Components & Architectural

Have Playbar, Apple TV 4K and new Sony Bravia. Can stream music only with TV on. Music stops when TV is turned off.  Apple TV turns TV on when streaming music. Thanks in advance. 

I have had an intermittent WiFi connection problem ever since I set my Sonos system up a few months ago. It mostly happens when I want to play Amazon Music. Below are 3 screenshots.What usually happens is I get the middle screen first then it goes to the top one with the error message then a few seconds later I get the usual screen at the bottom.   I hasten to say that my internet connection/WiFi is all working at the time it happens. I have a Sky dual-band router so I am wondering if it is anything to do with the 5 Ghz channel as I have read that Sonos only uses the 2.4 Ghz band? It's not that much of a problem as it tends to sort itself out after say a minute or so but it is nevertheless annoying! 

Problem signing in to SiriusXM.  I was fine for years but changed password and user name to set up a new account with Sirius.  I was able to set up the Sirius App on our 2 iPhones using the same login name and password just fine.  But, I can’t get Sirius to log in on the Sonos Mac I’ve used for years?

I appreciate that I will not get official support, as I have successfully and reliably used TP-Link AV600s for a number of years.However, it would be useful to know if there is any special trick in using Draytek routers (in particular the 2766VAC) with Sonos, as so far I’m not having much luck at all. All of the symptoms (units not appearing and/or disappearing, inability to browse to the music, failure to load music into the queue etc) appear to be network related. I’ve tried all the usual things (full reboot, binding the IP addresses, multiple attempts following the prompts on the devices) but it still doesn’t work. I’ve twice switched back to the TP-Link router, and it all works perfectly again.I can’t find any setting on the Dray Tek that looks relevant, and have initiated a ticket via email to them, but I suspect that they’ll simply come back and say that - as everything else is working perfectly via the AV600s - that it’s a Sonos issue rather than a Dray Tek one. I’m not convince

Last night while watching the Peacock app, via Apple TV 4K (2021), I noticed the sound for the show was predominantly (maybe entirely) coming only from the 2 rear surrounds (symfonisks). I waited to see if this would change in the next scenes but it did not.(FYI, connected via eARC input and audio set to HDMI ARC - Passthrough, and additionally eArc selected on the TV. Have had no problems like this since my initial hook up over a year ago)But I decided to “re-connect to TV while on the Sonos Input of the TV. Came back to the app, and now the sounds does seem to be coming from the Arc, but now nothing is coming from the surround speakers. Although the App shows “PCM Multichannel 7.1” the sound is surely Stereo (or limited to the Arc).I tried multiple apps, and regular TV, but the situation is the same. Any advice?  The only other time I recall main dialogue coming from the 2 surrounds was during sequences of the Amazon Original “Lucy and Desi”. I actually thought it was unique to hear

Its been years now and I can NOT get Apple Music to work.  I’ve tried everything I can try. Tech support was clueless and ran me through trouble shooting for people who don’t understand tech.   I pay for Music and have a ton of Sonos products that i can’t use anymore.  It works with every other service I’ve tried. So it is NOT a wireless interference issue. It’s a Sonos / Apple issue.  Can anyone possibly fix this for me??

God I hate my SONOS system, it works maybe 60 percent of the time.  When I have guests it seems to never work.  I have to “reset” the system around 4x a month, which doesn’t seem like a big deal, but 5-10 minutes unplugging cords, waiting 2-3 minutes.  Junk.  I have talked to SONOS on a number of occasions, never a resolution.  NEVER.

...is that to be expected…? Boost will connect to my router but not my switch? Also, ethernet light is orange, not green, on the back of the switch when inserting ethernet cable from Boost indicating something is wrong…? Some important settings in the switch maybe…?

Hello - I am having the issue above after setting up a new Spectrum remote UR5U-8780L with my Sonos Playbar.  I used the Sonos app to setup remote control, and everything is working great. However, when I adjust the volume +/- or mute using the Spectrum remote, the volume adjusts but I also get the message “not available” from the Samsung TV.  I want to get rid of that message.  This post from a few years ago describes the issue perfectly and provides a link to FAQ to fix, but the link no longer works - can the correct FAQ link please be provided?”Hello, The message is popping up because the TV is still receiving the IR signal from your remote to adjust the volume, but the speakers are disabled so it's giving an error message of sorts. There are ways to bypass this on-screen message by using a cable/satellite TV remote or a third-party TV remote programmed to adjust just the PLAYBAR's volume but not the televisions. I'd suggest taking a look at the following FAQs to see if you have an

When playing albums from ‘My Sonos’ in the S2 app tracks keep skipping. Tracks only skip when playing from ‘My Sonos’ . Also I don’t see the HD/UHD flag nor the music source (I.e Amazon) in albums stored in ‘My Sonos’. 

new system set up . all wireless no boost no ethernet . Wifi is stable and fast. no other networks . Sonos reports none of the devices are found ? Go to bed with them working and then all lost .Songs play on spotify for a few minutes then lose connection All unit are in fairly small house and wifi router above is in center of gouping. We have play three and roam and SL1  and no amount of resetting and rarangin has worked 

I keep having to unplug them and replug them back in for them to appear in my products. Only power cycle seems to solve issue. All my other speakers are fine, it's just the two rooms I have playbars that keep disappearing over night, both also have TV plugged into them.This has been happening for ages now, since an update a while back.I've looked at my network and there's only just the one wi-fi all my products are using. I've tried removing, and starting fresh, didn't help.Thanks for any advice 

Hello everyone, this has been kicking my butt for a while now so decided to reach out. Have had my gen 2 play 5 connected to my system for years now and a month ago it stopped wanting to work on Wi-Fi, only plays when using an Ethernet cord. I’ve tried resetting it to factoring settings, rebooted router/modem etc with no success but all other speakers are working just fine on Wi-Fi. Submitted a diagnosis 1990799554. hopefully I can get this figured out. Dropped my play 1 and now rattles horribly with any amount of bass, I guess I can hop on YouTube to try and take it apart to see what’s going on?

My connect amp is continuously flashing white light 

When i try to login i get this every time.  

Diagnostic 1206622187My previously well-behaved Sonos system has been coming up with the “network connection speed insufficient to maintain playback buffer” message every few minutes and nothing I do seems to help.The system consists of 6 speakers (two stereo pairs and two singles), and I am using a Tenda MW3 Mesh system with the speakers connected by ethernet to the Tenda’s nodes where possible. Other speakers are connected wirelessly. I have a Sonos Boost in the system to help the wireless along.The Sonos system is set to channel 1 with the Tenda Mesh fixed on channel 6 and my Wyze camera system on channel 11, so they should all be well separated. I am playing FLAC files (so fairly large) supplied from a Cocktail Audio device acting as a hard drive.All worked well until a week ago, and I’m not aware anything has changed in the setup. I’ve disconnected my 2 Google hubs (no effect) disconnected other potential sources of interference (baby monitor - no effect).I have a fairly large hou

Does anyone know if my Sonos system will connect to the new Verizon home internet service?

Yep, this is a common one, but previous threads are locked so looking to connect with a Sonos tech to send a diagnostic report to. I’m using the Mac client and a Play:1 speaker. Over time, the maximum length of a Spotify playlist has dropped for me. I don’t recall how big the working length used to be (maybe 5000 tracks?), but now it seems like I have to have my playlists under around 2000 tracks. E.g., a playlist of 3145 tracks which used to work now gets “Unable to add songs to the queue” when I do “Replace Queue”. A playlist of 1859 tracks does work, however.I have what should be a single 10,000 track Spotify playlist - I understand the max is 6750, so I should be able to split it in two and add each one to the queue, but I’ve previously split it into 4 playlists, and it seems like now I have to do it in 5 parts? Plus add my Amazon music, which would be near impossible one 500-track playlist at a time, so I have a bunch in a Sonos playlist...BTW, I’ve tried to play my large playlist

Sonos only plays one sing when using playlist, songs, albums stored in computer even though and album is chosen as well as shuffle.  This is relatively new event in a six year old system.  Software is up to date.  The first sone of the album stops at the end with the triangle play button showing up again for the same song, not the next one in the album.  WiFi is with ten feet, up to date, working fine on other uses including streaming for TV (TV is off when using SONOS).  What am I missing or not doing?  It has worked well in the past...same equipment, nothing new.  Thanks

Hi All,I just bought a Sonos Arc and Sub and also bought a new Samsung 75" Class - Q6 Series TV. The TV comes with a eARC HDMI port and when i try to connect the Sonos Arc to the TV it does not detect the Arc. I see many articles that there is some compatibility issues with Sonos and Samsung. I am trying to know if anyone ran into similar problem and if you were able to get this resolved. Thanks!  

hi, I have iPhone 6 and wanted to connect to Sonos Five and AMP Playing Sonos APP or Spotify :  I can play music from iPhone6 via Five or AMP. So, there is no issue. However,,Playing Apple music on iPhone6 : I cannot connect iPhone to Five not AMP.  Music is playing only in iPhone but it is not routed to Five or AMP. Actually, this behavior is happened right after I newly installed Five in my home.Before that, I am able to connect the iPhone6 Apple Music and AMP without any issue.And when I try other iPhone Xr or iPad 12, I am able to connect my iPhone Apple Music and FIVE to play apple music. No issues. So, seems like I cannot play music via iPhone6 Apple Music…. do you have any idea to solve?I am sure the music data is downloaed in local. Only concern is the icon of Apple Music is different.iPhone 6 Apple music icon is white background with red music note, while others’ icon is red background with white music note.I guess the Apple music apps may be different??? This may cause the is

I am trying to access Apple Music.  My daughter had it under her account and now I’m moving to my Apple ID.  I have tried 3x and I keep getting the “We’ve run into a problem. Try again” error message. How do I fix this?

Hi, I have recently installed a new Sonos One and it when plat=ying through Alexa, it repeatedly cuts out for a few seconds then restarts by replaying the previous 1-2 minutes of previously played music.

I have two Symfonisk bookshelf speakers in my living room paired to work in stereo. Up until today they have performed perfectly.  I’ve had them for about a year.  Today they suddenly started losing the stereo - one speaker would drop the audio and then pick it back up. It is occurring in both speakers - it’s not like just one goes out.  It started out fine this morning.  After I had been listening for about 30 minutes it started and hasn’t stopped.  I’m not finding anything like this when I google - most people have one speaker go all the way out.  Both of mine cut in and out.  Help!

I just recently bought 3 IKEA Symfonisk speakers which I have 2 as a pair in the living room and one in the kitchen connected over WiFi. Almost on a daily basis I need to reboot the router to get the speakers to work. Sometimes the app can’t find the devices, sometimes it can’t play the music on them etc. etc. I am very disappointed with how this works. There must be another solution than rebooting the router all the time? I am working from home and I can’t reboot the router as I need it for work.For instance, right now I only have music in the kitchen which I managed to start. Now the Sonos app says it can’t connect to any of the speakers but the music is still playing. Is there  a solution to this or is it just a waste of my money?