Controllers & Music Services

have an Amazon Australia Prime 30 day trial. Have selected Amazon music in Sonos app and authorised the account. Service appears but when select music ie a station it says I need to start a trial with Amazon UK.  I do have an Amazon UK account but no prime membership.  is there a setting somewhere with Amazon that I need to change? 

I have an album of wma songs on my phone. I can play the songs through my phone to Sonos if I go through the option to play music on 'this device'. However, I want to add the songs to a playlist, but every time I call up the 'add to a Sonos playlist' it doesn't do anything. It's like the option, in bold black like the rest of the options, is just a bunch of words and not a 'button'. I can select other options, just not the add to a Sonos playlist one. What's going on? What am I doing wrong? 

Hi I have Sonos S1 on my iMac.Recently sold my PLAY5 gen 1, so I thought I would upgrade my system to S2 all others as S2 compatible.On phones, Ipad, and other devices all ok; but on the MacBook Pro the app store does not list the Sonos S2 App? And on the Sonos website it states it is only available through the app ?? ? ? So where is it ? ? ? thanks

If I’m listening to music on Beam, but had speech enhancement and/or Night Sound turned ON the last time I was watching TV, do I have to use the Sonos app to switch from music to TV, then turn off speech enhancement, and then switch back to music?  Or, are speech enhancement and Night Sound automatically disabled when listening to music?

So.. My Sonos Move ran out of juice. A typical situation, no doubt. It showed in the Android App as offline. I tapped it a few times (don’t know why, I guess I was a bit trigger happy) and it disappeared from the list of devices. I put it to charger base. It didn’t reappear. I tried reset + add new device, for very 1/5th of a second it finds Sonos Move, but then that window goes away and the app keeps searching for a device. Hmm I wonder, reboot the phone, same continues. I can’t add it, I can’t reset & add it. I go look from the Windows Desktop app. Well - in there, I can see it. I can control it. I can’t control it via Alexa tho. Sent diagnostics reports, mobile n667243110, desktop n16643197. 

Hello,I have built my sonos system over the years and loved that I could link the rooms, I have older 2 x ZP120, 1 x connect, 5 x play 1, 5 x connect amp…….. is it possible to run it all on the older software and older app and have on the same system, lately it keeps telling me items are incompatible and open S1 or open S2.  I’m not bothered if I have to run on the older version of the app but don’t want two systems really as I often use the line in to play vinyl music through the house.  

I guys,I can i play the music in my PC library in Sonos when my PC is turned off?I receive the message that Sonos can’t connect to my PC .Is there anyway to save the musics in Sonos app and don’t need to turn on my PC?Best regards 

Is it possible to stream from a Bluetooth device, like a Turntable, to a Sonos Arc?The specs mention it having Bluetooth LE but, I’m not sure if that is just for apps on phones etc., to use. TIA

Hi,Recently, Spotify has started the service in Korea. I also have became Spotify users a few weeks ago.However, I am not able to find Spotify in Sonos app yet. I wonder that when Sonos support Spotify in Sonos app so that Korean users can add to music service. I really want to use Spotify with Sonos. Please check out the time when Spotify will be added. Thanks.

Hello, Opened my sonos controller app and Google play is no longer available.  Is this the case?I have playbar and play 3 speakers. 

In Big Sur, the’ve eliminated “Power Saver” settings, replacing them with “Battery”.  “Battery” doesn’t have the option to keep hard disks awake.  Even with my Mac set to not sleep, it still sleeps, and can’t play music I have stored on my Mac.  Anyone else experiencing this, or have a solution?

I just can’t find the answer to this anywhere: Does the Sonos One (Gen 1) support Airplay 2?

When I use Android Sonos Controller to play music using 'On this Mobile Device' album tracks appear in the wrong order (see below). The album starts with track 1 then moves to track 10, 11,12 etc. until the end of the album before returning to tack 2? My large music collection was transferred to my phone from my iTunes folder using the iSyncr app. None of these errors exist in either iTunes or Poweramp app (populated from the iSyncr folder on my phone) Other anomalies appear with double albums and splitting errors are common, again, these errors do not appear anywhere else (see below) Can anyone explain - in the simplest way possible - why this is happening?  

Is it possible to connect SONOS to more than one Spotify account?I use Spotify for streaming music and have my Spotify account connected to my SONOS system. But when my wife logs in to SONOS from her phone or laptop, it connects to MY Spotify account.Is it possible for SONOS to connect to HER Spotify account on her phone/laptop so she can have access to her own playlists instead of having to play off mine?

Dear SONOS,I have a ton of spurious repeated playlists labelled as “Internal error - Invalid Atom” which I need to delete from the third panel window section, under the Imported Playlists panel.Also, my “TOP RATED” iTunes playlist doesn’t sync to the SONOS One Desktop nor my iPhone Music Library Listing ???  There appears to be major problems with syncing an accurate copy of my iTunes Playlist(s) to SONOS.This is crazy,….. this has been a systemic problem for years now which hasn’t been seriously addressed by SONOS, to my knowledge. Why is this so difficult SONOS ?    Here’s your chance to fix this issue.My faith in SONOS is being challenged right now after investing $1,000’s in my SONOS system.I am also having major WiFI Stability issues with speakers dropping in & out regularly. Best regards,Chris.

How do I listen to Radio-Canada's Ici Musique?TuneIn won't work and it's not listed in Sonos' radio choices.It’s a Canadian public broadcaster  French-language station, which plays great stuff. It’s sister network (English-Language) CBC Radio & Music is offered but not Ici Musique or Radio-Canada!I’d love to see it listed in the choices

Hi,when I use my Sonos One alarm I receive a notification on the screen of my iPhone XS (iOS 13.6.1). I then use 3D touch to be given the option to snooze. When I select snooze I get an alert to say “No alarm is playing” and can’t then snooze the alarm without opening Sonos App stopping the music and setting another alarm. It’s the same whether using music, radio or the Sonos chime options for the source.Does anyone know how to fix this?Thanks.

I’m new to having Sonos and am setting up my TV stereo after I got a bass box from my dad, which he doesn’t use anymore. Got two One SL and am considering which soundbar to get.However, I’m already frustrated by the software interface, which I simply find lacking and being non intuitive compared to the quality of the sound. Maybe it is because I am generally not using streaming services and have connected a library with the music from my laptop? Help is of course appreciated if there are solutions to these issues:The app on the phone somehow wants to only play one or two songs at a time. No explanation why or any obvious reason why it does this. Took ages to add YouTube to the list of services and have no way of searching for music and playing it. Personally I don’t really use YouTube, but when people come by and want to play something they particularly like, it’s a little embarrassing having to get my old portable Bose speakers, simply because we’re unable to play anything new from Yo

Hello, I was reading on the forum, if I understood correctly: You can only set one Sonos account as admin Other Sonos account may join the system but with limited functionalities It is possible to add different accounts for one service (I.e. Spotify) to manage “different users” through one admin account. So, in conclusion, it is not possible to set several Sonos accounts as admin in a Sonos system. Did i understand it correctly, please? Thank you ! 

I purchases a classical concerto album from itunes that has 7 tracks - the first concerto has 4 tracks, and the second concerto has 3. When I update my music library on Sonos, I get 4 tracks: movements 1, 2 & 4 of the first concerto, and movement 3 from the second. From reading the support topics, it looks like either the whole album gets imported, or none of it does. How can I get all seven tracks into Sonos?

I’ve been using Plex with Sonos for a while, and after the time it took to get everything set up I’m loath to change it, but I’m looking for something that doesn’t need to be online to work.Yes, Plex can be configured to work just on the local network, but it’s not how the product is built and isn’t the most reliable of changes.  

YouTube music took over Google play music which I have used for several years on my Sonos systems. The YouTube music Sonos app is just terrible.When you search for an artist there is no list of top songs, there are individual albums, often with one single song under each album.  There are songs by that artist listed under "songs" that aren't listed under the artist, so the songs are in YouTube music they're just not showing up on the search by artist function. For example, search for “Darlene Love” and several albums show up under “artists”, but not all her songs- you can go to the “songs” tab, and two other songs show up that aren't under “artists”. It’s ridiculous that simple searching doesn’t work.  There are no YouTube music “Stations” or “Genres”. You can't create a radio station based on a song. There is no genre searching. There are  very few playlists from the YouTube music. If you search for Christmas music, nothing comes up even though they have a million stations on the desk

Hi In order to add my favorite radio station I need to add its URL.Where can I find the URL of RSG (http://web.sabc.co.za/digital/player/1.0/rsg/index.html)RegardsMartin

Can i listen to what's playing on sonos in my Samsung S9? I want to send what's playing on sonos into my headphones... 

Dear members, Since today I have a Sonos Five (horizontally spreading love in the room). Also activated Tidal hifi a while ago and am a long time Spotify user.  So I tried both music services (since the S2 Sonos now supports “hifi”) to see if the difference is substantial and worth the double monthly fee of Tidal.  In short I have a real hard time hearing any difference (maybe with some of the Master quality songs it’s slightly improved).  Can anyone tell me if there is an actual difference between both sound qualities on a Sonos speaker. I’ve red the “facts” - the lossless support - but I’m not that impressed..  Many thanks for any advice or experiences!