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pstoric83
Avid Contributor I
Jan 19, 2019 5:09 PM UTC

Sonos won't play Amazon music

Not sure when this happened but last night I tried playing some music from my Sonos favorites (sourced from Amazon) and it wouldn't play. Gave the error "Requested operation failed. Please try again". I went under settings and services to remove and reauth my Amazon account but that didn't fix it. What else can I do?
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    3 replies

    Edward R
    Edward R
    Retired Sonos Staff
    Jan 22, 2019 2:50 PM UTC
    Hi there. Unfortunate to hear about this issue but rest assured, we can sort this out. As you were not able to resolve this by removing and re-adding your music service, this is likely due to WiFi interference. If after all that, you are still having issues, submit some diagnostics and please respond with the confirmation number. Many thanks.
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    Try searching our articles for help with your question: https://www.sonos.com/en/support
    pstoric83Author
    Avid Contributor I
    Jan 23, 2019 4:01 PM UTC
    All my other sources work (Pandora, Sirius, Google Play Music) so I don't think that's the case here. I'll submit a diagnostic and call support when I have time.
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    UKMedia
    UKMedia
    Jan 24, 2019 8:09 AM UTC
    There was an Sonos/Alexa partial outage yesterday, can you retest?
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    Remember: Sometimes Red Wine helps :)
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