Components & Architectural

Hi there, I bought an used playbar. So I opened it, because Tiere is no power. So I found a burned fuse and also a burned varistor. Can someone tell me, what Kind of varistor it is?

So I tell Sonos Alexa to play a SiriusXM channel for me today and am suddenly told that she can’t do that and to check my account for instructions on how to link my account with Sirius.  This had been working fine for a few months! Bonus:  My Sonos phone app doesn’t work anymore either.  When I go to SETTINGS, the “Account”, “System”, and “Services & Voice” menu options are greyed-out and unclickable.  So I can’t actually do ANYTHING with this buggy speaker.  This is beyond ridiculous. I now own a $250 paperweight.

Ongoing, various issues with these two plugged speakers, which are part of an 11 device Sonos system.When I group them (daily, morning routine) randomly, but frequently, the Move can't be found ("Try later") or if they do group, volume is unresponsive on the Move. I have to use manual adjustment.I have had related issues with accessing the Roam or finding features like volume unavailable.Often Find Missing Products helps, and i have to power off/power on, etc. Router reset seems to help but, with 5 family members, is a hassle.Then the problem(s) return. Any ideas?

I have a Tidal subscription and a number of Tidal songs on my Sonos playlists. As of a couple of days ago, I cannot play any Tidal songs from playlists - I get the error ‘song not encoded correctly’.The same issue has been raised by some people on the forum, as early as four years ago. Some seem to have been due to router issues, but some were due to issues on Tidal’s end. My problem seems to have coincided with Tidal recently allowing Hi-fi quality on a regular subscription. Has anybody else experienced the same problem? My diagnostic is 1444797406.

I have a sonos ZP and a Player 5 (1st Gen) in one room connected to a TP-Link router. In another room I have a Sonos One connected to a second TP Link router. Both routers are connected via ethernet and the one in the Sonos One room serves as an Access Point with no DHCP.  The issue is that the Sonos One keeps disappearing from the system. I have ‘cold’ reset it many times, but it keeps dropping out. The second issue is that whenever I play audio it keeps dropping in and out. Especially when I group all the speakers through the Sonos One. I recently gave it a static IP and it seems to have helped some with the first issue, but the second issue persists. I just submitted a diagnostics report #1031527086Hopefully someone can help since I am loosing my sanity over this.

i have set up a system at a customers house fitted kit 6 sonos amps 3 subs gen3  2 play bars now everything works great apart from 1 sub it appears on the app room however it will not play any audio wifi is good in said room unifi nano hd’s are the wifi points. im sure its a firmware problem and from what i have read its been going on for sometime with no fix from sonos. there not cheap and we all expect them to work as they should.  

Hi all,With the new firmware 13.4, I try to configure DTS with my PS4 and my sonos ARC.I have a TV Samsung with eARC, and my PS4 is connect to my TV with HMDI.on my PS4, “audio outpout setting” is on “bitstream DTS”, my TV is configure on “passthrough”, but ma Sonos app display “Dolby PCM multicanal”. So, it’s possible to have DTS with PS4 with the new firmware ?could you help me ? :)

I am recapping my ZP90 at 12 years old. The caps mostly appear good, apart from the 1800uF on the 3.3V supply, which has a bulging top. I think its testamount to a good design that these units last this long. I leave mine switchedd on all the time, with 230V nominal mains.These are the main capacitors, all originally by Jamicon, to consider replacing. They should be replaced with parts with same or better ripple current, life hours, and similar ESR. I avoided organic polymer etc, which might seem an upgrade, but which could lead to loop instabilities. My cap choices were rather limited by stocks.400V 22uF main reservoir. 20mm long maximum. I am going to use https://hu.mouser.com/ProductDetail/Wurth-Elektronik/860241378003?qs=sGAEpiMZZMsKEdP9slC0YVUSgIC2sJFYWYuR0ZnncGk%3D22uF 35V C104 - low stocks meant I am not going to worry changing this. value for info. Its the aux supply for the switcher IC.C206 1800uF 6V3 105c Jamicon MZ 18 tall dia 10 pitch 5. I will use https://eu.mouser.com/Pro

I can manage my system with an iphone.  If I try to manage it with an ipad, either the system is not found or the Move is shown as the only device.  I have deleted & re-installed sonos app on the ipad to no effect. Any ideas?

My Connect:Amp has disappeared from my SONOS app. I also have a PLAY:1 and PLAY:3 and both show and work.All were bought new and installed when I moved to a new home 5 years ago and have worked perfectly until now.I’ve tried powering the amp off and then back on, but it just doesn’t appear. The network hasn’t changed.I’m sure to be doing something wrong, or missing a trick but would appreciate some tips please. I haven’t found anything here that has helped so far.

Hi,I manually added the radio station by pasting the following URL to the field in the Sonos app: http://web.sabc.co.za/digital/player/1.0/rsg/index.htmlAfter successfully adding the radio station I received a message that the song cannot be played because it is not encoded correctly.Can someone please get me the streaming url for the above. Not sure how to get it in Safari on a Mac.  The previous one I got from the forum does not want to work anymore.  Seems like SABS keeps on changing the streaming URL.Thanks

Within the last couple of months, Sonos will randomly say “Something went wrong, please try again later” at max volume and always very early in the morning, usually between 4-7am. We don’t use any voice assistance on Sonos, and we never play anything at max volume, so the fact it plays the warning that loud is strange. Anyone have any ideas how to fix this?

Hi alli know there are a number of queries on Connect dropping off a network and I have read the majority. Following advice I bought a Boost, set it up, I see all my speakers and the Connect have WM:0 against them….Connect still dropping off after a minute or 2. I have tried all 3 channels, 1 is the worst, 6 & 11 about the sameAm I looking at a faulty Connect?  

Hi all! This is a brief follow up to the above previous thread I started. The previous thread was marked as 'answered' and closed for further comment which is strange as it certainly wasn't answered! But good news, after 10 months of tantrums and frustration I finally cracked it! I wanted to post how I did because I'd say 95% of what fixed it was from other people's comments and help on the last thread. SO THANK ALL OF YOU SO MUCH! So my problem was an old house, giant thick walls, and my 11 or so speakers constantly cutting out and freezing. I had a netgear orbi mesh system. Now this mesh system was fantastic, but I couldn't get it to play ball with the speakers and the switch between them. Eventually I gave up on the orbi, and bought an Asus router that just manages to reach all the corners of my house. This helped a lot! But didn't fix it Someone recommended I got MANAGED switch, but this was actually making it worse (see below..) although the system wouldn't be much better with a d

Short Version:I have a great room with cathedral ceilings and a TV mounted above the fireplace. I’m planning to use the Sanus TV mount to put the Arc either above or below the TV. I’m worried below may be too warm with the fireplace on. Above may ruin the sound (which may be ruined by cathedral ceilings anyway). Thoughts? Long Version: Here is a pic of the room. The seemingly important measurements are:46” - Floor to Bottom of TV78” - Floor to Top of TV16” - Between Bottom of TV and Fireplace43” - Floor to Eye/Ear Height When Seated12’ - Seating Distance9’ - Floor to Bottom of Cathedral Ceilings14’ 6” - Floor to Top of Cathedral CeilingsFrom everything I’ve read, the cathedral ceilings will ruin the “bouncing” effect of the up-firing speakers. Given that, would mounting above the TV really be a bad idea? Also, there is still plenty of height from above the TV to the ceiling, in case the ceilings don’t ruin it.  Finally, the TV is currently tilted down about 10 degrees. So the Arc will

Hi all,apologies in advance for the length of the post, just want to cover all I can to save on questions.I have looked over the forums and troubleshooting but can find a solution other than the usual “blame the users network” as the cause of the issue I will try and describe below. I am biased as I am a networker by trade but the answer of network fault makes no sense and I hope to explain why.Only in the last month or so when I add a song to a queue, that is already running, it misses any addition and continues on to the next song. If it was a network / connectivity issue it would do this to most if not all songs not just the ones I add to the list, the songs in the original queue don’t ever skip or fail to be played. This happens with different playlist queues and created for you playlists from Spotify, so random songs and queues from day to day but issue is consistent. In addition there are no error messages displayed, simply song added to queue shows when the song is dropped into

My Play:1 system is no longer able to be used because when I open the Sonos App it crashes every time. Any tips on what to do when the app crashes? Also, it works perfectly on my husband’s phone which is the same model iPhone as what I have, but the Sonos App crashes a few moments after trying to open each time for me. Any tips would be appreciated!Thanks!

I have 2 Sonos 1 speakers, one upstairs and one downstairs - had about a month or so. I’ve been playing music using Airplay on both speakers, when suddenly music cuts out and then random music starts playing. It appears to be from a Pandora account, but no songs or stations that seem to be on my account. Nobody in the house has told Alexa to play anything- it just happens automatically. It keeps happening now over and over after a few songs play. I re-authorized my Pandora account, but it happened again. I don’t understand how the speakers can just start playing something else without my interaction - even if it were my Pandora music. There’s been no internet service disruption today, although there was a couple days ago. But nothing happened on that day. 

Hi, I have 3 Android devices with Sonos S2 app.One is showing All speakersThe 2 others only showing half og the speakers.All Android devices is in the same WiFi as the sppekers.Have truede find lost speekers from the app.Pless help...     

Hello.  Previously had been in touch because I have large .wav collection of my recorded LP collection that I couldn’t access.  I learned bit speed had to be 16 or less; tested a conversion that worked and thought I was done.  But continued having ‘no show’ files in app, or otherwise having files not playable in a few cases.    My track filenames can be long, including composer, name of piece, movement, key, opus #, etc, and folder structure can be several layers deep.   I just today discovered that if I moved a file one layer higher in folder structure A100 would see it.   Is there a ‘total file length’ recognition limitation? Thanksmadsinger

I have my Gaming PC plugged in to my TV using a AudioQuest Pearl 48 HDMI, which my Sonos Beam 2 is plugged in to via eARC HDMI port. I can play games with the sound coming through my Beam 2 for about an hour then the audio quality starts to drop in quality and distort like it’s playing through a cheap toy speaker, before dropping completely and being reduced to bassy crackles.When pausing my game the audio comes back for a period of time, although still not great before having the same issue. Quickest fix is turning my Beam 2 off and on again at the plug, but this doesn’t seem great fix to me.All devices are wired in to my network and not using Wifi. I haven’t had this problem watching content on my tv… yet. So guessing it is something to do with my PC?

Help! My Android Sonos app suddenly stopped connecting to my three Sonos products yesterday, without me having made any changes. It just suddenly says "Unable to connect to Sonos", and when I follow the instructions to try to fix it, none of it works. Essentially my phone tries to bring the products into the wifi, even though they are already in the same network.The Sonos apps on my two laptops as well as another family member's Android phone still work, and the Sonos products are happily connected both within the wifi and into the internet. I’m currently listening to music with the speakers! It's just my phone that claims Sonos is not visible in the same network.I use a wifi booster, and we also have both 5GHz and 2.4GHz networks. I have played with different permutations, but even when I unplug the booster and disable the 5Ghz and am left with only one unique 2.4GHz source for the wifi, my phone still claims the currently-happily-playing speakers are not in the network where they in

I am hoping some other people have experienced this issue.  Typically it happens on my iPad (pro, air and mini). If I am watching an app like AT&T TV or Direct TV stream on either device and try to play the sound through any of my sonos speakers the screen will grey out and display “Airplay”. I can hear the sound through my speakers however the video is not displayed on my device. If I switch my “move” or “roam” to bluetooth it will work normal.It doesn't happen on Netflix or Hulu. But it will happen on HBO Max, Direct TV Stream, Starz, and a few others. Has anyone had this problem and found a fix??  

When I an listens on streamed radio on my SONOS the audio sometimes skips backwards. I’ve done the usual things with moving the speakers and the router to have better reception but the issue persists.I usually listen on SR.se P1 but also listen on poscasts and the problem is on all radio, when listening on music there are no skiping but some songs are jumped (Spotify). 

Hi all! So most of the time my system works flawlessely. I can listen to hours of music without any issues.But then once in a while the Sonos app says “Lost connection to Spotify” and something about encoding. I found several threads about this but not too many recent ones.So when the app loses connection to Spotify songs wont play. It then skips the track and tries the next one, sometimes this track will play and sometimes not. Sometimes it plays for a couple of seconds and then stops.During this time i can play Sonos radio without any issues. The only fix i found is to just let the system be for 20-30 minutes or so and then it fixes itself! Feels just like a Spotify hickup somehow? During this last hickup i checked my router and could not see any devices with the same IP. Also, if this would be IP-related then radio wouldnt play.So i contacted the support and sent them a ticket. They could see interference and advised setting my wifi to channel one wich i did. But i just got this hic