Controllers and Music services

Hi all - I have come home today and my Sonos S1 app will no longer connect to any devices or wifi. I am getting a screen like this:  I have bee running and old bridge with older Play:1s and a Beam. I have tried fixing it in the S1 app, and have also tried disconnecting the Bridge and connecting the Beam directly to an ethernet cable whilst using the newer app. Neither of these seem to work. As far as I’m aware I’ve granted all the permissions I need too in iOS. No changes to my router which is a BT Smart Hub (an original one). I’ve tried the workaround of turning off the 5hz on this with no joy. Does anyone have any suggestions or know of any recent BT/iOS changes that may have happened. I have read through the older topic about the BT smart hubs and doesn’t seem applicable here? Thanks!!!

Hi All, I read Qobuz WQA is now supported on S2. Any news on when Tidal MQA/Master is due. I have just bought into the Sonos system from Bluesound but would love to get my Lossless back

Hi, I’m probably going to get murdered on the forum for this...(I did try to search, I really did), but I couldn’t find anything.So I have two Sonos Roams paired as a stereo set. I was wondering with the high end services like Tidal, Amazon Music HD and Apple Music (and I guess Sonos Radio HD), can the Roams push out the high end bit rates/sound quality? I may not be asking the question right..I hope it makes sense. Like I realize the Roams do not do Atmos (right)..so Spatial audio is out...but can they play lossless at that bit rate or is it downsized/compressed?I am a Sonos fan, and I replaced two Echo Studios to go with the Roams because I like the portability and the size of them. I realize I would be giving up Atmos or whatever Amazon calls it..but I was just curious.I recall seeing something way back that the Ones could not do more than “HD” level on Amazon and not the Ultra HD or 3D or whatever they called it..but I didn’t know

I know this has been posted before, but I don’t think an adequate solution has been offered. Like others, I don’t want anyone who is on my WiFi network to be granted access to my Sonos system by default simply by having the Sonos app. I realize guest networks are a thing, but this is not a solution for multiple systems on the same network.  I would like my Sonos system to be accessible only by me, and if possible, users/accounts to whom I’ve given access. This would also be less of an issue if the Sonos app didn’t randomly forget which system on the network it is connected to, and try to connect to the wrong one. This has happened on a number of occasions.  So this post is a combination feature request and bug report I suppose, but I’d take the feature request in a heartbeat.  Thanks for reading. 

My music was all on an external NAS drive which failed.  Data recovery company restored the NAS content and I re-downloaded to new NAS and redirected my Sonos from MacBookPro and controller on iPad and iPhone.  However now, if my Mac is ‘asleep’ neither controller will work.  I get error message 1002 which seems irrelevant as I don’t have the device the error message refers to. Another error message is “Unable to play ‘track x’ - unable to connect to //Lois-[sirname]-MacBook-Pro/Music.  I deleted the Controller app and reinstalled it.  It played one album and when attempting to play a second album - the following long error message popped up:  Unable to play ‘Album X’ - the file //Lois-[sirname}MacBook-Pro/Music/Music/Media.localised/Music/Jamiroquai/Jamiroquai - Travelling Without Moving/13 [Hidden Track].m4a cannot be foundWords fail me.  Help!

I am using Navidrome & Bonob to self-host my music library for the Sonos from Synology.  No SMB1 but you do need Docker.https://www.navidrome.orghttps://github.com/simojenki/bonobThe below instructions assume Docker is already installed and running on your Synology NAS.  I am on DSM 7.  Hopefully this helps some folks.  BTW - This works on S2 but doesn’t work with S1.Download deluan/navidrome:latest(https://hub.docker.com/r/deluan/navidrome)Create container, click advanced settingsCheck enabl

I just tried to set a new alarm, but it says I have to delete one. Go back a step and it says no alarms set. They all disappeared. Help. 

I keep on reading that according to Sonos very few users are still using their “Music Library” accessed by the archeic SMB version 1 protocol. I hate to break the news to the software engineers from Sonos - but the reason very few are still using it is purely because SMBv1 is extremely unsecure and was superseded by SMBv2 more than 15 years ago. Furthermore Sonos appearently only accepts the ridiculously unsecure authentication protocol NTLMv1 and the “newer” NTLMv2 that was introduced more than 23 years ago.So - the reason that very few users are riscing their network infrastructure is simply because they do not really have a choice - do they?On the other side - Sonos could implement SMBv2 and NTLMv2 support in their S2 line.One could even dream about full SMBv3 and Kerberos support …..However - I do not see that move from Sonos - because they claim we do not use NAS anymore.

I noticed over the weekend that when I stream from Roon to my Sonos system, 24-bit files are now streamed in their native resolution (up to 24/48). Previously, everything was downsampled to 16-bit. It seems that a Roon update from October enabled 24-bit streaming to Sonos. Anything higher than 24/48 is downsampled to either 24/48 or 24/44.1, but this means that a large portion of my library is able to be streamed natively without being resampled. I appreciate the Sonos and Roon teams for continuing to work on giving us this capability.

I know this has been requested before, but trying again :) I’ve only owned my Arc (+sub +surrounds) for a week, but I’ve already had a couple of times where the TV cannot see the Arc via HDMI-ARC so I get no sound. Having used other HDMI-ARC connected sound systems, this seems to just be a fact of life and I don’t think there is anything specifically wrong with my Sonos gear or set up. A good old ‘turn it off and on again’ is all that is required to fix it, but that is unfortunately an utter nightmare as the Arc power plug is buried away where it is very hard to get to. Please, please, please can we have a reboot device/system function in the controller app. Or even a key combination on the unit itself to get it to reboot. Apple provide the ability to reboot Homepods from the Home app and it is very useful.

Maybe one day these will be fixed ? Every time the PC is restarted this is loggedEvent 0 SonosLibraryService - Service cannot be started. The handle is invalidEvery time the Windows app is closed this is loggedEvent 1000 Application Error - Faulting application name: Sonos.exe - Exception code: 0xc0020001

I would like to see some new features in the iPhone app.  the introduction to screen widgets. Controller, what’s playing, alarm on / off an Easier way to turn an alarm on and off from the app.

Hi everyone. Sorry if this has been answered already but here’s my issue; I have just moved house and inherited a Sonos Connect Amp.  I have done a factory reset on it. I have brought my multiple Sonos One’s over and re set them up. They are all working (using the Sonos S2 app).  when I try add the amp it tells me I need to do this using the S1 app, so I switch to that app and as soon as the app opens, I get a message telling me I can do everything on the S2 app now. So I switch back and it’s just sending me in circles? any help would be appreciated.  thank you 

I just spent over $2000 on this system, loaded up my music… And it couldn’t finish. I see from past posts that it has something to do with a memory limit of older devices. I have this 32-bit application called Winamp that hasn’t really been updated since before Sonos released its first product. It handles hundreds of thousands of songs with no problem.What’s the work-around? I see support posted a link in a previous thread, but the link doesn’t work anymore. If I pare back my indexed folders, I can live with this, but this feels like it’s going to be the first of a series of software issues for something that’s supposed to be a premium product.

So now Dark mode is enabled?  It’s in settings-app preferences-appearance.This must have been part of 13:3:2  but I’m sue it wasn’t turned on then.  Seems to have been activated later, or maybe I’ve only just noticed, although no one else seems to have noticed either😳 

As per the title, nice to just let it finish rather than either stopping or waiting around to end of track because you’d like to hear it anyway.

Hello; I’m using a Samsung TAB A for my Sonos 2 controller, version 13.3. I want to upgrade to a Windows 10 or 11 Surface Pro 7 Notebook, so will the Sonos 2 controller load and work on a WIN  10 or 11 device? The online results are contradictory & not clear, nothing new there! Thanks, Stef 11

Hi there.  Just wondering if there is anyway disconnect from Tune-In Radio and just add internet streams with out it?  I've got all kind of urls I use with JRiver and on my phone.  Stream quality is higher, delay is shorter and no ads.Thanks

I’ve recently seen ads and promos being served via the iOS Sonos app.   I find it annoying and I don’t appreciate it, but does anyone else know about it?  

Hello,I’m using a tp-link P7 mesh wifi network (tp-link setup in access mode).I’m NOT using sonosnet.All my Sonos speakers (S2) work fine around the house but ios controller app (both on my iphone or ipad) has a strange behavior when I’m moving from room to room:app work ok then I go into another room everything looks fine on the app but no  display update to show speakers state, queue position, etc when I’m trying to do anything with the speakers from the controller (play/pause, changing source...), the app say it cannot connect to the speakers….The app works fine after a restart but if I move in another part of the house, it will not be able to connect to the speakers anymore until restart of the app.Any idea ?Thanks, Denis 

I have the following equipment, on three different floors of my house:Room A: 2 Fives (stereo pair)Room B: 1 OneRoom C: 1 Play:5 (gen 1)Rooms A and B are controlled by S2 (iPhone)Room C is controlled by S1 (iPhone)Everything has been working perfectly, exactly as expected, for quite some time. Last evening, though, though, I experienced a particularly annoying issue --Room A was active -- streaming from TuneIn Radio. Rooms B and C were inactive. The S2 controller suddenly popped up a message that an additional Sonos system had been found and was incompatible with S2, and it asked how I wanted to proceed.That is, the old Play:5 had been discovered by S2. I had the choice of adding the Play:5 (which of course would not be allowed) or taking additional action. ‘Taking additional action’, as far as I could tell, involved resetting the S2 system, which of course I also didn’t want to do.I was stuck in an infinite loop. Closin

Just over 2 weeks ago, my Sonos controllers have all stopped working correctly.They all say “No music selected” and the play/pause buttons are greyed out.  The queue sometimes is empty, sometimes shows an old playlist.  I actually found today that one of the controllers was telling me that it was playing something I was listening to a few days ago via Spotify Connect (but not any more). This is a problem on Android, iPhone and Mac.Also, the volume controls are weird - on the Mac, some of them are unusable, on the Android they are all positioned at 0.  (But on Android they still work when I change the volume.))I can play new music fine, but just not pause it once it starts!  Voice control from both Alexa and Google works normally and is the only way I can really control the playback.  Occasionally, after replacing the queue I can select something from the queue to skip to, but not always. Some other things work OK, like displaying and

Hello, it is quite appalling that you have no released even a public TestFlight of the Sonos app, for Trueplay, let alone addressed the reality it is tied to iOS/ipadOS version, more so than hardware. I am sorry that I kept up with my security updates and that your dev team cannot, despite access to dev releases etc. it’s not exactly as if you did not know version 15 was coming, let alone the iterations. I suppose the Google lawsuit captured that dev time. I am disgusted at your company and when your support tells me to use an android device, just is an absolute joke. Also, we cannot roll back formally as iOS/ipados14 is unsigned now by Apple. I have tried many of my devices and, all on the list, just pfffyttytt..,..  Thanks for actually trying in dev team. Please elaborate on a firm date for full functionality in this bait and switch. I mean come on it’s inexcusable what you’ve done and more so looking back to see it months and ago, then now again. Own y

How can I listen to old recent radio shows on Sonos. I can access them on my phone from the radio station web or app but I am unable to transfer to my Sonos sound system. 

This is really frustrating for the investment.  Sonos needs to cease with these popup ads in the controller immediately!