Samsung eArc HDMI Unable to Detect Sonos Arc

Forum|Forum|5 years ago
June 13, 2021
27 replies
10050 views

Hi All,

I just bought a Sonos Arc and Sub and also bought a new Samsung 75" Class - Q6 Series TV. The TV comes with a eARC HDMI port and when i try to connect the Sonos Arc to the TV it does not detect the Arc. I see many articles that there is some compatibility issues with Sonos and Samsung. I am trying to know if anyone ran into similar problem and if you were able to get this resolved. Thanks!

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Best answer by 106rallye

Maybe you should contact Sonos.

G

GuitarSuperstar

Lead Maestro

Do you have Anynet+ (CEC) enabled in your TV settings?

"Receive with simplicity everything that happens to you." - Rashi

C

ChokpokAuthor

Contributor I

Yes I do have Anynet+(HDMI-CEC) enabled

G

GuitarSuperstar

Lead Maestro

Do you have any other devices connected to the TV?

"Receive with simplicity everything that happens to you." - Rashi

C

ChokpokAuthor

Contributor I

I have a cable box and that works fine.

G

GuitarSuperstar

Lead Maestro

Be sure you have the latest firmware installed on your TV. Then disconnect everything from the TV including the Arc. Unplug the Arc and TV from power for about a minute. Plug them both back in but keep the cable box and Arc disconnected. Be sure Anynet+ and eARC is enabled on the TV and redo the TV Setup process in the Sonos app. Connect the Arc to the TV when the app instructs you. When the Arc is connected correctly to the TV and the Arc is playing audio, reconnect the cable box.

If this doesn’t work, try the same process with eARC disabled.

"Receive with simplicity everything that happens to you." - Rashi

C

ChokpokAuthor

Contributor I

Thanks. I tired the steps. But still I am getting the same error that the Arc mode is not connected. In my tv sounds settings I only see TV Speaker, Bluetooth and optical but no sonos

However I do get the tv sound from the Sonia Arc (this was happening even before) but when I check the eArc hdmi it says not source connection and plus the atmos option is unavailable to select in the sound settings

G

GuitarSuperstar

Lead Maestro

Are you not able to change the Sound Output setting to “Receiver (HDMI)”?

"Receive with simplicity everything that happens to you." - Rashi

C

ChokpokAuthor

Contributor I

I can switch to the hdmi source but it does not identify the Sonos arc

G

GuitarSuperstar

Lead Maestro