Privacy again
I am one of those few people who does get upset when I get the feeling my privacy is compromised by hard- or software firms, so after following a recent discussion on this forum (in which the person who expressed a concern was extremely badly treated by the community) I thought I would turn to Sonos directly with 3 very specific questions which follow:
"My main issue/question is whether or not any record is kept of what
music I listen to? I listen almost exclusively to my own music (not
streaming services who obviously know what I am listening to) and that
is what my question refers to.
My second concern is how I can opt out of data collected about when and
how long I use particular Sonos components. This provides you and
whoever happens to hack you successfully with data about when I am at
home which I would not want to share with anyone.
Finally, your website shows how I can opt out of some data collection by
going to the Advanced Settings on my iOS app and switching off Usage
Data Sharing. However, the app on my iPhone does not show an Advanced
Settings options, neither under the main menu nor under Settings. What
it does show is an "Update Now" option. Surely you are not suggesting I
must update first and accept the new privacy policy before I can disable
some of it again?"
The first answer I received was insulting and shameful. It was a mere form letter which did not touch upon my questions at all and merely pointed me to the new privacy statement (thus ignoring the fact that my questions were actually inspired by that statement). I replied and asked for a specific answer to these three questions and received a curd answer only to the last which basically says "accept the privacy statement before you can opt out of it (in part) again. Here it is (name of sender deliberately suppressed):
"Dear,
Thank you for contacting Sonos technical support.
You can access the advanced settings after your app is up to date. Here for you will be needing to accept the new privacy statement. The Voice and Trueplay topics are the ones that recently have been added. The other terms, you already agreed to when you installed Sonos. There are no changes other than the newly added ones.
Please do not hesitate to contact us if you have any questions.
Thanks and regards,"
Since Sonos support has not answered my first two question may be some of you can and perhaps someone can suggest a solution to the third problem without having to accept the new privacy rules.
"My main issue/question is whether or not any record is kept of what
music I listen to? I listen almost exclusively to my own music (not
streaming services who obviously know what I am listening to) and that
is what my question refers to.
My second concern is how I can opt out of data collected about when and
how long I use particular Sonos components. This provides you and
whoever happens to hack you successfully with data about when I am at
home which I would not want to share with anyone.
Finally, your website shows how I can opt out of some data collection by
going to the Advanced Settings on my iOS app and switching off Usage
Data Sharing. However, the app on my iPhone does not show an Advanced
Settings options, neither under the main menu nor under Settings. What
it does show is an "Update Now" option. Surely you are not suggesting I
must update first and accept the new privacy policy before I can disable
some of it again?"
The first answer I received was insulting and shameful. It was a mere form letter which did not touch upon my questions at all and merely pointed me to the new privacy statement (thus ignoring the fact that my questions were actually inspired by that statement). I replied and asked for a specific answer to these three questions and received a curd answer only to the last which basically says "accept the privacy statement before you can opt out of it (in part) again. Here it is (name of sender deliberately suppressed):
"Dear,
Thank you for contacting Sonos technical support.
You can access the advanced settings after your app is up to date. Here for you will be needing to accept the new privacy statement. The Voice and Trueplay topics are the ones that recently have been added. The other terms, you already agreed to when you installed Sonos. There are no changes other than the newly added ones.
Please do not hesitate to contact us if you have any questions.
Thanks and regards,"
Since Sonos support has not answered my first two question may be some of you can and perhaps someone can suggest a solution to the third problem without having to accept the new privacy rules.