Controllers & Music Services

Is there any way to get Windows to see the Sonos controller app as a media player so the dedicated media keys on many keyboards can be used? The keyboard shortcuts already available are not as convenient as the dedicated Play/Pause, Next Track etc. keys I already have. Also, they only work when the Sonos app has the focus. If I'm reading or playing a game I can't use the keyboard shortcuts. If you could make the Sonos app respond to media keys it would be very convenient. Thanks.

Got a sub today. I love the output but I’m having a bit of an issue. Due to my room layout I can only position the sub to the side of my sitting position. Low sub tones are generally non directional but I find that the sub also seems to handle a lot of mid tones for some reason which means that my ear can locate its position. It is rather annoying. Is there a way to change the crossover frequency with the beam so that the beam handles the low mid tones and the sub concentrates just on the deep notes? In an ideal world I would move the sub closer to the beam at the front near the tv but unfortunately it’s not possible.

Sonos app allows me to add single titles to playlist but doesn't provide a function to add and play full albums at once.

I've got a $19 MP3 player hooked to my home audio system continually playing a mix of 80s music -- and it plays randomly. I'd love to be able to do this with my Sonos Connect but I don't think it's an option - but could be. I'd like to have a long playlist that I can put on random (shuffle) AND repeat all. I do NOT want it to keep repeating the tracks in the same order each time it starts over (which is what currently happens). It should randomly play each song once (which shuffle does) and then play each song again in a different random order - forever. Said another way, once the last song in the shuffled play list has been reached, I'd like it to re-shuffle the playlist and then start again from the top. If I've missed some option, please share. If not, I hope some devs are reading the forums... I know this isn't a tough feature to implement -- the UI design would be the longest meeting (where would we put that option? ;-)) BTW: I'm playing songs from my local library

Please allow for the volume slowly increase for alarms and decrease it for sleep mode. The feature I envision would be an option for alarms and sleep which takes a fade-in or fade-out time. A default time of 5 minutes is reasonable. When enabled the alarm will start at just above 0 volume and gradually increase to the volume configured for the alarm over the configured fade-in time. Likewise, once the sleep timer reaches the fade-out time remaining the volume will gradually decrease to zero over the configured fade-out time.

There have been reports that, on some Huawei Android phones like the P20 Pro, music playback stops after the phone goes to sleep, presumably because the phone kills the Sonos app. This happens despite exempting the app from battery optimisation (see the steps in the second link): https://en.community.sonos.com/troubleshooting-228999/streaming-on-android-6806131/index1.html#post16308919 https://www.reddit.com/r/Huawei/comments/9w44bz/p20_pro_and_sonos_keeps_stopping/ Has this been fixed? Is it a known issue? Are there Huawei users which can make the Sonos app work just fine? On a more technical note, is the Sonos app set as a foreground service? This should help prevent the OS from killing it I know I can benefit from a generous return period when I buy the Sonos, but I'd like to get the full picture before I decide to pull the trigger. Thanks!

Trying to Trueplay a room, no room set up on my iPad. Where did it go?

They have ruined the PC interface.

What happened to seeing what is playing on the lock screen on your iOS device? I know it still shows a small window, but it used to show the whole screen with a black background. The new one is cheesy looking. Go back to the old one like the android.

We can download and install controller, but cannot run program

New 9.2 Update on PC's - Windows is Black & White, no more deep Blue and no more subtle SonosGlyphics. As also noted in another Topic, the Windows based Controller no longer has the Add Player Option. I was told that this capability is now only on Mobile Ap's. All of this makes no sense to me, I do not like the look o f the New Windows Controller at all, and don't like that I can't use a PC or Laptop to Add a Player. I understand that Sonos wants to be sure to support Mobile, as the way of the future, but why do they need to spend resources to actually Reduce the Quality of the Windows Controller !? why not save the money and let us keep what we already had !?

How do I change room names?

Any possibility to have an optionnal switch to mute the Sonos music when the iphone rings and is answered. The volume controls are not accessible when the iphone rings and I have to run ouside the house to answer the phone with a customer on the line... Would it be possible to have a switch to auto mute the Sonos when I answer a phone call?

Need to be able to schedule Night Sound. This feature has been asked for over a long period and needs to be included in a future update.

I've seen a post that was over a year old about this so I figured that I would start a new topic. Firstly, I think that Sonos has the best sounding, easy to set up, and easy to use system out there. I have had nothing negative to say until this morning. This morning, when I arrived to work I opened up my Google Play tab and started a playlist. After the first song, it stopped with an error saying: "Can't play music on two devices at once." Dang, I must have forgotten the speaker in my bedroom on and did not hear it on the way out. I am sure that I am not the only one that has had this issue. Apart from being able to solve this issue with the ability to control the system remotely, there are several other reasons why this feature would be great. 1.) Forgot to turn off system before leaving 2.) Left early or gone for vacation but you've not disabled your alarms 3.) You work from home and have to VPN into work, which causes the inability to control Sonos 4.) Remote support, fo

A Sonos customer suggested: " Sonos controller app to be able to search function with in a Sonos playlist. " Show your support on this thread.

I use Spotify but prefer a lot of things about the Sonos app (I use Windows 7 and desktop controller)--like the fact that it only has one queue. Unfortunately, Spotify integration with Sonos is poor, but I might live with that except for one thing. I use the "play/pause" button on my keyboard to turn on and off the music. For Windows Media Player, the old Zune/Groove apps, and the Spotify app, it works as expected--when I hit pause, it pauses, and the app doesn't have to have focus. But the Sonos desktop controller doesn't handle that keypress unless it's the foreground app. I'm a programmer, so I know when you say "it's only software" that doesn't mean it's easy... but this is so small I wish they would fix it!

Hi. I just bought a Sonos Connect and have it setup to work with Integra DRX4.2. Works great - turns on the system and I can control the volume from the app. However when I finish listening, I normally press Pause on my other Sonos speakers (Play5s, Play3s etc). I don't think there's a stop function right? My question, is there a way stop the music and turn off the Integra receiver? Otherwise I can stop the music but then have to manually go to my receiver to turn it off. Thanks.

Not sure when this happened but last night I tried playing some music from my Sonos favorites (sourced from Amazon) and it wouldn't play. Gave the error "Requested operation failed. Please try again". I went under settings and services to remove and reauth my Amazon account but that didn't fix it. What else can I do?

In the app, if you submit a diagnostic report, it should ask you if you want to also create a support ticket. I usually do one after the other anyways.

I am using my iPad to access the Sonos app. I am trying to listen to an album and the songs keep skipping to the next song before they are done??

Just got a ChromeBit for the home office, so I can browse to Facebook and other sites blocked by my work laptop, and not have to deal with its VPN, which doesn't let me cast to my home network. Found out quickly that casting to a CCA from a browser tab sounds like crap from just about any source. They must be using a VERY highly compressed, very low bitrate stream, it's choppy and full of artifacts. Not good. Found this Chrome extension called "Add To Sonos Queue". Enabled it, set the IP address to my left Sonos Play:1 in the Office. Navigated to SoundCloud, picked an album, hit the button, and it added the current album, all songs, to the Office Play:1s' playlist. The "Play" button in the browser wouldn't work, but I just asked the Office Echo Dot to "Play", and it started. Full fidelity, as the browser and ChromeBit are out of the picture, just Sonos directly from SoundCloud. Pretty slick.

I've been a Sonos user for 4 years, yet still the same issues recur. Once again I have the unable to add music folder \\Computer Name\Music with error 1002.. This was working great just a few days, now it doesn't. The Sonos account has full access permissions to the folder on my Windows 10 and there have been no Windows updates installed since Sonos was last working. To say this is infuriating is a gross understatement. Sonos has a great product, when it works but it it not reliable. I've restarted my laptop. my router and the Sonos, no change. Diagnostics 8011710

the sonos pc app stores your favourites alphabetically - how can you change the order to your own choice?

How often annually does Sonos update the applications? It seems that every time I turn on Sonos app (PC or Android), it is always wanting to do an update. This has become more and more frequent. Yes, I'm also aware of "auto update" which works if the PC is left on at night.