Components & Architectural

Hi, last few days my music playback from Spotify stops and skips on my Connect:Amp. Other products (Playbar, 2xPlay3/ are ok. Im on S2 thats been working great until now. Tried to reset Connect following the instructions but with no luck...The system is able to recognize the device even after an attempt to reset it, so Im not able to set it as a new device…Any help would be welcomethanksj. 

I have a Play5 and have successfully linked it to iTunes on my windows 10 pc. More often than not the sonos app complains that it can't find the server. This is usually fixed by either rebooting my pc or the router but it happens a lot and is spoiling the enjoyment for me. Anyone else come across this problem?

I seem to have a rogue track on one room setup ( Beam plus 2 Play1’s). Not on the queue playlist but just appears and unable to stop/delete or play any other track … really weird - anyone got ideas or solutions

Hi I have a mixed S1 + S2 system comprising two Play:5 (1st gen), one Play:1 (1st gen) and one Sonos One. I am running the S1 app. Last night a guest connected to the system and I think she was using the S2 app and may have tried to run an upgrade which failed. Not sure of this. Anyway - now only the two Play:5s work, while the  Play:1 and Sonos One both display as “Not compatible”, and according to the help pages, I need to remove these from my system now, and reconfigure them from scratch. I am trying to do this, but in the S1 app the product removal tool is not an available option to me. What to do?Best regards Marius

A new issue has arisen in recent months: the radio blips, sometimes several times and hour.  It goes silent and then after a few seconds it comes back.  I followed all these suggestions to no affect: https://support.sonos.com/s/article/305?language=en_US  First I thought it was my 6 year old Connect being, well, just old, but the same issue is happening on 2 brand new Ones.

HiMy Alexa is still not working properly. It will turn the TV on and off etc but on asking to play any music source  it responds that it is doing so without any sound. If I ask it to play a specific playlist, skip, rewind, pause etc it just turns the volume up. This is on all my voice controlled Sonos products and seems to have started with the latest issue of IOS. I have submitted another diagnostic report no. 511485704 for you after asking it to play Spotify and Amazon. I am disabled and invested a heck of a lot to have voice controlled systems to let me cope and thus I find this totally unacceptable I’m afraid. 

Hi, new to the forum and I’ve seen several iterations to this question.  Bottom line though is that my 4 different Sonos speakers are encountering the same problem.  I get songs that skip, and then just don’t play and I get the message: Unable to play “x” connection to Apple music lost.  What is frustrating is that I’ve spent 4 hours this week on the phone with Sonos support (the phone support is awful) and after 2+ hours last night and one disconnect from Sonos on the call, the guy told me to call my internet provider and have my router changed to “bridge mode.”  When I called my internet provider today, they told me that bridge mode is an outdated old term and take the issue up with Apple.  Folks, I made the plunge and invested big $ into my sonos system and it is now useless to me.  This problem seems to be an old one, and I recognize that there are various iterations of solving that you might need to go down, but it is frustrating not to get any answers from Sonos.  I’ve run multip

To whom may concernCan someone help me?? I have a sonos five. I have an accident and it seems a woofer driver got damage? Can somebody tell me where can i buy a woofer driver to replace the one got damage?Thanks a lotSincerely Daniel

So I’ve had this speaker for over a year and recently it has started to disconnect from my WiFi randomly. It will just stop playing the song and when I try to get it work through Alexa it says it’s having a problem understanding. When I go into the app it says that it cannot cone t with the speaker because the speaker isn’t connected to the WiFi. Everything else in my house (tv, computer, phone, tablet) is all still connected so it’s not an internet issue. It won’t work again until I have unplugged the speaker and plugged it back in. It is doing this daily at this point. Does anyone know how to fix this? 

I just moved into a new house and received the newer Xfinity XB7 Router. I am having issues setting up my Sonos network. I have my Gen2 Play 5 wired directly to the router and the Sonos rep said they can not see the device in the cloud.    Has anyone had same type of issues with XB7 Router?

Hello,    Ive recently bought the new iPhone SE and wanted to use the true play feature on my paired play 5s but I instantly get a network problem even though I’m connected to the same WiFi network as the speakers. I thought I’d try it on my iPad instead and it works perfectly fine, speakers tuned! I’ve triple checked all my settings, phone is updated, app is updated, WiFi network is correct. Has anyone else experienced this issue with the new iPhone SE or maybe even the iPhone 8 (as it’s pretty much the same phone). Everything else works on my iPhone SE: playing music, creating stereo pairs etc etc.

Hi guys,I haven’t got an email to contact support about this, it does not give me any option or to chat to an agent.I purchased my Sonos One (Gen 2) Only 6 months ago, the sound is distorted it was working perfectly up until recently completely distorted. The unit is unusable. I’ve attempted to restart it, tried every setting, all the troubleshooting tips and help I’ve been through have not made it any better. I was hoping someone could help me, or I could speak with a member of staff or email them, as I believe I’m still within my warranty rights. Can anyone assist? Thank you

I have just connected my Zone Player back into my system after moving house 2 years ago. It says it needs an update but unable to connect to update centre. Error 1101 Is it now redundant or can I get an old update to fix it? All other players and amp working fine. 

Can someone tell me how to stop the crackle/ static noise on my sound bar hooked up optically in front of LG C7P? Seems like a lot of people having this problem and theres no fix. diagnostic #8262397 .

Hello, I’ve problems with Spotify playlist on the alarm. It does not start. I’ve a premium account, so i pay for Spotify with a family account.Streaming is no problem from devices. I’ve made several diagnostics and contacted Sonos (in the Netherlands).I’ve no issues regarding no network connection or whatever. Radio does work. Spotify does not work on a alarm, always the chime sound instead of Spotify playlist. Tried on Play3, AMP so no device related problem.Situation: Everything is S2 upgraded.on bottom floor: cable connected Boost (prime router, ASUS imesh network), Arc, 2xOne SL, Sub (gen3) second floor: two separate Play3 third floor: cable connected Play One on cabled imesh ASUS network, Play3, AMPI’ve no problems with Wifi, no problems with Sonos. The’ve checked the network and everything was within “safe” connection zone (all green). Can someone please tell me why doe the Spotify account not start in the morning? It had been working fine before. The problems started round june/

So I was listening to music in both rooms then all of a sudden it stoped connecting to the sonos 1 through wifi and I can’t get it too connect. I done a diagnostic ( 65327139). I’ve reset it disconnected and reconnected with the Ethernet cable etc and nothing works 

My S2 app suddenly will not connect to the speakers but I can still play music through Alexa. 

I am on a pure S2 system, using the S2 app. A bridge is no longer shown as a system component when I am looking at the system in the app.Yet, when I go to the website, a bridge is still shown as registered with my account. I can checkmark it, and it is even eligible for an upgrade. I do no longer have the physical device, though.How can I remove the bridge from the website?---Website sonos.com → https://www.sonos.com/myaccount/system/households/devices/About your systemYou have 1 products in your system that are not compatible with the new app, Sonos S2. Learn about your options below.…BridgeRegistration: 1/25/2014 

I had a Sonos system made up of 9 connect amps in a central rack powering ceiling speakers in different rooms. 3 of those rooms also have subwoofers. Everything worked flawlessly for 5 years and then I stupidly made the decision to upgrade 4 of those Connect Amps to the new Amp…… 3 of those “Amp upgrades” were in rooms which has a subwoofer. Unfortunately now 2 of the subwoofers no longer work as no sound comes out of them. They show up on my system but when I play something there is no sound and the room status in the Settings>System menu switches from showing Living Room (+Sub) to Living Room (+?).  I have been on the phone to Sonos Support for nearly an hour. In a nutshell the subwoofers no longer work as they are too far away from the Amps in the rack. The new Sonos Amp only operates at 5Ghz frequency and hence its range to connect to the subwoofer is much more limited than the old Connect Amp that operated at 2.4Ghz. The Sonos support professional was pleasant enough but the on

Hi,   I am having huge issues connecting with my iOS Sonos Controller to my Sonos Play1 speakers after recently installing a new Ubiquiti Unifi Access Point. I have spent days not trying to get the Sonos Play1 speakers to connect.   I have attempted the following. Changed RSTP to STP for the UAP port Enable Multicast Enhancement (Disabled and Enabled No difference) Combine Name/SSID (Disabled and Enabled No difference) Enable Multicast and Broadcast Filtering (Excluded MAC address for Sonos Play1 devices) Enable IGMP Snooping (Enabled/Disabled No Difference) STP with Priority 4096   Despite trying all of this I have not been able to connect to the Sonos Play1 without physically attaching a cable directly to a Play1 device. I am aware that I can use the SonosNet if I hard wire a device but I want to run the devices in Standard Mode over WiFi.   Why doesn’t this work?   All clients are on the same network/vlan as the Sonos devices and I still can’t connect?   Please help...      

For the past year or so, I have been using the symphonysk to act as a bridge allowing me to “Airplay” from apple tv to my sonos connect (series 1, not airplay 2 compatible) - This has worked great, until recently. I don’t know if it was the latest apple tv update or latest Sonos update, but now the symphonysk does not show up as an audio output option on the apple tv. What to do? I tried resetting the apple tv to its factory settings, but still no luck, so I’m guessing it’s on the sonos side. Any help would be appreciated

This app has worked fine but now it won’t connect to wifi. All other devices in the house are working fine. I've already tried rebooting the modem and router. my diagnostics number is 1907488341.  Thank you for your help!

Hi all, help please! I have a Play Bar, Sub, and 2 x Ones (Gen 2). My play bar and sub are connected to my Samsung QLED. My ones were connected via wifi. Happy days. I could also use Amazon Music and Alexa with it.  Now, I have a new router; a 3 Broadband Router (Huawie)  much faster than Sky. A breeze I thought to reconnect everything as it was. Well, it hasn’t gone according to plan! Only the play bar is working (I suspect only because it’s p,ugh Ed directly into the TV)  I cannot get the sub nor the ones to connect to the new router even with the Ethernet cable. Clearly I’m doing something wrong but I’ve followed the advice to the letter and still nothing. Any advice please?

This issue has happened many times before until it randomly goes away but I’ve never been able to fix it. Streaming the song from my phone’s storage.

Howdy all, signed up for the new Sonos HD radio and ever since all of the stations cut in an out. The speakers can’t seem to keep a connection. There’s also an error that says the song is not in coded properly once in a while. This only happens with Sonos HD radio. Pandora iTunes and Spotify etc. are all fine. Any tips or tricks that I’m on aware of to make the speakers work better with HD radio? I tested the bandwidth on the wireless that the speakers are connected to and it gets a good 250 Mb.