Skip to main content
Ovey72
Contributor I
August 20, 2020
Answered

Snooze alarm on iPhone not working - No alarm playing

  • August 20, 2020
  • 22 replies
  • 1262 views

Hi,

when I use my Sonos One alarm I receive a notification on the screen of my iPhone XS (iOS 13.6.1). I then use 3D touch to be given the option to snooze. When I select snooze I get an alert to say “No alarm is playing” and can’t then snooze the alarm without opening Sonos App stopping the music and setting another alarm. It’s the same whether using music, radio or the Sonos chime options for the source.

Does anyone know how to fix this?

Thanks.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by Spagbrew

I believe I have found a work around that has been working like a charm. 
Before you click on the notification to snooze, Open the Sonos app. Once the Sonos is open and it is connected to your system, then I swipe down to my notifications, tap the notification, and snooze. It has been working perfectly for me . If I just open the notification alert and try to snooze it says it can’t connect. I know it is sucks, but at least I’m back to snoozing to my hearts desire. I don’t know when the issue started, I do know it use to work just fine a few years ago. I don’t know if the issue is from phone updates, or app updates. It seems to me like the app is able to relay the snooze option through notifications, but it is like the app is asleep in the background. If the app is opened before the notification is opened it is fine.

22 replies

JimmyT_Sonos
Trending Lyricist I
August 21, 2020

It’s been broken for a very long time and Sonos doesn’t seem interested in addressing it.  See my thread from 2 years ago:

 

https://en.community.sonos.com/controllers-software-228995/iphone-3d-touch-alarm-menu-6805152

 

This was with an older version of iOS, but now mine does the same as what you describe.  I had to quit trying to use Sonos for my alarm.

Ovey72Author
Contributor I
August 21, 2020

Thanks JimmyT.

Its a shame really as it’s one of the reasons I bought the extra Sonos One for my bedroom! I might have to revert back to my old Sony speaker/dock - at least that has a snooze button!

i wonder why Sonos aren’t doing anything to resolve this issue. 

Krishma M
Krishma M
Retired Sonos Staff
August 22, 2020

Hi folks, thanks for reaching out with the Sonos Community! We greatly appreciate you being a part of the Sonos family.

When a Sonos alarm goes off, it will appear on the lock screen of your iOS or Android device. You can use the notification to open the Sonos app in order to Snooze or Dismiss the alarm. On iOS, you can 3D Touch the notification to access a quick menu for these options.

That being said, it should work on your end. Try it with a different device, reset up alarm, and reinstall the Sonos app.

Let us know how it goes. It is our pleasure. We and the community are always here to help.

Help others find useful content by clicking the like button and selecting the best answer to your question.
Brett Kav
Lyricist III
September 10, 2020

Issue I have is with Sonos Move, I use this for an alarm but I don’t even get any option to snooze - either on the lock screen or within the app … very annoying!

Krishma M
Krishma M
Retired Sonos Staff
September 11, 2020

When a Sonos alarm goes off, it will appear on the lock screen of your iOS or Android device. You can use the notification to open the Sonos app in order to Snooze or Dismiss the alarm. On iOS, you can 3D Touch the notification to access a quick menu for these options.

That being said, it should work on your end. Try it with a different device, reset up alarm, and reinstall the Sonos app.

Hi @Brett Kav, welcome to the Sonos Community! Have you tried the above response? For more information, please click this link about controlling alarms. 

Let us know how it goes. We and the community are always here to help.

Help others find useful content by clicking the like button and selecting the best answer to your question.
Brett Kav
Lyricist III
September 11, 2020

Yep the option to snooze is not offered all I can do is stop the alarm.

JimmyT_Sonos
Trending Lyricist I
September 12, 2020

Yep the option to snooze is not offered all I can do is stop the alarm.

 

That’s right.  This hasn’t worked for a very long time and makes the alarm function unusable.  

Brett Kav
Lyricist III
September 12, 2020

Yep the option to snooze is not offered all I can do is stop the alarm.

 

That’s right.  This hasn’t worked for a very long time and makes the alarm function unusable.  

Thanks Jimmy … disappointing :-(

Krishma M
Krishma M
Retired Sonos Staff
September 12, 2020

Hi folks. We’ve tried and tested the snooze functionality using the Sonos alarm and it works great. Make sure you check the Alarm options like Snooze duration and enabling the Snooze Alerts. If you all are having trouble, call 800-680-2345 from Monday to Friday from 10 am to 9 pm ET. Please let us know if there’s anything else we can help you with. We and the community are always here. 

Help others find useful content by clicking the like button and selecting the best answer to your question.
Brett Kav
Lyricist III
September 13, 2020

Hi folks. We’ve tried and tested the snooze functionality using the Sonos alarm and it works great. Make sure you check the Alarm options like Snooze duration and enabling the Snooze Alerts. If you all are having trouble, call 800-680-2345 from Monday to Friday from 10 am to 9 pm ET. Please let us know if there’s anything else we can help you with. We and the community are always here. 

Hi Krishma, the snooze functionality does not work great it does not work at all.  For reference the snooze function is enabled and the snooze duration is set, but the option to snooze is never offered.

Show more replies
Terms & ConditionsAccessibility statement