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polarbearmusic
Trending Lyricist I
October 15, 2017
Answered

The majority of reviews for the update are NEGATIVE.

  • October 15, 2017
  • 32 replies
  • 1986 views
Is Sonos tracking user response to this update? I've been taking a screenshot of reviews from the Google Play Store daily. Here is a breakdown of the Play Store reviews from 10/7/2017 to 10/15/2017.

5 star: +8
4 star: -5
3 star: +32
2 star: +155
1 star: +396

I have attached screenshots for reference. At a ratio of 137.75 bad reviews (1 or 2 star) to every single good review (4 or 5 star), I think it's safe to say that most users don't like this update. I don't have stats from the Apple Store, but the reviews from there indicate IOS users have very strong negative reactions. From what I've seen on the forums, the response here is not much better.

Can we expect some type of fix soon?
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Best answer by jeftjeft
Its like we are being punished for owning Sonos with this new update please fix i have house full of your stuff

32 replies

Lyricist I
February 1, 2018
Responding to my earlier post calling the last version “HORRID”. I very much like this latest update. Thank you Sonos for listening!
Airgetlam
February 1, 2018
I'm sure there's more to come. Sonos seem to be always working to improve, even if sometimes we don't agree it is an improvement 🙂
Bruce