Apple Music Authentication

Are you adding the actual Apple Music service to the App, rather than just ‘reauthorising’ the existing service?

@WSC3,

Perhaps see if this support page assists you too…

https://support.sonos.com/s/article/3624

All I get is the option to “reauthorize” or cancel.  Reauthorize brings up my Apple ID and I logon with my password.  I then get the error message. 

I think you’re perhaps going about this the wrong way. You are trying (I think) to reauthorise your daughters AM account using your own iOS device - you can’t do that. You need your daughters iOS device to do that. To sort this, if you want to add your own Apple music service then you need to start by adding ‘another instance’ of the service by going to ‘Settings/Service & Voice’ and scroll to ‘+Add a Service’ and select that.

Next you need to select ‘Apple Music’ from the available services and then add that as a second instance of the same service to your Sonos System - and see if that allows you to install the service.

To reauthorise your original AM service you will likely need to use your daughters iOS device, or of course you can remove that original service, if it’s no longer required.

On on my iPhone, when I opt to “reauthorize,” my AM account email name pops up, asks for my password, and then gives me the noted error. 

As you suggested, I went to the Settings/Service, Apple Music and my options are Remove account, Change Name, and Reauthorize.  There’s no option to add a service.  This is also true for Pandora.  I could delete her account and maybe that’ll let me in, but I’ll save that as a last resort.  I wonder why the service add is missing….

Go to Settings > Services but instead of clicking through to Apple Music, at the bottom of your added music services, there should be an option to “Add a Service”

Ah, found it.