Components & Architectural

My sonos apps on all (5) of my phones has stopped working since the September update to Sonos in 2021.    It does, however, work on the PC and on an older, unsupported version of android on an old tablet. I have contacted support (5) times and they escalate to tier two, and that is where the support ends.  They promise they will call or email me but… well, its almost Thanksgiving. Oddly, the widget to control a single speaker will work from the phones to fast forward and pause and unpause music, but that is it.After looking at the last 60 scathing reviews of the app I can see I am not alone despite what technical support has been telling me. So, what gives, is Sonos just done as a company, are they actively working on correcting this and I can keep my system or do I just need to abandon it and move on?  Please advise.FYI, I have taken the following steps before its recommended: factory reset all speakers uninstall/reinstall the app everything is updated hardwiring speakers running a si

This week my Beam would not connect to my Asus RT-AX88U router.I have previously tried the enable then disable Airtime Fairness trick on both 2,4 GHz and 5 GHz, but my Beam would still not connect to my router. Search this forum and you will see instructions for this step.What did help was changing the following option under Wirless → Professional, under 2,4 GHz radio. My Modulation Scheme was set to “Up to MCS 11 (NitroQAM/1024-QAM)”, I selected instead “Up to MCS 9 (TurboQAM/256-QAM)”.Power cycled all my Sonos gear (Beam, Sub and 2 x One), and they connected back to the router and rejoined my surround setup.

I have a Sonos One that works fine if I have it in the main room of the house. When I move it to a different room, however, it doesn’t show up as an available device in the Sonos app. Could it have something to do with my wifi setup? I have a Netgear Orbi system with 3 Orbi satellites. The main Orbi router is in the living room next to the stereo system. The Sonos One works fine in that room, but when I take it to a back bedroom (close to one of the Orbi satellites) and plug it in, the device doesn’t show up in the Sonos app. It seems to only work if it connects to the main router and not to one of the satellites.I also have a Sonos Connect, which is connected to the stereo in the living room. It shows up in the Sonos app from any room in the house. 

Diagnostic number 479729184.Hello, for a while now my Sonos sound bar has been cutting out in the middle of songs (played from all different platforms including Sonos radio, pandora, and YouTube music). It never happens when watching TV. I thought it had to do with our internet being slow and the music buffering, but today I was listening to music through the sound bar and another speaker in a different room. The sound bar would cut out while the other room continued playing. When it cuts out, it lasts anywhere from 2 seconds to 20 seconds. Today it has been doing it worse than I’ve ever heard it. I submitted the above diagnostic while it was happening. Can anyone explain why this is happening and how to fix it? Thanks! 

I owned 2 Sonos One speakers for a while. I grouped them and had both play music each day in separate rooms. No issues at all. I just purchased 2 more Sonos One speakers, set them up on my wi-fi and grouped them with the pre-existing speakers. Now when I play music, only 1 speaker plays at a time. At the top of the App it says playing on “Kitchen + 3” or similar. And whatever speaker is currently listed before the “+ 3” is the only one that plays. So if it says “Bathroom + 3” then its only playing in Bathroom. I only play Sonos Radio if it is helpful. Any assistance would be appreciated!

Hi,I have a PC connected to the home network through the ethernet. I have a Sonos speaker connected to the same network through a wi-fi connection. The speaker is visible on the network when accessed from mobile devices or a PC on wi-fi but my main desktop PC cannot find the Sonos system/speaker using desktop controller or apps like Spotify.Please help!

I recently replaced my home router with a Asus RT AX88U router. After setting up my router using the same wifi name and password, I started my Sonos app. All my speakers were recognized and connected. The only component that would not reconnect was the Sonos boost. I tried a factory reset and the boost went through its startup, led flashing white / orange, then changed to a slow flashing green. The boost will on connect and I am at a loss. Thanks in advance for any help. Andrew

We have a Sonos playbar, sub and two play:1 as surrounds and regularly when watching movies, TV or playing music using multiple streaming services the audio cuts out. Our playbar is wired directly into our router, sub and satellites are wireless. I have already submitted diagnostics, confirmation number 1209416957

Frustrated with new Sonos Move.  Last week, I installed my Move. It sounded like a small handheld transistor radio.  No base at all.  Called support, went thru the motions and could not resolve issue so they sent me a new one. Arrived next day, so pretty darn good on Sonos getting my replacement to me quickly. Setup the new one up, tested a few songs and it sounded/worked great. About 5-6 hours later, went to use it and it would not respond to me, touching mic or other buttons, no effect.  Tried to power off and it would not power off. Held thew power button in about 30 seconds and it finally powered off. After powering back on status light only flashed white.  Tried a factory reset, but could not get the Move to connect to the app, also tried the local connection it gives you a choice to connect to, and would not work.  Tried factory reset again, no go.  Now I cannot even get the move to power off, constant slow white status light.  Seeing if anyone has any ideas before I call support

Hello. Seems that all of a sudden my 4 Sonos speakers are now out of synch. I’ve not changed anything that I'm aware of, so not sure how this happened. Any help would be great. thanks

Premises has 3 connect amp units which are not visible on the sonos s2 app.Owner wants to.add a beam.bar and 2 x sonos 1 gen 2 units.... can the new devices work on the old S1 controller app os it seems the old connect amp can not work on the new S2 app. (On android)Thanks 

Playbar + Sub work perfectly when the Playbar is connected with Ethernet. The moment I disconnect the Ethernet cable the Playbar continues to work but without the subwoofer.(When plugging Ethernet in again, the system tells me Playbar (+?) for ca. 15s and then Playbar +(Sub) and it works again)This issue started with the new update 13.4, before that the system worked perfectly fine without any internet connection.Please Help!/* And yes, I tried to: Restart the router unplug the sub and playbar changing the wifi channel from 11 to 1 resetting the app removing the sub from the system on the app and adding it again(Wifi is obviously enabled for both components and the new firmware is installed on both) */ 

My setup/samsung tv (2016) using hdmi arc to Sonos Amp with two speakers ( stereo setup only).using anything from tv with arc audio signal keeps dropping/freezing every 10-15 s for 0.5s.really annoying!no probs using airplay to streat music so its definetely ARC issue.using decent Belkin hdmi cable.My question - is there a posibility that I need high bandwich hdmi cable? thank you Tom 

Hi, my newly installed Symfonisk Bookshelf looses connection over night, every night. I always have to re-do the connection to get it in the app again. Have tried both Sonos apps (S1+S2) on ios and its the same problem.Once ive reconnected it it wont work with google home, it cannot connect to it and I cannot plays music on it through google home or google nest. Whats wrong? Thankful for any help! 

I see this has happened numerous times in the past.  TIDAL works on it’s own app, not through SONOS, just updated the app, TIDAL says it should work and is a valid service.  SONOS fails to play TIDAL….

I have a dead Five under warranty. I rang Support and they confirmed it was dead. My other Five, which formed a stereo pair is working fine. So, they took my details and said they would get back to me.It’s been a week and I’ve not heard anything from Sonos, either telephone or email.Is this usual? Do they contact you again to confirm things or is there a delay whilst they prepare a return?

In the last week or two the audio on my TV streaming APPS - Netflix, Disney+ and Amazon Prime Video has become distorted.  In the beginning the audio would return to normal after a few minutes but now it stays distorted.  I have tried rebooting modem and TV with negative results.  The audio on Live TV, Youtube, DVD player and streaming from Mac Pro via HDMI is fine.  I have been using WIFI for many years but recently found streamed music from Spotify or my Music Library would drop out so I hard wired to modem with ethernet cable from playbar which fixed that problem.  This is the only change I’ve done.  I tried going back to WIFI but still audio was distorted.The equipment I’m using are as followsLG OLED65C8PLA - 2018Sonos playbar (2015) - optical to TVSonos 2 x Play:3 (2015)Sonos Sub (2018)Really hope someone can help me solve this problem.  I’ve read many topics similar to my issue but can’t find an answer, also some of the lingo goes over my head.  Cheers Julie 

I have many Sonos speakers throughout my house and use a playbeam grouped for a radio alarm. Until the last update, it was working perfectly for that alarm (yes, have a include grouped rooms switch set toon for that alarm and all speakers are actually grouped). Since the update to the most recent firmware, the alarm will ungroup the speakers when turning on, making the radio play on the one speaker only.I have unset/set that group function, as well as deleted the alarm and configured again, to no avail. I have a second alarm set on a playbar, also with include grouped rooms switched on, and that continued to work after the update.  Anyone else with this issue?

Connect volume too low?  try using opticalI was getting very faint sound from my Sonos CONNECT into my Denon AVR-X2000 using an analog connection (Connect Analog out to Receiver CD in).    Tried adjusting the receiver’s input volume and the Connect’s output volume as suggested in some threads here but with no luck.       Likewise the digital coax didn’t work.Finally tried using the optical connection and it works great.    This works for me because I’m using the ARC connection from TV to receiver so i don’t need it for anything else.       

No longer noticing differences with speech enhancement being on or off. Prior to the recent update, it worked great, so no idea if related. Used to be super obvious when speech enhancement was on vs off.  Night mode thankfully still works.  Swapped out the sound bar with a new one and same issue. Also swapped out  Beam gen 2 is hooked up to Sony A80J do the HDMI3 eArc port with IKEA speakers in the rear.Source material comes from Apple TV 4K plugged into HDMI 4.

Hi, When I max up the volume Bass on my sonos roam feels like its from a phone speaker. Is it normal or some problem with my unit ? At mid/low volume Bass is good for speaker of this size, the problem is only at max volume.TIA

Today and yesterday have had lots of drop-outs whilst listening to music on My Library.My system components as per my signature. Music is stored on a NAS wired to the router. Basically music kept stopping and then skipping forward. Finally had enough so turned all Sonos units off and re-started the router and then the Sonos units nominally nearest first. But that hasn’t solved the problem. The diagnostic after that latest failure is 2013370740This is the matrix. The room I’m “working” in is “Study” but I also had drop-outs in the “Dining Room”. To my untrained eye it looks horrible! I did have an issue with my work computer and wireless connecting to the internet which was likely due to wireless interference. That was resolved by getting a couple of Powerline adapters. They won’t have got rid of the interference of course but it is only the last few days been having horrible drop-outsIt certainly seems more prevalent streaming my music library than TuneIn or Sonos RadioAll and any advi

Hi there. I have a pair of Sonos five’s and a beam in my front room however recently the left Sonos five speaker will just switch on and start beeping for about 20 seconds and then stop. This will then happen again later on. It’s really frustrating as it wakes me up at night as it’s quite loud. I’ve tried switching it off for a while and then back on but I still get the beeping happening. Any idea on how I can get this fixed? Thanks!    

The S1 controller app on OS X (M1 processor) hangs when I use it to initiate indexing the music library. The sonos devises connect to a Boost which indexes the music library on a NAS (both are wired to the same local network).If I use an S1 app on my phone the reindex works fine.The problem just appears to be with the latest S1 software running on OS X Monterey with an M1 processor.

Hi Tried DTS today…  PS3 to Sony receiver (Earc pass through) to my Vizio Tv…  This setup works perfect with Atmos, but with a dvd Eagles in Australia, DTS 5.1 is shown and works.  When I do the same thing with a blu ray, no sound when switching to DTS on the Blu rays menu… Just like before the DTS update.   Anyone got any similar experiences or ideas?  Let me know.