Volume controls - iphone S

Forum|Forum|8 years ago
January 24, 2018
3 replies
801 views

After downloading the latest update today, the volume buttons on my iPhone S no longer control sonos volume. I have checked the settings, and “hardware volume control” is selected. Does anybody have any tips on how to restore the function?

Thank you

Volume

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Best answer by Rhum Dog Millionaire

Update: after reading through loads of old posts I’ve identified the problem - I was connected to Bluetooth headphones at the same time. Having disconnected the volume control buttons now work with the sonos again. They clearly won’t work whilst also connected to some other device.

Over and out

Rhum

Keith N

Sonos Staff

Hi there, Rhum Dog Millionaire. Thanks for posting and welcome to the Community. What model of iPhone do you have? Typically the "S" in iPhone models annotate a version like iPhone 4S, 5S, etc. Have you tried removing and re-installing the Sonos Controller app from the iOS App Store?

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

R

Rhum Dog MillionaireAuthor

Contributor I

Hi Keith, I just reinstalled but it hasn't fixed the issue. It's an iPhone 6s (I think!)

Are there any settings that could impact on it do you think?

R

Rhum Dog MillionaireAuthorAnswer

Contributor I

Update: after reading through loads of old posts I’ve identified the problem - I was connected to Bluetooth headphones at the same time. Having disconnected the volume control buttons now work with the sonos again. They clearly won’t work whilst also connected to some other device.

Over and out

Rhum

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