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Contributor I
Dec 1, 2021 10:24 PM UTC

Move corrupts control of system

I can manage my system with an iphone.  If I try to manage it with an ipad, either the system is not found or the Move is shown as the only device.  I have deleted & re-installed sonos app on the ipad to no effect. Any ideas?

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    10 replies

    jgatie
    Dec 1, 2021 10:28 PM UTC

    IP address conflicts.  Specifically the IP on the iPad.  Reboot router.  Then reboot each Sonos device.  Then reboot the iPad and any other controller.  You can prevent this in the future by reserving IP addresses in you router for each Sonos device.

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    BirdflierAuthor
    Contributor I
    Dec 5, 2021 1:42 AM UTC

    Thanks. - I have tried this and it isn’t a solution, as I’ve now had the issue with other controllers. It appears that the issue is whether my Move is on- or off-line.  I’ve tried resetting it to factory settings and that hadn’t resolved it -I’ll try reserving a specific address for it and report back.

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    el rubio
    Dec 5, 2021 9:43 AM UTC

    you may need to disclose more information about your network settings - are you using a meshed wifi network? do place the move in different rooms? are your other Sonos devices wired or is at least one of them wire connected to the router?

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    salu2.eu
    BirdflierAuthor
    Contributor I
    Dec 5, 2021 8:42 PM UTC

    Yes, it’s a mesh network -- and, yes, the Move certainly gets shifted from one node to another.   All the other devices are in fixed locations, and often moving the Move, shows it as the priority or only node in the Sonos system -- of course, in that respect I’m also moving the controller(s) to different nodes.

    Time to look more closely at the node connections!

    Thanks

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    el rubio
    Dec 6, 2021 12:50 PM UTC

    while the Move does not use SonosNet, do you have any of your other Sonos devices wire connected to your router?

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    salu2.eu
    ratty
    Dec 6, 2021 1:07 PM UTC

    By default most WiFi meshes contain a router, in the primary node. If the WiFi remains active on the main router, or there’s anything other than the mesh primary wired to it, the network would be split with clients on different subnets. Sonos controllers/players on one subnet couldn’t see Sonos on the other.

    Either put everything on the WiFi mesh (wireless or wired), disabling the router WiFi, or switch the mesh into ‘bridge’ mode.

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    BirdflierAuthor
    Contributor I
    Dec 6, 2021 5:05 PM UTC

    Thanks, but that’s the way my system is set up - router WiFi is disabled.

     

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    ratty
    Dec 6, 2021 5:42 PM UTC

    Thanks, but that’s the way my system is set up - router WiFi is disabled.

     

    Is anything else plugged into the router, apart from the primary node of the WiFi mesh?

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    BirdflierAuthor
    Contributor I
    Dec 6, 2021 5:53 PM UTC

    No, all the system is driven from the mother node of the mesh - ethernet connection to the router

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    ratty
    Dec 6, 2021 5:59 PM UTC

    And what is the make/model of mesh?

    How does the Sonos system connect? Are any Sonos devices wired? WiFi, and which band? (The Move obviously needs WiFi.)

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