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redhendrix
Contributor I
December 9, 2020
Question

Gen 1 Play:5 and Play:3 Inadvertently updated to S2 Controller

  • December 9, 2020
  • 1 reply
  • 114 views

Hi I have old Play:5 (Gen 1) and Play:3 speakers and use S1 Controller on a Windows laptop. My Controller suddenly won’t open other than on a page which requires an upgrade to S2 Controller.  Unfortunately I clicked on the upgrade button and believe my speakers have now upgraded to OS2 and won’t work.  I uninstalled the S2 Controller and reinstalled S1 but no joy.  Any ideas?  Or is this just a way of making me upgrade to the new generation products?

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1 reply

Annazel S
Annazel S
Retired Sonos Staff
December 12, 2020

Hi @redhendrix.

Thanks for reaching out, let me check it for you.

To better understand your Sonos system and identify the status of the devices, kindly submit a diagnostic report through the Sonos app, then reply with the confirmation number.

I'd start by reviewing your system and go from there. 

 

Looking forward to hearing from you soon.

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