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danbee46
Contributor III
January 25, 2018
Answered

iMac Desktop Controller Won't Download

  • January 25, 2018
  • 4 replies
  • 970 views
Keep getting the message that an update for my desktop controller (iMac) is available but I get an error message when I attempt to download it. Anyone else have this problem?
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    Best answer by Airgetlam
    I didn't have an issue, but I do have a question and a suggestion.

    What version of the MacOS are you running? Supported OS

    Assuming your system is current, I'd recommend deleting the controller app, and then rebooting the iMac. Then you can come back to the Sonos website and download a new version.

    4 replies

    Airgetlam
    AirgetlamAnswer
    January 25, 2018
    I didn't have an issue, but I do have a question and a suggestion.

    What version of the MacOS are you running? Supported OS

    Assuming your system is current, I'd recommend deleting the controller app, and then rebooting the iMac. Then you can come back to the Sonos website and download a new version.
    Bruce
    danbee46Author
    Contributor III
    January 25, 2018
    Thanks for the response. My system is up to date. I'll try your suggestion, although I'm happy with the controller version I have now.
    Airgetlam
    Airgetlam
    January 25, 2018
    If that doesn't work, please post back, as there are others who can probably help better than I can.
    Bruce
      Fletch1
      Contributor I
      January 25, 2018
      My Sonos Player update (done yesterday) failed the first time. I clicked update again and it worked the second time. I'm using High Sierra but before installing the latest security update which I did today.
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