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WSC3
Prominent Collaborator I
March 16, 2022
Answered

Apple Music Authentication

  • March 16, 2022
  • 17 replies
  • 461 views

I am trying to access Apple Music.  My daughter had it under her account and now I’m moving to my Apple ID.  I have tried 3x and I keep getting the “We’ve run into a problem. Try again” error message. 

How do I fix this?

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Best answer by Ken_Griffiths

As of 9:25 a.m. EDT, a banner at the top of the Browse page in the SONOS app says “Apple Music is experiencing a partial outage.”

Yes, that is the case. See this link too:

https://status.sonos.com

17 replies

Ken_Griffiths
Ken_Griffiths
March 16, 2022

Do you have the native Apple Music App installed on your mobile controller device and is it logged into your Apple ID?

Also ensure the Sonos/Apple Apps are up-to-date and that the mobile controller meets the requirements shown in this link:

https://support.sonos.com/s/article/4875

 

WSC3Author
Prominent Collaborator I
March 17, 2022

I have the Apple App on my iPhone.  I can’t find an app called “Apple Music.”  I do have the basic Music app on my iPhone which i guess is what you’re referring to.  I’m not sure how to tell if I’m logged on.  I listen to songs on my iPhone.  Is this what you mean?

 

Yes, i’m up to date. 

Ken_Griffiths
Ken_Griffiths
March 17, 2022

Yes, as you add the music service from within in the Sonos App you should see the native Apple Music App launch and authorise your service within the Sonos App - it verifies that you have a monthly/annual subscription to the Apple service through your AppleID.

 

carswell
Contributor I
March 17, 2022

Am having the same issue. No problems accessing my Apple Music library via the SONOS app yesterday evening. This morning when I try, I get the totally unhelpful “We’ve run into a problem. Try again.” message. Well, I’ve been trying for three hours now. Can access my library from within the actual Apple Music app and stream to SONOS using AirPlay but that’s a kludgy workaround. What gives and, more importantly, what to do?

carswell
Contributor I
March 17, 2022

As of 9:25 a.m. EDT, a banner at the top of the Browse page in the SONOS app says “Apple Music is experiencing a partial outage.”

    Ken_Griffiths
    Ken_GriffithsAnswer
    March 17, 2022

    As of 9:25 a.m. EDT, a banner at the top of the Browse page in the SONOS app says “Apple Music is experiencing a partial outage.”

    Yes, that is the case. See this link too:

    https://status.sonos.com

    WSC3Author
    Prominent Collaborator I
    March 17, 2022

    The status page notes everything is okay.  I’m still getting the same error on my Sonos app….

    Airgetlam
    Airgetlam
    March 17, 2022

    What did Sonos support say when you called them?

    Bruce
    Ken_Griffiths
    Ken_Griffiths
    March 17, 2022

    @WSC3,
    I’ve just checked this and it’s working okay here … it likely is something local. Maybe try a different iOS controller device, that’s if you have one available.

    WSC3Author
    Prominent Collaborator I
    March 18, 2022

    I still get the same error.  I am trying to move the authorization from my daughter’s Apple account to mine.  I wonder if that’s the problem?

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