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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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9293 Topics
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AndrewBrightContributor I
asked in Controllers and Music services
Amazon Music not displaying all music in Sonos

After successfully using Amazon Music on Sonos for a long time I have discovered in the past week that  my full Amazon music library is no longer being displayed. Under Sonos Amazon Artists listing now only goes to the end of the letter “H” while Albums are only listed as far as “L”. Playlists are fine perhaps because I don't have nearly as many. I have had extensive discussions with Sonos and been through all the common fix processes like updating apps uninstalling/installing Sonos/Amazon apps, re booting router etc but the problem remains. Has anyone had this issue and found a solution?   

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Jimmi76Avid Contributor I
asked in Controllers and Music services
sonos connecting to amazon music

Hi.After updating to 15.9 I put dark side of the moon on and it kept saying cannot play track unable to connect to Amazon music and would skip to next song.Anybody else had this issue.I have done all the usual stuff.reset etc

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Ken_Griffiths
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QuesadamanContributor I
asked in Controllers and Music services
Spotify's Discover Weekly

I’ve been having trouble lately finding or accessing Spotify’s ‘Discover Weekly’ on Sonos. Is it just me? The algorithms seem evermore predictable. DW is often pleasantly surprising in its variety. 

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zakatanaContributor I
posted in Controllers and Music services
Is there a fundamental limitation preventing Sonos to make an Android TV app?

Hello everyone,I recently purchased an ERA 300 and the hardware is absolutely brillant; I didn´t think that Dolby Atmos could sound so good with a single speaker. So much that I’m probably going to ditch Youtube Music for Apple Music once my trial period is over. Seriously it’s that good.However, the lack of dedicated Android TV app is a really bizarre omission to me. I know that most people will tell me to buy a soundbar but:Not all of us have the disposable income for that. Not all of us have the means to plug a soundbar. I use, for instance, a projector which single HDMI input is already occupied by a mibox S. And even if I did have the money, and an available HDMI, I would need a 6 meters HDMI cable to connect the soundbar; not really practical. I currently connect the era 300 to my mibox by bluetooth and I experience no delay in the sound, thanks to a built-in compensation I presume. This works reasonably well and the speaker does a surprisingly good job when watching series or mo

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kevin_BContributor I
asked in Controllers and Music services
Sonos Widget says "not connected to sonos" when re-entering WiFi connection

Hi, since late last week, I’m using a Pixel 8 Pro (Android 14).The S2 app connects like a charm and the Sonos widget is behaving just fine when connected tot my WiFi network.But whenever I go outside (or switch to mobile network) and re-enter my WiFi connection, the widget keeps saying: “Not connected to Sonos. Tap here”.  When I tap, the S2 app opens and the widget re-activates.On my OnePlus 7 Pro phone, the Sonos widget immediately notices re-entering WiFi connection and activates back again within seconds.This clearly has something to do with Pixel 8 Pro and/or background services not being allowed, in order to let the widget re-connect.I already excluded the S2 app from the Android battery management, but I’m afraid this doesn’t help. I see no further or in-depth settings that may help to keep the widget polling on reconnecting.Any advise is more than welcome!

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Jamie A
rosswells127
rosswells127Prodigy I
asked in Controllers and Music services
Duplicate Imported Playlists when library on Synology NAS

Hi. I have just purchased a Synology 224+ NAS and copied my approx 18,000 song Music library across from an old PC that is on it’s way out. All is running fine with Sonos accessing music from the NAS and the Sonos S2 index process completes in a timely manner. The only issue I have is that my approx 30 “Imported Playlists” list is duplicated within Sonos as per the photo “snippet” below.Not a major but does anyone have any clues where the “Imported Playlists” table is built from. iTunes now points at my NAS music share and the playlists only appear once within iTunes as shown below. Ross.

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Jamesmorris1099Trending Lyricist I
posted in Controllers and Music services
Using Google Podcast app

How can you send audio from the Google podcast app to a Sonos system of any kind?  Whenever I try to send via the chromecast feature in the Google podcast app I get a message asking me to make sure both my device and Sonos are on the same wifi network.  (The app is not supported within the Sonos app)I get the same problem with many other apps that can send audio/video via chromecast.When I test this with other speakers that support wifi/bluetooth I can always easily connect. I strongly suspect some clunky workaround will be required because Sonos support have been unable to help.  Google support said the problem is on the side of Sonos.

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ddieduggContributor II
asked in Controllers and Music services
Some services play to only one speaker in stereo setup

I have just added a second Era:100 to my setup, and have configured the new speaker as a stereo pair in the kitchen with an existing Era:100 in the same room.When I play music from another room (vinyl or cd via a Sonos Port attached to a vintage amplifier) the stereo pair work fine, but when I play BBC Sounds in the kitchen, only one speaker (the original, not the newcomer) plays the stream.I have tried going into the EQ settings in the Sonos app and shifting the balance to the right; this confirms there is no stream to that speaker. The same thing happens when I try Sonos Radio.Both BBC Sounds and Sonos Radio were installed as services before I added the second Era to the setup.Libby was also part of the original set up, and this plays to both speakers. I have rebooted each Era, and have also reauthorised, and removed and then re-added the faulty services, but all to no avail (I also removed and re-created the stereo pair several times during the process of trying to get BBC Sounds to

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EldorkableContributor I
asked in Controllers and Music services
My speakers/app doesnt want to play music from my phone anymore

I used to be able to play music i have stored on my phone and suddenly "this device" option has completly disapered as an option under any tab on the app. I updated by phone and the app, i check permissions, all the file locrion stored on my phone are under music, nothing has changed from when i could play from my phone to now when i cant. This is very frusting as there are some songs i have that arent availiable on streaming services.  How do i fix it?  

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DocRJNCContributor I
posted in Controllers and Music services
Upgrade Sonos Controller

When I attempt to upgrade the controller on my laptop, I get the following error “Error 1324.  The path ?ProgramFiles (X86) contains an invalid character.” I recently used some PC Mover Software (LapLink) that moved the contents of my old laptop to my new laptop. Is there a config file or registry setting I can edit to fix this path.  I tried to delete the software and re-install, but get the same error message.

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buzz
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doko911Avid Contributor I
asked in Controllers and Music services
Unable to browse music Napster

Most of the time when I try to use Napster on my Sonos Roam with the Sonos 2 app I get the message “unable to browse music”. Other music sources work fine. Sometimes after trying to connect to Napster three times if finally connects. Is there a way to fix this?

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Lord_vaudouContributor I
posted in Controllers and Music services
Connexion à Sonos depuis un ordinateur fixe pb suite à un routeur

Bonjour,il y a quelques temps, je pouvais piloter mes enceintes Sonos depuis mon ordi fixe (et avoir accès à mes morceaux). L’ordi étant connecté en filaire et wifi. Puis j’ai acheté un routeur.Il marche très bien mais impossible de reconnaitre le système Sonos depuis l’ordi.En paramétrant les firewalls, antivirus, routeur, etc, rien n’y fait.Je suis un peu désespéré de ne pas pouvoir utiliser mes morceaux de musique sur mes enceinte et de ne pouvoir le piloter par ordinateur.Quelqu'un à une solution (sans enlever le routeur)?Merci d’avance.Bonne journée.F

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Mike BabcockContributor I
posted in Controllers and Music services
Copy Sonos playlist to Spotify

I have several Sonos playlist with up yo 700 songs each. Is it possible to copy an entire playlist from Sonos to Spotify? I understand I can copy individual songs but with large playlists this would be very difficult.  Thank you for your help.

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GreggerContributor I
asked in Controllers and Music services
YouTube Music playlist - Unable to browse music

Hi there, When tapping into my "My Likes" YTM playlist in the S2 app on Android, I get a message "Unable to browse music."This is a large playlist, and another large playlist in my library has the same problem. From Google searching, I've seen reports from about 2 years ago of the same issue, though it appears that it was resolved back then.I've reinstalled the S2 app, and removed and re-added my YTM account. My sense is that this is caused by the 999 song limit in the YTM API.This playlist worked fine up until very recently, and its been well over 999 songs for a long time. I'll guess that either something has changed on the YTM API side, or the approach Sonos is using to workaround that limit (perhaps fetching only 999 songs from large playlists) is no longer working.I expect a response from Sonos might be that it's a YTM problem, and to contact them, but I do hope that Sonos engineers can take a close look at the Sonos side just to be sure.Thanks for great products, Greg

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hypnotiqueContributor I
asked in Controllers and Music services
YouTube Music - Authorization Error due to Google's secure browser policy

Hello, I’m trying to use YouTube Music on my Sonos One (all worked correctly before)It’s asked me to re-authorize app with a 9 digit code. After I enter the code: Access blocked authorisation errorYou can’t sign in from this screen because this app doesn’t comply with Google’s secure browser policy. If this app has a website, you can open a web browser and try signing in from there. Error 403: disallowed_useragentPhone is quite old (Huawei Mate 9) - have tried updating my web browser, still no cigar. YouTube account is not premium. Is this a Sonos issue or to do with my iron age phone? Thanks for your thoughts! 

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SteeltideContributor I
posted in Controllers and Music services
Sonos app

I have the Sonos S2 app on both my iPhone and iPad and fully updated and same login. My phone will only show 1 SL1(set up as bedroom) while my iPad shows all 5 of my speakers (living room surround arc,sub, x2 SL1).  deleted app on phone and reloaded and logged in and no change. Crazy thing is I loaded all hardware using my phone and got the iPad later and loaded the S2 app on there and it seemingly “transferred” all info over but the phone lost the surround sound.   anyone else have that with the same acct on 2 different Apple devices?

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olistrutContributor II
posted in Controllers and Music services
Sonos/Deezer - how to disable Hifi/FLAC

I have a setup at home with multiple Sonos One speakers and another Roam in a separate system/location. Bot systems are mainly used with Deezer. At home with a solid internet connection everything works perfectly. My Roam is in a location with solid wifi but a relatively slow internet connection (<5 MBit/s). Using Sonos Radio or TuneIn works flawlessly. However, Deezer tries to stream uncompressed Hifi audio and due to the slow connection constantly aborts play. When I use Deezer on my phone in that location and stream to Sonos Roam via Bluetooth, the Deezer app on the phone automatically moves down to compressed audio at a lower bitrate, but Deezer on Sonos does not do that. Is there a reliable way to manually force Deezer on the Roam to play compressed audio?

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PS111Contributor I
asked in Controllers and Music services
Sonos not updating on my Fire Tablet 7, 9th generation

Sonos works on all of my other tablets, phones, etc… The problem is with my Fire Tablet 7, 9th generation.When I open Sonos on my Fire Tablet then it says it needs updating.   I click on the update button, it goes to the play store, and when I click in the play store to update the tablet doesn’t do anything.  I have tried starting, restarting the app, nothing.On the Fire Tablet, in compatible devices, my Fire Tablet does show up as being compatible.  I renamed it to make sure it’s the correct tablet. It is. Any help?

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Mr GCBContributor I
asked in Controllers and Music services
Sonos App keeps losing connection

I can listen to TuneIn, use Amazon music but the app keeps resetting and now wont play YouTube music, it keeps saying the songs are in the wrong format halfway through a song. Nothing has changed in my network set up

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mh in jcContributor I
asked in Controllers and Music services
SONOS not changing channels until requested multiple times

It’s been happening since spring this year.  It takes me up to 4 tries to change a channel.  I’m playing tune-in and NPR streaming stations.  Everything worked fine for a few years.  But i have to plan around the non-response of SONOS so consistently that I’m thinking of ditching my 4 speakers for something else. It’s the same issue as this person - who did not receive a solution so far as I can tell. 

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Jamie A
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Dave 255Contributor I
asked in Controllers and Music services
External hard drive

Hi Does anyone have any recommendations on an external hard drive to use with sonos, I want to transfer all my music to one and use it.

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Pepper10Contributor I
asked in Controllers and Music services
change music source

I have Pandora and spotify set up on sonos. By default when I open up a room Pandora is the default. How do I switch to spotify as my music source for a room? When I choose spotify there is no "play" button. My only choice is "spotify" and "shuffle" and when  I choose spotify it plays on my phone which is where I'm using the app. Assume I need to use "shuffle" as 'm trying out the free version of spotify?

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slsavarickContributor I
asked in Controllers and Music services
Version 15.7 and still no fix for the Apple Music "Song encode incorrectly" Bug how much longer will we have to wait?

Version 15.7 of the Sonos Controller and still no fix for the Apple Music "Song encode incorrectly" Bug  how much longer will we have to wait? 

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Airgetlam
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Huan013Contributor I
asked in Controllers and Music services
Dolby Atmos using Tidal on Ipad with Airplay

 Hi, I wanted to know if someone can confirm me that using Airplay from the TIDAL app, the right quality, like Atmos is achieved. In the Tidal app it shows in each track, the correct quality, whether Atmos, 360, flac, etc. In the SONOS App it doesn't say anything in the audio input in “About my System” info.Tidal App playing Atmos track:Airplay setting Tidal App:on Sonos App:I was using the amazon product fireTV with Tidal for Dolby Atmos, but I got this iPad (5th gen) and I was looking at that in the Tidal app during some test.On the sound, I could say the experience is almost identical, I'm not an expert to give a professional opinion. Thanks! Moderator edit: removed identifying information from last picture

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ms9393Contributor I
asked in Controllers and Music services
Android App - Speakers Not Being Removed When Unchecked

If I’m playing music on more than one speaker and want to change which speakers, when I click the icon that shows all of the available speakers on our system, uncheck the ones I no longer want it streaming to, then click Done, nothing changes.   The same group of speakers continue to play.    If I do it over and over, maybe uncheck one, click Done a handful of times, eventually it might be removed.   Or try unchecking another, Done, uncheck again, Done, uncheck the same one again, Done, eventually that might be removed too.   But I can never just uncheck a group of them, click Done, and have only the remaining checked speaker(s) be the ones remaining.Anyone else have this problem, and if so, anything that can be done or just a bug in the app?I did try uninstalling the app then reinstalling and logging in again, keeps recurring.     I’m using the most recent version, updated 9/14/23 as of the date of this post.

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