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MVM1969
Trending Lyricist I
Dec 7, 2021 4:05 PM UTC

Sonos just....stopped working

So I tell Sonos Alexa to play a SiriusXM channel for me today and am suddenly told that she can’t do that and to check my account for instructions on how to link my account with Sirius.  

This had been working fine for a few months!

 

Bonus:  My Sonos phone app doesn’t work anymore either.  When I go to SETTINGS, the “Account”, “System”, and “Services & Voice” menu options are greyed-out and unclickable.  

So I can’t actually do ANYTHING with this buggy speaker.  

This is beyond ridiculous. I now own a $250 paperweight.

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    23 replies

    UKMedia
    UKMedia
    Dec 7, 2021 4:07 PM UTC

    Please boot your router and then power down the Sonos device for 1-2 mins then power back on.  Please let us know how you get on.

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    Remember: Sometimes Red Wine helps :)
    MVM1969Author
    Trending Lyricist I
    Dec 7, 2021 4:14 PM UTC

    How I get on what?   I just use the ON button for Sonos.  Have wireless router, blah blah blah that isn’t the problem, as all other devices are working fine.

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    UKMedia
    UKMedia
    Dec 7, 2021 4:16 PM UTC

    Sorry, I thought you came on to the forum for help!  My mistake…

    Tips & Tricks - Resolving random issues impacting Sonos devices.. | Sonos Community

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    Remember: Sometimes Red Wine helps :)
    MVM1969Author
    Trending Lyricist I
    Dec 7, 2021 4:20 PM UTC

    I did but what you said didn’t work.  Router rebooted.  Sonos back on.   still...suddenly...just not working

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    MVM1969Author
    Trending Lyricist I
    Dec 7, 2021 4:22 PM UTC

    Sonos keeps telling me to go to my Alexa app and that she’s allegedly sent instructions to said app for linking.   But she LIES!

    Why did this suddenly stop working?

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    UKMedia
    UKMedia
    Dec 7, 2021 4:23 PM UTC

    Please open the Alexa app and Disable then Enable the Sonos Skill.

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    Remember: Sometimes Red Wine helps :)
    MVM1969Author
    Trending Lyricist I
    Dec 7, 2021 4:25 PM UTC

    I went to Alexa app anyway to “Enable the skills” that Sonos Alexa has suddenly forgotten.  

     

    But, predictably, all skills are still there in the Alexa app and enabled.  

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    UKMedia
    UKMedia
    Dec 7, 2021 4:25 PM UTC

    I went to Alexa app anyway to “Enable the skills” that Sonos Alexa has suddenly forgotten.  

     

    But, predictably, all skills are still there in the Alexa app and enabled.  

    Did you do as I asked and Disable then Enable?

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    Remember: Sometimes Red Wine helps :)
    MVM1969Author
    Trending Lyricist I
    Dec 7, 2021 4:27 PM UTC

    The Alexa app will not permit me to Disable the Sonos skill. 

    LOL this is actually amusing at this point.  

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    MVM1969Author
    Trending Lyricist I
    Dec 7, 2021 4:27 PM UTC

    I do sincerely appreciate your efforts, btw.

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