Components & Architectural

Hi, I posted this a year ago, and was asked to submit diagnostics: “I have 4 play:1 speakers set up as two stereo pairs in different rooms. One of the units has started putting out a 1-2 second buzzing or whirring noise while not in use. I am having a quiet afternoon watching cricket and football and have heard the noise 4 times. Unplugging and restarting makes no difference.” However, the noise went away so I did not submit. Today I have been sat next to the speaker and heard it maybe a dozen times while no part of my sonos system is actually in use. It is the LH speaker of a stereo pair connected to a Beam. Can I submit a diagnostic? thanks, Alan

For about a month now none of us in the house have been able to connect to our Play:3. Followed the advice about rebooting router, deleting and reinstalling the App, but nothing works. Have tried to connect and play via Android, IOS and OS, but no luck.  Unhappy and unimpressed, so anyone able to help will be a star. 

Hi all, I installed my new Sonos One and One SL in the app (S2). But the app shows just one at the time (at products), so I can’t pair them. In Spotify I can choose one or the other as a device, but I can’t play them at the same time.If I disconnect one of the two and (re-)install the other, then that one will show up. But the other doesn’t appear anymore.Things I’ve tried so far (multiple times):Reinstall both speakers (short + long reset) Restart modem Reinstall the app Log out/inHopefully there’s someone who can help me, cause this is very frustrating.

Hi,All of the sudden my system doesn’t work without being connected by eithernet cable. I have gone thru the process of adding my wifi network again and then the system says I can disconnect the ethernet cable from the product but when I do the system disappears / disconnects from my iPhone app and says “unable to connect to Sonos” . when I reconnect the ethernet cable the system comes back. everything has been working fine for years. All products are OS S2 - any suggestions please? Thanks. Trev

We have 6 Sonos speakers: Three Play: Ones and three Sonos Ones. Using S2 app.  3 of the speakers work. 3 say they need to be updated but we get stuck in error 30. We have tried:deleting and reinstalling the appturning them off and onrebooting the routerplugging them directly into the routerFactory resetting them all We spoke with Sonos support for an hour today and got nowhere because they kept telling us to repeat the steps we’ve already done.  We feel like we are stuck with really expensive doorstops.  Please help before I throw them all away. I would return them to Costco, but the only 3 that work came from there.    

Hi!My parents have a Sonos home theater system and have lost access to their account. The Sonos account was linked to a company email address but my dad retired in May and lost access to the email account. They also forgot their password to the Sonos account but because of the email change they have no way to recover the password. Now there is an issue with a speaker that requires a reset but they can’t access the rest of the speakers through the app which are on the old account. Is there a way to merge the account with the old or will we need to reset all speakers and add them to the new account?Thanks!

Hi, since a number of months, I’m experiencing intermittent connection problems with my Sonos system. We are primarily using TuneIn radio to stream music.Some time ago, I already added a Sonos Boost in an attempt to resolve the issue, but this did not resolve the issue.I already ran a diagnostics report (see below). I would appreciate some help on this matter.Submit support diagnostics Your diagnostic information was sent. Your confirmation number is: 845083004.Best regards,Yves

I brought sonos 5 in US and moved to India few years back. My Sonos 5 is not working now a days and getting buzz sound. Is there any way I can get it service in India? I called Indian customer support, however, got automatic voice message that service center is not functional Can anyone help me to fix my Sonos?

hi,My amp sync with the tv is lost since last week and they won’t sync anymore. since I bought the amp 6 months ago, it had no problem synching with the tv via hdmi arc.I just hooked hdmi cable from the tv arc exit to the hdmi port on the amp and bam, it worked.not anymore :(since it stopped playing tv audio last week, I tried a few simple actions to fix it and bring the amp to play the tv sound back again,a. I tried to use a different hdmi cableb. I reset the amp and hooked it back to my system.c. I  connected an apple tv  to the arc/hdmi-2 input on my tv , just to make sure that the hdmi connector on the tv is ok and operational , and it did work fine  (the arc port on the tv works both as an arc channel and as an output hdmi channel)help needed :)

I have a family room with a Playbar, 2 Sonos One’s and a sub. My other room can be found on the app, but my collection in the family room disappeared. The playbar receives sound from the tv. All have been rebooted and show a white light, but still no link to app.Please help! Thanks.

Hi all, So sorry for the repeat question but as I have another problem as well I thought it might be best to ask it separately. Basically, I do get the bandwidth insufficient error but also when I don't get that if I connect more than 2 play:1 speakers to a sonos boost it again goes off. Basically 2 boosts are connected with wire to the sonos system and then each of the boosters are supposed to support 3 speakers on each floor separately.  My diagnosis number is 799501210.  Any suggestions are very much appreciated. 

HiI’ve submitted diagnostics  (2030254196) can you advise what the issue is.Thanks,Paul.

My Sonos 5 still plays radio OK. But when I select a music track or an album from my PC, Sonos now just plays the first few seconds of a track, pauses for a few seconds, then plays a few seconds of the next track. And on and on….  All was ok until a few days ago!Can anyone help?

I have the 1st gen systems, just upgraded to the Boost hoping that would resolve the static coming from the playbar. When playing music there is static for the first 7 seconds then music continues like normal. This issue is not happening on play 5. I’ve disconnected playbar’s power for 30 seconds. I’ve reset my app. None of that has helped. 

Hello, Sonos has started to fail to connect to my Plex acciunt (which is working fine elsewhere). I submitted diagnostics, ref. 867363966. Many thanks,Ben

Hi there. I have the "Spotify songs repeating issue" on my Sonos 5. We have rebooted but it persists.Software is up to date.How do I get the magic patch? Thx

Hi, my Move fails to connect to my existing system, my system is quite old & still uses a bridge but still works ok generally. The setup routine finds my Move but hangs when the “accessory setup” button appears. Nothing further happens when this is pressed. 

My audio guy put in a brand new Playbar connected to a Sony TV in March.  for 8 months now they have been making changes to the sonos (Hard wired) settings, settings in the TV, and the network itself.  The latest being they turned off the TV Autoplay.  But the problem keeps happening.  They have tried Apple Music, Amazon Music and Sonos radio.  It can play for hours and then all of a sudden skip three or four times.  Sometimes it skips 10-15 minutes in.  In other words it’s random.  It’s connected to the TV via fiber.  The TV Audio output doesn’t seem to have the same issue.  Also, if we unplug the fiber, it seems to not happen.  I say it seems because I don’t trust Sonos.  The audio guy even tried a second Sonos and the same issue happens.  They think the TV “sends a signal” every so often that tries to take over the playbar audio.  However, even turning off TV Autoplay the issue continues.   

I own a Playbase, Soundbar, Sonos One, three Play:1, two Connects and I live in a 1,500 SF house with an Eero mesh network. I struggle all the time to have them work. I spent two hours yesterday had them all connected and then unplugged a Play:1 to move it; plugged it back in a three speakers dropped. This morning I only have two showing up again. I go through the “Find as missing product” and push the Play + Plus and it’ll flash orange until the “Searching for Product” finishes and then the blinking orange goes Solid white and the prompt is asking for Flashing Orange. I try connecting The speaker I work mainly through my phone for setups. I hook a speaker straight to the router and it won’t notice it (them). I try Altenrnative Set Ups as directed, nothing. I try the set up a Sonos WiFi when prompted to do so and it doesn’t appear in my Networks. I try a complete reset not the speakers and it’ll see the speaker but won’t allow it to set up; says it can’t connect. I’m so frustrated; I’v

After moving my TV I now connect from Sonos AMP to a 2019 Samsung The Frame via a fibre optic hybrid HDMI 2.0 18GBS cable. I cannot get any sound via the AMP (which is also connected to a Sonos Sub and 2 x Play:1s). Stuck with the TV’s speakers, which is a downer. Speakers all work for music.The Sonos happily sets up the speakers via HDMI ARC, you get the success tone through the speakers every time. But the TV (while set to output via the Sonos) is silent. Every 3rd or 4th time you do the Sonos TV setup, you get TV sound through the speakers for 3 or 4 seconds…. until you get the success tone, after which it is back to silence! Any suggestions please? I’ve restarted and replugged all this 100 times now and am tearing my hair out.

Can connect be used with Sonos S2?

Hi,I have several wired access points and one WiFi SSID throughout the house. The only difference between the access points is the WiFi channel which is different to avoid overlaps. The network is a gigabit and I have no problems with any other device connected to it.I have two Sonos-One in the living room connecting to the WiFi on access point 1 and an Amp in the Bar area connecting to the WiFi on access point 2.When I open the Sonos App from anywhere in the house, it connects without problems. After connecting, if I move with my iPhone to a different area of the house, its WiFi connects to a different access point (1 or 2 or 3 all wired), in those situations I battle for a while to connect to the Sonos devices. Basically I cannot see any of them for few minutes, then out of the blue the phone finally connects to the Sonos even from that area of the house.Router:GT-AX11000Access points: Tp-Link Re450 Access point mode Is there any solution for this problem?Thank you for supporting.

Hello,I just recently added a Sonos Beam to my two Play:1 setup, and put them into Surround mode. I have a small apartment in a very urban area. I’m experiencing cut out on my two surrounds. Router location makes it difficult to wire the Beam in; but my right Play:1 is connected to the router by Ethernet. Wireless is on for all devices.  I’ve reset all of my products and set them up from scratch again, but the issue persists.  Any ideas, besides buying a long cat6 cable?Diagnostic # 2107913978

I purchased two Sonos Moves within the past year.  One is currently displaying a flashing red light.  The Sonos Move is still playing.  I can’t tell if there is a major problem.  I’m currently using Apple Play through my iPhone without issue.  I’m able to pause and play songs, skip songs from my iPhone.  I can pause and increase the volume from the Move device.I put the Move on the charger and the red light went away.  The battery did not show as being low through Sonos.

Updates have been frustrating since I bought my initial Sonos products 3 years ago.  It’s time to update again and I cannot get it to work over several tries. Set up:Android running newest version of the app (S2)Bedroom - 1 One (wifi)Living Room - 1 sub, 1 Playbar, 2 Ones as surround l+r (wifi)Backyard - 1 Amp (wired) Only the Living Room products show as requiring an update.  Update fails every time with code 30.  I tried doing one device only (sub), but saw the surround ones blinking white/orange during the process. I found some help here stating to change the wifi channel for the Sonos products and then the upgrade should work.  Guess what - can’t change the channel until the update has been completed - Catch 22. What else can I try?Support Diagnostics confirmation: 1646504668