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Egan
Contributor II
November 26, 2020
Answered

Cannot update; constant error 30

  • November 26, 2020
  • 15 replies
  • 1876 views

Updates have been frustrating since I bought my initial Sonos products 3 years ago.  It’s time to update again and I cannot get it to work over several tries.

 

Set up:

Android running newest version of the app (S2)

Bedroom - 1 One (wifi)

Living Room - 1 sub, 1 Playbar, 2 Ones as surround l+r (wifi)

Backyard - 1 Amp (wired)

 

Only the Living Room products show as requiring an update.  Update fails every time with code 30.  I tried doing one device only (sub), but saw the surround ones blinking white/orange during the process. 

I found some help here stating to change the wifi channel for the Sonos products and then the upgrade should work.  Guess what - can’t change the channel until the update has been completed - Catch 22.

 

What else can I try?

Support Diagnostics confirmation: 1646504668

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Best answer by John B

I think this is going to be fine. Power up the single One speaker and I think it will tell you your system is still up to date.  

Then try powering up the Playbar and check for updates. I think it will probably give error 30 again. If so  factory reset the Playbar and then add it to your system as a new speaker. Update and it should be OK.

To reset

https://support.sonos.com/s/article/1096?language=en_US

 

15 replies

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John B
November 27, 2020

So at the moment, everything but the surrounds is up to date and working?

I would try just powering off the router and factory resetting again the speaker that will be RS. Power the router fully on. Wire tihe reset RS One speaker temporarily and add as a new product to your system - as a standalone speaker not as a surround.  Please post back with outcome.

If that fails I think I am out of ideas....  We will have made some progress but not fully resolved it. 

EganAuthor
Contributor II
November 27, 2020

Ok, reset what was RS One again while hooked up via Ethernet cable.  It added fine and said no update was needed.  It’s at 12.2.1 (build 61183170) so one of the previous updates must have taken despite the error codes.

 

Factory reset what was LS One while connected via Ethernet.  Added it back and it ran the update just fine.

 

I re-added them as surrounds and everything appears fine now.  I am concerned this will all happen again the next time an update is required (which seems like every time I open the app).  I’ve turned off automatic updates in the hope it will help because when an update is required I lose all control over my system - I can’t play to multiple rooms.  Any idea if what we did was a one-time thing or will be needed every time?

 

Thanks for the help!

John B
November 27, 2020

I'm not sure what caused this to be honest. You had different speakers on different versions but Sonos would normally cope with that. 

To get full control over updates you need to turn off automatic updates on your app store. Once the app has updated Sonos will insist on the system being brought into line.

EganAuthor
Contributor II
November 27, 2020

Got it!  Thanks again!

John B
November 27, 2020

You should also research how to reserve IP addresses in your router, and reserve them for all your Sonos devices. 

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