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Egan
Contributor II
November 26, 2020
Answered

Cannot update; constant error 30

  • November 26, 2020
  • 15 replies
  • 1876 views

Updates have been frustrating since I bought my initial Sonos products 3 years ago.  It’s time to update again and I cannot get it to work over several tries.

 

Set up:

Android running newest version of the app (S2)

Bedroom - 1 One (wifi)

Living Room - 1 sub, 1 Playbar, 2 Ones as surround l+r (wifi)

Backyard - 1 Amp (wired)

 

Only the Living Room products show as requiring an update.  Update fails every time with code 30.  I tried doing one device only (sub), but saw the surround ones blinking white/orange during the process. 

I found some help here stating to change the wifi channel for the Sonos products and then the upgrade should work.  Guess what - can’t change the channel until the update has been completed - Catch 22.

 

What else can I try?

Support Diagnostics confirmation: 1646504668

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Best answer by John B

I think this is going to be fine. Power up the single One speaker and I think it will tell you your system is still up to date.  

Then try powering up the Playbar and check for updates. I think it will probably give error 30 again. If so  factory reset the Playbar and then add it to your system as a new speaker. Update and it should be OK.

To reset

https://support.sonos.com/s/article/1096?language=en_US

 

15 replies

John B
November 26, 2020

In Settings, System, About My System, what version(s) does it say your speakers are on?  And the controller?

EganAuthor
Contributor II
November 27, 2020

App = Version = 12.2.1 (build 61183060), S2

Amp = Version = 12.2.1 (build 61183170), HW version = 1.24.1.12-1.2

Bedroom One = Version = 12.2 (build 61182310), HW version = 1.21.1.8-1.2

Living Room Playbar = Version = 12.1 (build 60381140), HW version = 1.9.1.10-1.2

Living Room RS One = Version = 12.1 (build 60381140), HW version = 1.21.1.8-1.2

Living Room Sub = Version = 12.1 (build 60381140), HW Version = 1.8.2.5-1.2

Living Room LS One = Version = 12.1 (build 60381140), HW version = 1.21.1.8-1.2

 

Since I couldn’t change the Sonos wifi channel, I changed my Orbi router from auto to channel 11, which made no difference, and then to channel 1 which also made no difference - update continues to fail with code 30.

John B
November 27, 2020

Would you try the following please? Power off all your Sonos devices except the wired Amp. Uninstall the app on your mobile device, then download it afresh and choose to connect to existing system. If it doesn't prompt you to do a system update, go into System, System Updates and check for updates.

Please post back as to whether that updates OK or not and we can go from there.

EganAuthor
Contributor II
November 27, 2020

Powered off all Sonos except Amp

Deleted Sonos S2 App from my phone

Powered all Sonos back up

Installed Sonos S2 App

Joined existing system

Went to Settings, saw 4 updates needed (all living room components)

Started update process

Update failed as previously with Error 30

John B
November 27, 2020

Sorry but where did I say power the other Sonos back up?

Please go through all the steps again, exactly as stated, with nothing added, then post back. 

EganAuthor
Contributor II
November 27, 2020

Ok,

 

Powered off all but amp

Deleted app from my phone

Installed fresh app

Joined existing system - The only thing in the system now is the Backyard>Amp

Settings>System>System Updates>Check for updates

Result = No Update Required, Your Sonos System is up to date

John B
November 27, 2020

That's OK. What version do you have now in About My System,? (For Amp and controller)

Please leave other speakers still powered off

EganAuthor
Contributor II
November 27, 2020

Controller = Version 12.2.1 (Build 61183060), S2

Amp = Version 12.2.1 (Build 61183170), HW Version 1.24.1.12-1.2

John BAnswer
November 27, 2020

I think this is going to be fine. Power up the single One speaker and I think it will tell you your system is still up to date.  

Then try powering up the Playbar and check for updates. I think it will probably give error 30 again. If so  factory reset the Playbar and then add it to your system as a new speaker. Update and it should be OK.

To reset

https://support.sonos.com/s/article/1096?language=en_US

 

EganAuthor
Contributor II
November 27, 2020

Powered up Bedroom One

Updated manually, worked as expected (Version 12.2.1 Build 61183170 - same as Amp)

Powered up Living Room Playbar

Updated manually, worked as expected (Version 12.2.1 Build 61183170)

Powered up Living Room Sub

Updated manually, worked as expected (Version 12.2.1 Build 61183170)

Powered up Living Room RS One

Several 1101 errors, then once it found the update I got error 30 repeatedly

Performed factory reset on RS One, but when re-adding as a new product (+Add Product), the system checks to see if the One is up to date and then throws error code 800 repeatedly.  I then tried to add it from the main settings screen where it shows up in a big picture at the top.  This requires an update and then fails with error code 30.

 

I am stuck here now.  Nothing was done with the LS One but I expect it will fail like RS One.

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