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JDS
Contributor I
April 15, 2018

Phone battery being drained

  • April 15, 2018
  • 11 replies
  • 1698 views
Has. By one else noticed their phones battery draining after the latest App upgrade. Sonos has jumped to the top of my list showing app and battery usage.

My phone has suffered significantly since the last upgrade and I’m having to quite the app as soon as I have interacted with the system in order to maintain battery for the day.

Before this upgrade I never had any battery issues
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Beakon
Lyricist III
June 19, 2018
I have been chasing this problem for several months now and gotten all kinds of suggestions from the support.
The one that seems to have caught the problem is switching from 5Ghz to 2.4GHz Wifi connection on my iOS devices, I'm still testing it out but it might just be the cause of it in my case.

The reasoning behind it being (from the support) that the devices drops the connection to the router and then the Sonos app looses the connection to the sonos system and tries to reconnect. I have never noticed any dropouts in any other apps and the Wifi symbol on the screen of the devices does not cut out regularly (or at all) but after switching to 2.4GHz on a couple of devices the problem seems to be gone on them.

I'm in week 2 of testing this theory and so far it's actually looking promising. Although, I still blame it on crappy Sonos app that should be fixed. No other app behaves like this and drains my battery in the same manner.
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