SONOS are you reading this? Please put the controller queue function back how it was!

User695950 · 2016-09-12T17:56:39+00:00

I've downloaded version 6.4 of the app. What a mistake. To anyone who is about to do it, DON'T DO IT IF YOU LIKE YOUR QUEUE. Sonos please put it back how it was. This new app is so awful I am considering selling my entire Sonos rig (6 pieces!) and walking away from you, after what was until this week, many happy years. Touching on a track because I want to play it, or add it to the queue (the queue that I DID WANT), does not mean I want to delete the whole queue and replace it with the entire album (which I DON'T WANT) which the newly added track comes from. If I wanted to delete my queue, I would delete it. If I wanted to add the whole album, I would add it using the play all function. You've just taken something intuitive and user friendly which worked so well and turned it into a worse than hateful mess. PLEASE UNDO THIS AWFUL, HORRIBLE CHANGE.

I am a big Sonos fan but the issue with the queue has totally put me off. I would have spent another £1k on new speakers for my house but have held off. I also do not recommend this to friends now.

If only there was another product of such quality... well Apple are releasing one this Christmas and maybe it is time to sell up and switch.

It's a pretty crappy move by them. Unfortunately for Sonos, it's also a very easily copied feature. Some competitor will figure this out, and then Sonos will be the next Blackberry.Completely ludicrous statement. I absolutely hate the change Sonos made but let's keep some sense of perspective, please.

The Denon HEOS is gorgeous, but it would seem their software isn't quite ready to take on Sonos (yet). I'll be keeping an eye on them, though. Their HEOS Bar has all the things the Playbar lacks; HDMI, DTS, etc.

If only there was another product of such quality... well Apple are releasing one this Christmas and maybe it is time to sell up and switch.

All I meant by it is that the "magic" Sonos has/had isn't some secret formula the competition won't eventually figure out. It really feels like Sonos doesn't take their most fervent fans seriously. Beg for DTS? Nope. Beg to keep the queue? Nope. Beg for upgraded Playbar with HDMI? Nope. Everyone loves the matte finish SUB; please make more? Nope.

They could have made sure there was no footing for the competition to even move in, but all we got for the last three years was a Playbase and a ruined queue functionality? Well, I guess they did also do away with the need for the bridge and add a microphone to the Play:5 (that we can't use yet.)

It's a pretty crappy move by them. Unfortunately for Sonos, it's also a very easily copied feature. Some competitor will figure this out, and then Sonos will be the next Blackberry.Completely ludicrous statement. I absolutely hate the change Sonos made but let's keep some sense of perspective, please.

We accidentally erased a ques of several dozen songs or more several times nowHow come? If the queue's been edited there's a large warning pop-up front and centre.

add a microphone to the Play:5

Ha! And took away all the original PLAY:5, replacing it with a totally different design.

It would seem i don't always get this pop-up? (I'm on iOS, if that matters.) More than once I've tried to play a song from the search and it starts playing, but the rest of my queue is gone and that is now the only song in it. No pop-up, just plays instantly like it used to but replacing the queue instead of adding to it.

And your comment about the Play:5 is fair, though I didn't feel it was significant enough to warrant replacing the Play:5s I have that are just a few years old.

We accidentally erased a ques of several dozen songs or more several times nowHow come? If the queue's been edited there's a large warning pop-up front and centre.

add a microphone to the Play:5

Ha! And took away all the original PLAY:5, replacing it with a totally different design.

How come? If the queue's been edited there's a large warning pop-up front and centre.But if it hasn't been modified it will overwrite without warning. I know such an instance it's more easily replaceable but it still means more button clicks trying to get back to what you were listening to seconds before.

There is so much inconsistency in the app now that it's so difficult or even impossible to know exactly what will actually happen when you select a song - it all depends on how you got to that song (maybe a search) and how the currently playing music was 'arrived' at. Inconsistent results from the same effective action can never really be a 'good' thing in any UI.

It would seem i don't always get this pop-up?Maybe your queue hadn't changed since it was loaded (from a playlist, album, etc)? The logic is that a queue which can readily be recreated by a single action is not protected with the warning, whereas a queue that the user has edited is.

A single track selected from search is inserted (without prompt) after the current track. There have been understandable gripes that in a static queue -- one which hasn't yet been played, or which has fully played -- the 'current track' is track #1, so an insertion from search goes in as track #2.

And your comment about the Play:5 is fair, though I didn't feel it was significant enough to warrant replacing the Play:5s I have that are just a few years old.

The PLAY:5 Gen2 is so utterly different in design and performance from Gen1 that many of us think Sonos should perhaps have called it something different. Given that they can be Trueplay-tuned they'll handsomely see off conventional HiFi speakers -- passive and active -- which are significantly more expensive.

A single track selected from search is inserted (without prompt) after the current track. There have been understandable gripes that in a static queue -- one which hasn't yet been played, or which has fully played -- the 'current track' is track #1, so an insertion from search goes in as track #2.

This is good to know. That might explain the lack of prompt before overwrite, at least in some cases. Thanks.

Me problem solving my system would require me to spend a whole day testing my system...For tech support. I just don't have time. I no longer recommend SONOS. Great sound, disappointed in the system...Concerns my RCA input to 5 player.