Apple Music Authentication

Do you have the native Apple Music App installed on your mobile controller device and is it logged into your Apple ID?

Also ensure the Sonos/Apple Apps are up-to-date and that the mobile controller meets the requirements shown in this link:

https://support.sonos.com/s/article/4875

I have the Apple App on my iPhone.  I can’t find an app called “Apple Music.”  I do have the basic Music app on my iPhone which i guess is what you’re referring to.  I’m not sure how to tell if I’m logged on.  I listen to songs on my iPhone.  Is this what you mean?

Yes, i’m up to date. 

Yes, as you add the music service from within in the Sonos App you should see the native Apple Music App launch and authorise your service within the Sonos App - it verifies that you have a monthly/annual subscription to the Apple service through your AppleID.

Am having the same issue. No problems accessing my Apple Music library via the SONOS app yesterday evening. This morning when I try, I get the totally unhelpful “We’ve run into a problem. Try again.” message. Well, I’ve been trying for three hours now. Can access my library from within the actual Apple Music app and stream to SONOS using AirPlay but that’s a kludgy workaround. What gives and, more importantly, what to do?

As of 9:25 a.m. EDT, a banner at the top of the Browse page in the SONOS app says “Apple Music is experiencing a partial outage.”

The status page notes everything is okay.  I’m still getting the same error on my Sonos app….

What did Sonos support say when you called them?

I still get the same error.  I am trying to move the authorization from my daughter’s Apple account to mine.  I wonder if that’s the problem?