Samsung eArc HDMI Unable to Detect Sonos Arc

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Hi All,

I just bought a Sonos Arc and Sub and also bought a new Samsung 75" Class - Q6 Series TV. The TV comes with a eARC HDMI port and when i try to connect the Sonos Arc to the TV it does not detect the Arc. I see many articles that there is some compatibility issues with Sonos and Samsung. I am trying to know if anyone ran into similar problem and if you were able to get this resolved. Thanks!

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106rallyeAnswer

Maybe you should contact Sonos.

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G

GuitarSuperstar

Lead Maestro

Change Digital Output Audio to “Pass-Through” and see if this setting allows you to enable Dolby Atmos Compatibility.

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"Receive with simplicity everything that happens to you." - Rashi

C

ChokpokAuthor

Contributor I

I cannot select pass through as it’s disabled

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G

GuitarSuperstar

Lead Maestro

Are you using the Sonos-supplied HDMI cable to connect the Arc to the TV? Does keeping the cable box disconnected make any difference?

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"Receive with simplicity everything that happens to you." - Rashi

C

ChokpokAuthor

Contributor I

Yes using the Sonos supplied hdmi. No difference with keeping the cable box disconnected.

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G

GuitarSuperstar

Lead Maestro

I’m stumped and out of ideas. The only other thing I would suggest is to double check that the Arc is actually connected to the TV’s HDMI ARC/eARC port.

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"Receive with simplicity everything that happens to you." - Rashi

C

ChokpokAuthor

Contributor I

Yes it is connected to the eArc HDMI. I will try connecting on a friends tv to rule out if it’s an issue with tv or somos system

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C

ChokpokAuthor

Contributor I

I tried on a different Samsung tv which had hdmi arc port and still could not get the arc working. It keep saying the same error that arc mode for connected. I thinking it’s the problem with the arc.

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