In 2016, SONOS blew my mind and I recommended it to everyone I know. While the speakers get better, the app just continues to get worse. This latest update is one of the worst experiences I’ve had with an app, and as someone that works with digital products, I have a strong spidey sense that the app was rushed to push out functionality for the headphones while not caring much about anything else.
I’m not sure I can continue to give them my money. Not only is the latest app rough from a UI/UX aspect, the quiet removal or exclusion of legacy features has my system unstable at best. The removal of support for Boost, is possibly the final straw. Without it, my system is constantly disappearing, my products are hard to decipher (i.e., my arc is working, but also offline?)
I can see on this forum that others are feeling the same. What do you plan to do? Are there alternatives? Is there a different way I can engage with the products and company? If I am home, music is playing. It’s frustrating to now have to troubleshoot so much to make that happen.
Edit: Looks like you cannot buy Boost from sonos.com anymore. Not sure if that’s new or old news. Hopefully there’s a replacement in mind.