Sonos not connecting all of a sudden

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So I was listening to music in both rooms then all of a sudden it stoped connecting to the sonos 1 through wifi and I can’t get it too connect. I done a diagnostic ( 65327139). I’ve reset it disconnected and reconnected with the Ethernet cable etc and nothing works

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AirgetlamAnswer

While you wait for a Sonos employee to look at that diagnostic, you might try a simple network refresh by unplugging all your Sonos devices from power, then rebooting your router. Once the router comes back up, plug back in the Sonos devices.

Bruce

AirgetlamAnswer

While you wait for a Sonos employee to look at that diagnostic, you might try a simple network refresh by unplugging all your Sonos devices from power, then rebooting your router. Once the router comes back up, plug back in the Sonos devices.

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Bruce

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