Controllers & Music Services

Can you hide a playlist? I made a Christmas playlist, but now the songs keep playing well beyond Christmas. On iTunes I simply uncheck the boxes for songs that I don't want to play. Somehow this doesn't register in my Sonos. Help. I also made a Sonos playlist of Christmas songs. Do I have to delete the entire thing until next year?

Sonos always crashes after I try to shuffle my songs in Apple Music. When will this be fixed?

When playing music and getting an incoming call on my android phone there's no easy and fast way to mute the music, (as I now about). Is there any way to have this issue fixed. As it is today I choose to not play music due to incoming work calls.

The release notes for version 6 indicates that Trueplay is supported by Play:1, Play:3, and Play:5 units. Has anyone tried it on a ZonePlayer S5?

Absolutely feb up to the back teeth with all the updates and having to continually reset my router of toggle WiFi to get the app connected to my system nalways used to be fine until all the updates I’ve lost count of how many times I’ve updated in the last 6 months

I added an additional Sonos 1 to my "TV room" and accidentally assigned it to "family room." How do I fix that so it's part of the "Living room"? Also, i have two Sonos ones in there already set as stereo. Do I add the third Sonos 1 as an independent source? What's best? Thanks for your help!

I just upgraded to Sierra on my Mac and want to install the Sonos App. Nothing happens. It looks like in Sierra the third party install option is not available. There has to be another way to install it. Would like to stream music from my Mac. Currently it does work on my iPhone. Please help.

Is Sonos tracking user response to this update? I've been taking a screenshot of reviews from the Google Play Store daily. Here is a breakdown of the Play Store reviews from 10/7/2017 to 10/15/2017. 5 star: +8 4 star: -5 3 star: +32 2 star: +155 1 star: +396 I have attached screenshots for reference. At a ratio of 137.75 bad reviews (1 or 2 star) to every single good review (4 or 5 star), I think it's safe to say that most users don't like this update. I don't have stats from the Apple Store, but the reviews from there indicate IOS users have very strong negative reactions. From what I've seen on the forums, the response here is not much better. Can we expect some type of fix soon?

Folks, I see postings but no resolution to this and I haven't had any responses from the wise people at Sonos that aid but does anyone have an issue with grouped alarms with 8.2. Essentially when setting an alarm there is an option to turn on a "grouped room" switch. however this doesn't work (only the primary room plays the music, I have to regroup manually) and when I edit the alarm the button does not reflect my prior selection to group alarms. Is there something I am missing? I have about 11 different Sonos devices on the same network.

Taking a sonos one to pool

Hi All, I recently had Sky Q. I have changed from a boost to a wireless setup to take advantage of the mini-box hotspots which are wired to the Sky Q router in by Ethernet (due to house with thick walls). However, although the hotspots give full signal for my IPad, even though they share the same SSID as the Sky Q router, the speakers are only recognised when in the vicinity of the router or themselves but not by the SKy Q mini-box hot spots. Does anyone have any thought on this? Much appreciated, Ed.

I have an extremely annoying pop up that’s appeared on my sonos iPad app. I choose a cd to play from my collection and every time a pop up saying "Go Unlimited and a 30 day trial" How do I stop this, if sonos are now popping up adverts I’ll be extremely annoyed. Thanks

I created several alarms to play music for a few hours a day when we're not home. We have 3 Sonos speakers. In the alarm settings, under Rooms (iOS), I always activate "Include Grouped Rooms". Now, it'll stay on as long as I only edit the alarm in the iOS app. Problem is, sometimes, I edit my alarms on the Mac desktop app. When I open any alarm in the desktop app, that same setting is deactivated. Always. Further, if I reactivate it (turn it on), it won't be saved. So in order for me to use this function, I need to only and always edit my alarms on my iOS device (tablet or phone, it's all the same). I have included an image which shows the parameter being at on in the iPad, but at off on the desktop app. Is that a known bug ?

I group my speakers in several different ways depending on what we're doing. rather than manually having to group them each time, can I name my groups. Advantage would also be, I assume, that I can get Alex to play to that group of speakers. I understand I can group devices in Alex but see that it has problems doing it that way. Appreciate anyone's experience with doing this.

Would it be possible to include song lyrics in the SONOS app? (similar to Shazam). Currently I have to start a song, and than switch quickly to my browser to search for the lyrics on azlyrics or similar. I don't know how this relates to copyright issues but several sites already exist for years without any problems.

My Samsung tablet (Galaxy Tab 2 with Kitkat, GT-P5110 and 4.2.2) can not control my Sonos. The app says I need to update? But I got the latest version from the Playstore...

How can I adjust the volume of my Sonos speakers from Android Google Play Music or the home screen? Background: When using Google Play Music or from the Android home screen, the hardware volume keys don't adjust the volume. The hardware volume keys do work from the Sonos app, I can adjust the volume only if Sonos is open. I've also noticed the Sonos app does not show a notification. In advanced settings I've enabled "Show Notifications" and "Allow Volume Control on Home Screen" Diagnostic info: 7776465 Thoughts?

Keep getting the message that an update for my desktop controller (iMac) is available but I get an error message when I attempt to download it. Anyone else have this problem?

For some reason I cannot un-group my speakers. Any advice? I've tried starting app, clearing app data, changing wifi and cannot get it to un-group. Diagnostics 8398933

Anyone know if f the desktop controller will see a significant update any time soon? Compared to all the updates to the app, it seems quite neglected.

After downloading the latest update today, the volume buttons on my iPhone S no longer control sonos volume. I have checked the settings, and “hardware volume control” is selected. Does anybody have any tips on how to restore the function? Thank you

I have variously 4 Sonos speakers (1s & 5s) and since upgrading my router to a Netgear Nighthawk I cannot get my iPhone SE to connect. My iPad, MacBook, iPod and PC connect seamlessly. I have gone through all the normal troubleshooting procedures and updated the Sonos software only today so all is up to date but to no avail. Deleted the app from my iPhone and reinstalled - zilch. Not a massive problem but a niggling issue which needs resolving. Couldn’t see any solutions in the forum that match this. Any ideas ?

I received my first Sonos product over the holidays, and am LOVING it. As I was connecting all of my digital streaming services, I was surprised not to be able to find anything to connect my Audible account, and couldn't find a generic input where I could bootstrap it in. Am I missing something? Have others successfully found a way to troubleshoot this? Thanks.

Hi. When i try to open sonos i’m asked to update controller. I press update and am redirected to AppStore, but when i press open there i’m just sent back to sonos which says i must update, and so i’m sent back and forth.. help?

Updated from 8.2.2 on my PC just fine. However when I try to update to 8.3 on any of the three Apple devices I have once I hit the update link am asked if I want to open in Apple Store. 8.3 listed and Open button next to it. Doesn't update. Still have 8.2.2 I had to delete Sonos from my Apple devices, go to Apple store and download 8.3 and install.