Controllers & Music Services

Evening all, My first post here, and I am a SONOS novice so please bear with me... I hope I am posting in the right place. Currently have a Play 5 and Play 3 and in the process of installing wireless speakers throughout the house. I have been given a CR200 controller as a gift that I really want to add to my system. I am currently just seeing the error message of “Searching for Somos products..... the network configuration for this controller has changed” Can anyone help me with this please? Thanks in advance 🙂

I have successfully imported all of my iTunes playlists into Sonos. However, when I select an imported playlist to add to my queue, Sonos auto-resorts the songs by artist, not by album. I'd like to hear the songs by album, not artist. For example: I have an imported playlist called "Soundtracks - Top Rated". When I add this imported playlist to my Sonos queue, Sonos resorts all of the songs by artist, not by soundtrack. So the songs are mixed, regardless of the movie/play soundtrack. How do I sort the selected queue to play by album so I hear the full soundtrack as it was intended, not by artist? Thank you.

I am one of those few people who does get upset when I get the feeling my privacy is compromised by hard- or software firms, so after following a recent discussion on this forum (in which the person who expressed a concern was extremely badly treated by the community) I thought I would turn to Sonos directly with 3 very specific questions which follow: "My main issue/question is whether or not any record is kept of what music I listen to? I listen almost exclusively to my own music (not streaming services who obviously know what I am listening to) and that is what my question refers to. My second concern is how I can opt out of data collected about when and how long I use particular Sonos components. This provides you and whoever happens to hack you successfully with data about when I am at home which I would not want to share with anyone. Finally, your website shows how I can opt out of some data collection by going to the Advanced Settings on my iOS app and swi

I added an album to my itunes.  I went to Sonos to update my music library. Afterwords, the album was not in Sonos.  I restarted the system and updated the library. No new album.  I deleted the music folder from my PC on my Sonos system and then readded it.  Still no new album.  There seems to be no way to get new music on Sonos. Very frustrating.  I did a search for a few of the songs. They are not found within the Sonos system.  

Hi! I saw that today Google has announced the launching of Google Home officially with Google Assistant in Spanish. Are there plans to bring Google Home to Spain?

Has. By one else noticed their phones battery draining after the latest App upgrade. Sonos has jumped to the top of my list showing app and battery usage. My phone has suffered significantly since the last upgrade and I’m having to quite the app as soon as I have interacted with the system in order to maintain battery for the day. Before this upgrade I never had any battery issues

I have several Sonos speakers. I always change the volume for certain speakers in the group for better stereo sound. Is there a way to setup group volume presets? Any one know of any 3rd party apps that might do this?

There's a number of Bluetooth Buttons on Amazon and I've tried several to control the Volume, Pause/Play, and FF but they only seem so control the Volume on my iPads/iPods. Does anyone know of a BT button that will work with Sonos?

Along with throngs of others in the community, I would love to see Sonos invest in a little software update to enable more robust playlist management (for example, sorting to find duplicate songs in large playlists). However, it seems this feature request is being ignored and is never going to be implemented. So, now I'm wondering where I can find my sonos playlists on the file system and if I can manually edit them to clean up duplicates. Is this possible?

I am unable to download update - continue to get error code 1101. I have rebooted my router and my Sonos. I've deleted and reinstalled the app on each devise. Any assistance is appreciated

I just upgraded my phone and now can't use trueplay. Very disappointing 😞

Sorry, been using Sonos for several years now but cannot get on with new App design (iPhone/iPad/Sonos v8.6), can someone remind me how to get to the speaker EQ settings in this version please?

I really feel stupid. I just got a Connect:AMP, and tried to adjust the balance between the 2 speakers. But I cannot find how to adjust the balance on the Connect:AMP or any of the Play speaker pairs. I thought it was under Settings / Room Settings. But I only see EQ, Room name, Speaker touch controls, speaker status lights. Cannot find balance on the PLAY boxes either. Running 8.2.1 on IOS and Android. Thanks in advance.

I am over this BS! Do you know what it is like to have to be FORCED to do an upgrade on 6 (SIX!) sonos systems every week? Its never ending! JUST MAKE IT HAPPEN OVERNIGHT! If you are going to shut down features to force your customers to upgrade, then you should make it happen in the background. I don't want to have to deal with this, It disrupts my day! I have 6 sonos systems, home and 5 offices between my husband and me. This update struggle is so annoying.

App working on ipad but not iphone. Iphone gives me message "existing system not found" even though playing perfectly on speakers via ipad controller.

I use my Google Music library, but unlike on Google, where I can just view all songs from a genre, in Sonos I can only view each album from that genre, and then from there I can drill down further to see the one or two songs I have from that album, before backing out of the album, and going into each individual one to see the rest of the songs. It makes no sense, and makes it virtually impossible to create a queue or playlist by genre, unless you have an extreme amount of time and patience. Hint for Sonos if they decide to actually help on this issue (doubtful): Google also breaks it down by album, but the first "album" is actually just a "see all" folder, that shows every single song from that genre or artist. That way you can access all the songs together, without having to click in and out of every album.

When I search for an artist on Google Play and then go into the "My Library" section it only shows the albums.  There is no option for showing all the tracks by the artist in the library.  This is particularly frustrating when searching for an artist that appears on 1 or more multi-artist compilations. When you go into each compilation album it shows all of the tracks on the album (by other artists as well) and it is very difficult to find the track by the searched artist on the multi-artist compilation.  Please add an "All" option that shows all of the tracks.  The functionality should be the same as searching for an artist in the local (indexed) library.  Currently I can't easily search for an artist on Google Play and add all of the tracks by that artist that are in my library.  This should only take a few clicks. Please add the Google Play "Auto Playlists" as well.  There is currently no way of playing the "Thumbs Up" playlist which is very frust

Can someone kindly remind me how to stop Sonosnet from broadcasting its SSID so cell phone wifi and other devices won't see it and try to connect? I did it previously in another location (I have Sonos gear in two houses), but I cannot for the life of me remember how. It’s an age thing.

The new IOS that supports Airplay 2 has released now. Any one knows any news or release date for the Sonos update to support Airplay 2? It isnot good if Sonos is nor already ready but it doesn’t matter; give us a date at least!

Cannot update new sonos beta release on iPhone X running beta ios 12 or macOS 10.14 beta

I have just board a second-hand WD100, because I want to use an old IPhone 4 as a controller /charger (that always is switched on) No I realize that my Sonos system won’t recognize the WD100. Searching google, and this forum, tells me just to add it as a Play 1 or a Bridge, but apparently none of those solutions are working anymore (properly due to a later sonos software update) Are there any way still to use my WD100? Heard something about that a sonos technician could help me downloading an old software version - e.g to my bridge, so I could update my WD100 (with no LAN cable connection) to the newest software. (this has already been reset to “factory settings” (Ending up going back to newest software on the bridge) Looking forward for an answer (And hope you understand my lousy English:P)

I did update 8.6 and now it says there’s a problem during the update. I’ve tried it again and it continues to give me the same message. I’ve clicked more information and tried all the possible solutions it’s given me. It’s error code 1101

Hi. Bought a Sonos One, set it up and everything worked great. Then my stepdaughter came by and logged on to my system from her app, without me knowing it. She had already set up her app to her fathers Sonos system, which included some Sonos Play:1 speakers. What happened then is that my system suddenly included one of her fathers speakers (room). Today my system started to update the software/firmware, but stopped during the process, and showed the message "Error code 30: Soverom". "Soverom" is one of her fathers speakers, miles away. Any ideas on how I could fix this? Thanks.

I have found there is no "history" link or button in Sonos. Although Sonos is fantastic and next to miraculous in so many respects, not having a way to replay a track or retrieve a search is a real shortcoming. Once a number has been played one must re-do the search for the track or the album all over again. Has anyone found a way around this. I would like to petition Sonos to provide a "history" feature.

Is there a way to password protect the room settings? I use Sonos in a shared space on a shared network and someone constantly fiddles with the EQ and loudness settings. I would love to be able to lock these with a pin or password.