+3Airplay2 from iTunes (Windows) and Roon does not work on Arc Ultra and Era Speakers. (Other Sonos products is working well.)
Playback appears to start, but the seek-bar remains stuck and no sound is produced.
(Factory reset of speakers, and restart router did not work)
Best answer by baardog
After call to Sonos Support they admit a bug of the latest Sonos speakers that come with wifi 6 support. The list of affected devices is:
Era100, Era300, Move2, Arc Ultra
And the problem only exists using Airplay from within Windows iTunes / Apple Music / Roon-app.
Airplay from Apple devices to the mentioned devices works fine.
The Sonos devices are visible as Airplay devices, you can connect to them, audio is playing but there is no sound on the connected Sonos speaker. Switching Airplay to another Sonos (non wifi 6) device immediately plays audio on the selected speaker.
While there have been many threads about issues with the implementation of AirPlay 2 on Windows, i haven’t seen any that I recall about Roon, so I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
I don’t recommend Factory Reset without further consult because it trashes diagnostic data.
+3After call to Sonos Support they admit a bug of the latest Sonos speakers that come with wifi 6 support. The list of affected devices is:
Era100, Era300, Move2, Arc Ultra
And the problem only exists using Airplay from within Windows iTunes / Apple Music / Roon-app.
Airplay from Apple devices to the mentioned devices works fine.
The Sonos devices are visible as Airplay devices, you can connect to them, audio is playing but there is no sound on the connected Sonos speaker. Switching Airplay to another Sonos (non wifi 6) device immediately plays audio on the selected speaker.
I just purchased and Arc Ultra and Sub 4 and must say have been very disappointed. I expected this setup would “just work” as I am accustomed to with Apple gear. Not the case. TV volume control via CEC just stopped working - this never happened for more than five years with my old Yamaha receiver. Eventually a TV software upgrade “fixed” it, though suspect it was simply the hard restart that those updates require. Now Airplay just doesn’t work. Arc appears on my phone as a speaker, but selecting just sits for ages and then pops up an error saying can’t connect. This stuff is basic stuff and any brand, much less a “premium” brand like Sonos, should be all over it.
Hoping to see improvements quickly or I’ll be returning this buggy gear and going back to reliable Hifi.
UPDATE: I hard restarted the Sonos Arc and AirPlay is working again, for now. Fingers crossed it stays this way.
+18
Nope, broken again. AirPlay refusing to connect. Amateur hour.
Did you try using a fixed IP for Arc Ultra on your network?
Everything working as expected when playing audio via Sonos app?
Hi Ralf,
No I didn’t try fixed IP. I don’t think this should be necessary. No other AirPlay devices I’ve ever owned have this problem. I suspect it’s some initialisation bug in the Sonos code that kicks in when devices go into stand-by/sleep or something.
Yes, works fine direct from Sonos App.
I’m giving up and will try again on the other side of a Sonos update.
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