press the volume up or down on my play one from my chair … it only increases the volume on sub/playbar/play ones …. what can I do to fix this ???… much obliged for any help 

Hi! I have selected Sonos in the menu after the last system update  and the vol+ an vol.- are working, but when I try to mute don't work. Anyone with the same problem?

S1 doesn’t work, all my devices are down including Boost. Why is this happening thought I was dealing with a professional company that cared about customer service… Unfortunately that does’t seems to be the case. Been a happy customer since 2010 but a pioneering spirit seems to have been replaced with an eager for profit, Sadly. 

So, trying to add radio stations to my Sonon One SL using the app.The instructions I’ve been given bear no relationship to what I see in the app.All I want to do is add some radio stations. The app is a joke. So fed up that I’ve wasted my money on Sonos.

How do I enable the ‘ Now Playing Format on the TV part of he S2 app?  I can see it by going into “My System” only 

Hi,For a few weeks I have not Bern able to add songs to the playlist. On both out devices.I have reset both devices. The Connect installed ok. Fyring reinstall of the Play:1 it gets to a point where it check for an app update, and can not connect to the internet. The router have been reset several times, and I have tried updating connected with a cable. Btw. there is internet connection from the router.On the Connect when I want to play a song, I find the son in the Sonos S2 app on Spotify, and click 'Add to queue' or 'Play'. After a few seconds it is saying 'could not add song to playlist' error 701.I have removed my Spotify account from my Sonos account, and added It again.Nothing has helped.App version 12.2.2. hardware version 1.17.5.5Any help is appreciated,Jesper Lorentsen 

Anyone else notice the Android Controller app has lost dark them App Preference?

Why won't it connect? Works fine on the xm app but not through sonos? I've noticed sonos is pushing their radio could that be the reason to shut down my xm service? So frustrating and i complain but no one can figure it out all of those engineers from MIT and nothing huge disappointment 😒

Hi I had to update my WD My Cloud to OS 5 and in doing so I lost connection to my library. I am running sonos on S1 as I have a Play:5 and bridge that don't support S2. Once updated the WD My Cloud, the link to my music library needed to be updated. I have tried to do this via the conversational NAS drive connection that we had before and the My Cloud Home Service setting, neither work. Nas drive gives me a error 900, where I've followed instructions to adapt the bite rate to 24 and 26 and I still get the issue. When I go through the My Cloud Home Service I can see the directories but no music files. Please can you advise, I feel like I'm going around in circles. Very frustrating..!  

Just a quick ask if anyone has discovered or heard anything regarding the 12/8/20 update besides the traditional performance updates, and other such etc...

HiI have an iPad Air 2 running on 14.2 which cannot find Sonos. Both my iPhone and windows laptop can.I have removed the WiFi and added it back. Still nothing.Any ideas?

This question has been around for several years and does not appear to have been resolved. I discovered it last night with 3 of my albums named Maiden Voyage.  A search for the by album name brings up  one listing with all 3 albums’ tracks.  If I search by artist, yes then only one of the albums appears. Sonos it is time to address this issue.

I’ve been using this app for quite some time across several Sonos devices and yesterday the app when opened was empty of content and displaying a message “unable to browse music”. I uninstalled the app and reinstalled it but the problem remains. What is the problem and who owns it - Sonos or radio.net?     

I am confused about how to stream audio from my MacBook Pro to my new Sonos Arc.any advice?

Hi I have old Play:5 (Gen 1) and Play:3 speakers and use S1 Controller on a Windows laptop. My Controller suddenly won’t open other than on a page which requires an upgrade to S2 Controller.  Unfortunately I clicked on the upgrade button and believe my speakers have now upgraded to OS2 and won’t work.  I uninstalled the S2 Controller and reinstalled S1 but no joy.  Any ideas?  Or is this just a way of making me upgrade to the new generation products?

Amazon Music has the function to “start station” based on a song, artist, or playlist. Is it possible to use this feature on Sonos? I am on Sonos S1. Thanks. 

Since upgrading to the S2 controller and (I think) corresponding software in my Sonos system (two Play:1 and one Play:3), the controller keeps losing connection around once per day. The error message is: Unable to connect to Sonos. Learn more.When switching the speakers on manually, they still work and play the last selected station or playlist, so they are still connected to the Wifi. Only the controller seems to get stuck.After switching the router off and on again, everything works fine again.