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Chemdream
Contributor II
January 16, 2019

submit diagnostic & create ticket

  • January 16, 2019
  • 2 replies
  • 842 views
In the app, if you submit a diagnostic report, it should ask you if you want to also create a support ticket. I usually do one after the other anyways.
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    2 replies

    Keith N
    Keith N
    Sonos Staff
    January 23, 2019
    Hi there, Chemdream. I am happy to tag this topic as a request and forward it along to the team for visibility. In some cases, diagnostic reports are used as a troubleshooting tool and a feature like this could remove some steps for the user.

    Thanks for the feedback!
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
    Stanley_4
    Stanley_4
    Grand Maestro
    January 24, 2019
    Even if the create ticket option can't be done a more clear warning that the user must provide the number to Sonos support to get help would be good.
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