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Sonos just....stopped working

Forum|Forum|4 years ago
December 7, 2021
23 replies
448 views

So I tell Sonos Alexa to play a SiriusXM channel for me today and am suddenly told that she can’t do that and to check my account for instructions on how to link my account with Sirius.

This had been working fine for a few months!

Bonus: My Sonos phone app doesn’t work anymore either. When I go to SETTINGS, the “Account”, “System”, and “Services & Voice” menu options are greyed-out and unclickable.

So I can’t actually do ANYTHING with this buggy speaker.

This is beyond ridiculous. I now own a $250 paperweight.

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UKMedia

There is an Amazon Music issue currently: Sonos Status

I don’t know if this is also impacting Alexa. If you can’t remove the skill from the Alexa App, I suspect that is where your problem lies.

Remember: Sometimes Red Wine helps :)

UKMedia

I do sincerely appreciate your efforts, btw.

That’s fine but worth remembering that this is a user forum with some limited support from Sonos employees. Whilst I know how frustrating these issues can be, you’ll get more assistance by staying factual. :)

Remember: Sometimes Red Wine helps :)

M

MVM1969Author

Trending Lyricist I

I can’t even connect the Sonos to my phone to play music via Bluetooth.

M

MVM1969Author

Trending Lyricist I

I’ve been 100% factual, thank you.

Sean M

Sonos Employee

Hey friends! This is a little outside of my normal role here at Sonos, but I wanted to jump in and let you know we’re seeing issues with both Alexa Voice Control and SiriusXM as a result of an ongoing outage at Amazon Web Services (AWS). We’ve got folks working to get status.sonos.com updated with this information now, but some of our internal tools are also partially affected, so it’s taking a bit of time.

Sorry for the trouble! On the bright side, Amazon is aware and working on the problem.

Edit: status.sonos.com is now successfully updated with all known affected services:
https://status.sonos.com/incidents/hbm5fxn1qxp0

Disclaimer: I work at Sonos, but I'm *not forum staff*. Any views expressed are my own.

M

MVM1969Author

Trending Lyricist I

In Alexa, I’ve disabled the 3 skills that suddenly stopped working for no reason whatsoever.

Sonos App
SiriusXM
Pandora

I’ve also rebooted both the phone and the SONOS speaker. Am waiting a few minutes for that to complete. No argument re: Alexa-Amazon Music being down….but I can’t even connect my phone directly to Sonos via Bluetooth and play music off my phone, which, like everything else, had been working fine until today. Not sure why Sonos App works fine...but Sonos speaker isn’t even a Pairable Device in my Bluetooth settings?

UKMedia

Hey friends! This is a little outside of my normal role here at Sonos, but I wanted to jump in and let you know we’re seeing issues with both Alexa Voice Control and SiriusXM as a result of an ongoing outage at Amazon Web Services (AWS). We’ve got folks working to get status.sonos.com updated with this information now, but some of our internal tools are also partially affected, so it’s taking a bit of time.

Sorry for the trouble! On the bright side, Amazon is aware and working on the problem.

Thanks @Sean M

Remember: Sometimes Red Wine helps :)

M

MVM1969Author

Trending Lyricist I

Thank you, Sean M. I’ll post an update here this afternoon, in case other users are experiencing similar issues.

M

MVM1969Author

Trending Lyricist I

OK so I was finally able to pair my Sonos with my phone via bluetooth. Alexa interface still not working with either SiriusXM nor Pandora

M

MVM1969Author

Trending Lyricist I

Update: Still not working. “Unable to link Sonos with Alexa” is the error message I get from Alexa app but that app is able to link to SiriusXM and Pandora so it seems to continue to be a SONOS-specific issue.

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