New Sonos app update sucks! How can I down grade again

Sonos update is a disaster. My playlists are all gone. Had company over so only tried restarting everything which did no good. Figured I'd just grab some albums and put them in the queue. Nope. You can only play an album, a song or all albums from an artist. The play now or play next and add to end of queue options are all gone. The update has taken away everything I use it for. 

New Sonos app is making listening miserable. Clicking play or pause has a 10 second delay. I’m just air playing to speakers and not using the Sonos app. Sonos needs to fix this asap!

Do tell more. Is this version actually worse than the last beta? 

Wow. Just wow. What the heck is going on at Sonos? One of the main reasons I purchased their amps is for the App. The App is virtually unusable to me now. Are their developers a bunch of 13 year olds with no supervision? Who ever was behind this disaster should be released and replaced immediately. As a software developer for 40 years you don’t roll out an update with this many problems and then plan to fix them later. You test and fix them offline and when you are sure they work then you deploy the update. This screwup is epic. 

For iOS you can get the old app back if you use an old iOS device that hasn’t been updated for a while. I just did it on an old iPad that will no longer take iOS updates. 
 

I think you have to have at least iOS 16 running for the Sonos update so if you’ve got something older then you should get the option of downloading the previous ‘gold’ app from the App Store 

Please please please Sonos, just allow us to roll back to the previous app.

Deliberate act against the customer base 

I hate this new app. Seriously no alarm function? Why the f did they not say that with downloading the new app that key functionality would disappear. Hate this! 

A new S2 update was released today. I don’t know if that update will somehow give me the new version of Sonos, which I absolutely don’t want because I have over 30K songs in my music library so a lot of listening is done from there. Or if it’s a harmless S2 update. Does anyone know?

Just found Sonos S1 Controller in Apple App store

https://apps.apple.com/gb/app/sonos-s1-controller/id293523031

wants me to downgrade all products which I might try when I have time. Want to make sure it’ll find my music library on NAS first though. Spent hours on this so far, shouldn’t need to after the amount of money invested. 

It is absolute trash!!!! 
 

takes like 3 minutes for the volume to change! Not user friendly! What in the actual hell…

Please give me back the old app, this is torture Sonos!!

Heard!

Stay away from it if you can - it will deprive you from everything you ever liked.

I guess they have read a book about Design Thinking and decided to try it out...

There was a person saying that they participated in a beta - but none of their concerns were listened to.

This is a crap update, nothing works, and everybody knows it.

It takes up to a minute to even start… You can do nothing with it until it has … whatever - comunicated with Sonos or a partner? -  and then, even, it will not respond in any resonable way.

This is genuinly a terrible app. And it has been mandated by a terrible management.

I understand it takes time to get used to an app. With this release you just keep looking and looking for the functionality you had. The new version is not intuitive, not user friendly and honestly the first time in life I am scrambling to downgrade.

Finding your way in this upgrade is just time consuming, frustrating and maddening. Whoever approved this should be fired.

I’m so frustrated with the new app. It’s visually noisy, too much on a small phone screen at once. Having to swipe to bring up menus is just crap. After you press three buttons to get to the EQ settings the sliders do nothing, I have to use my iPad which still has the old app installed to change settings. The volume sliders stick when you try to adjust them. Even without the bugs and missing features it’s a just a poor user experience. Sonos have lost their minds.

Same here sadly. And I was thinking of getting more speakers. I think a coupe are under warranty. I’ll return them and suffer with the soundbar and look for a new system - f*** Sonos. 

I just bought the Port, now returning it, and I had in my plans to “upgrade” my two older Sonos devices to new ones - something like a set of an Arc and two speakers plus another device. But none of that now, where Sonos has decided to kill the dream.

But they will no doubt still tell at the board meetings how this is “tough but necessary”, like they did under the S1/S2 crisis.

I tried this and was able to install the older version. However when going to add back my network music library which was working before, it prevents me and says need to upgrade else may lose functionality!! What the hell?!

I lost access my entire music library painstakingly assembled over the past decade. I contacted “support” and

they are sorry for the “inconvenience”. This is a disaster. No access to my library, no playlists…

What happened to testing software before releasing? And no way to roll back to the app that actually functions?

What are viable alternatives to Sonos?

Sonos needs to go back to the drawing board with a different team. This is a huge step backwards.