Snooze alarm on iPhone not working - No alarm playing

Forum|Forum|6 years ago
August 20, 2020
22 replies
1262 views

Hi,

when I use my Sonos One alarm I receive a notification on the screen of my iPhone XS (iOS 13.6.1). I then use 3D touch to be given the option to snooze. When I select snooze I get an alert to say “No alarm is playing” and can’t then snooze the alarm without opening Sonos App stopping the music and setting another alarm. It’s the same whether using music, radio or the Sonos chime options for the source.

Does anyone know how to fix this?

Thanks.

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Best answer by Spagbrew

I believe I have found a work around that has been working like a charm.
Before you click on the notification to snooze, Open the Sonos app. Once the Sonos is open and it is connected to your system, then I swipe down to my notifications, tap the notification, and snooze. It has been working perfectly for me . If I just open the notification alert and try to snooze it says it can’t connect. I know it is sucks, but at least I’m back to snoozing to my hearts desire. I don’t know when the issue started, I do know it use to work just fine a few years ago. I don’t know if the issue is from phone updates, or app updates. It seems to me like the app is able to relay the snooze option through notifications, but it is like the app is asleep in the background. If the app is opened before the notification is opened it is fine.

Show previous replies

S

Simon_85

Contributor I

@Simon_85 If you go to Settings > App Preferences and scroll down to the bottom and tap Reset App, does it fix your problem?

No. I have also deleted the app and reinstalled it twice to no effect :(

J

jeepsterstuff

Lyricist III

Hi folks, thanks for reaching out with the Sonos Community! We greatly appreciate you being a part of the Sonos family.

When a Sonos alarm goes off, it will appear on the lock screen of your iOS or Android device. You can use the notification to open the Sonos app in order to Snooze or Dismiss the alarm. On iOS, you can 3D Touch the notification to access a quick menu for these options.

That being said, it should work on your end. Try it with a different device, reset up alarm, and reinstall the Sonos app.

Let us know how it goes. It is our pleasure. We and the community are always here to help.

@Krishma M i have tried all your suggestions with no change. The issue exists on both my iPad and iPhone, same symptoms. The workaround that @Spagbrew outlined above does, however when you are ½ asleep it’s not a realistic option.

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