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HWANDK
Contributor I
February 2, 2018

How to connect DW100 DOCK to SONOS

  • February 2, 2018
  • 9 replies
  • 1616 views
I have just board a second-hand WD100, because I want to use an old IPhone 4 as a controller /charger (that always is switched on) No I realize that my Sonos system won’t recognize the WD100. Searching google, and this forum, tells me just to add it as a Play 1 or a Bridge, but apparently none of those solutions are working anymore (properly due to a later sonos software update)

Are there any way still to use my WD100? Heard something about that a sonos technician could help me downloading an old software version - e.g to my bridge, so I could update my WD100 (with no LAN cable connection) to the newest software. (this has already been reset to “factory settings” (Ending up going back to newest software on the bridge)

Looking forward for an answer
(And hope you understand my lousy English:P)
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      9 replies

      Chris
      Chris
      Lead Maestro
      February 2, 2018
      the WD100 uses sonosnet. So you have to have one sonos unit plugged in via Ethernet to your router (be it a bridge/boost or any other sonos unit).

      It will not work if your system is running wifi only and not sonosnet.
      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
        ratty
        ratty
        February 2, 2018
        The WD100 can run in Standard/WiFi mode too. However if there's a major mismatch between the firmware on the WD and that running on the rest of the system there could be problems adding it.

        @HWANDK, you'll need to contact Sonos Support for assistance.
          HWANDKAuthor
          Contributor I
          February 2, 2018
          @cris I am using sonos net (via my bridge)
          @ratty, how do I contact Sonos? Don`t they read this forum? (I am new here)
          ratty
          ratty
          February 2, 2018
          @ratty, how do I contact Sonos? Don`t they read this forum? (I am new here)
          They do, but you'll most probably need one-to-one phone support. Try https://www.sonos.com/da-dk/contact/contact-options
            HWANDKAuthor
            Contributor I
            February 2, 2018
            Thank you......!!
            Chris
            Chris
            Lead Maestro
            February 2, 2018
            thanks for clarification ratty - I thought it required Sonosnet ... but rarely see questions about the dock these days so I was obviously mistaken.
            Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
            hali
            Lyricist I
            April 27, 2018
            Hi, HWANDK. Have u finally get it run? I have got one too. Trying.
            roywbrown
            Lyricist I
            June 2, 2018
            I have the same problem with a WD100. How do I get the firmware?
            Jeff S
            Jeff S
            Retired Sonos Staff
            June 13, 2018
            Hi folks,

            If you're trying to connect and old Sonos DOCK, you'll need to work with our phone team as there's a bit more to setting them up than there used to be. You can find our phone number and hours in your region here.
            Help others find useful content by clicking the like button and selecting the best answer to your question.
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