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pstoric83
Avid Contributor I
January 19, 2019

Sonos won't play Amazon music

  • January 19, 2019
  • 3 replies
  • 7609 views
Not sure when this happened but last night I tried playing some music from my Sonos favorites (sourced from Amazon) and it wouldn't play. Gave the error "Requested operation failed. Please try again". I went under settings and services to remove and reauth my Amazon account but that didn't fix it. What else can I do?
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    3 replies

    Edward R
    Edward R
    Retired Sonos Staff
    January 22, 2019
    Hi there. Unfortunate to hear about this issue but rest assured, we can sort this out. As you were not able to resolve this by removing and re-adding your music service, this is likely due to WiFi interference. If after all that, you are still having issues, submit some diagnostics and please respond with the confirmation number. Many thanks.
    Try searching our articles for help with your question: https://www.sonos.com/en/support
    pstoric83Author
    Avid Contributor I
    January 23, 2019
    All my other sources work (Pandora, Sirius, Google Play Music) so I don't think that's the case here. I'll submit a diagnostic and call support when I have time.
    UKMedia
    UKMedia
    January 24, 2019
    There was an Sonos/Alexa partial outage yesterday, can you retest?
    Remember: Sometimes Red Wine helps :)
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