Components & Architectural

Hi,I really hope someone can help. I feel like I have searched and searched but still not found the answer to my problem.I have a Sage router, but use Google Mesh WiFi at home. I can connect my Sonos One (2x) directly to my Sage router’s WiFi (which is not used) but I cannot connect it to my Google Mesh WiFi. I have tried deactivating the WiFi on my Sage router, as I read this could work. No luck. I have tried connecting Sonos and Google Mesh by ethernet. No luck. I have done a bunch of factory resets. Nothing.My xiaomi roborock can use Google Mesh just fine. Why can’t Sonos?Any ideas?

Hi,I’ve just bought a new Sonos Beam and it’s having trouble playing music from my Spotify account. I’m getting error messages including “The connection to Spotify was lost” from the Sonos app, while the Spotify app struggles to connect to my Sonos speaker when I try to change the playback device to the speaker. Sometimes it works and then quickly disconnects, other times it struggles to connect in the first place.  I’m using the Beam over WiFi because an Ethernet connection isn’t practical. I have it connected to a Netgear Orbi mesh WiFi router which itself is hardwired to a DrayTek Vigor130 modem.  Alternative music services like TuneIn seem to work flawlessly.  Any idea what the problem is here?

Hello,I have two Play:1 that don’t want to play anymore since this morning. Until then they worked fine. One is in the kitchen, the other one in a bedroom.I made a Diagnostic #567346148.Thanks,Francis 

We bought our system when Sonos first came out so everything is first generation. We purchased the Bridge, Soundbar, and the Sub.The bridge stopped working long ago but the system still played and we could play music through it. We just recently changed our modem and internet plan and we cannot get it to work at all now. Everything says to plug our speakers into the modem by Ethernet but there is not a Jack in either one to support this.I would like to be able to still use this system. Please help.

Having an ongoing issue that is not allowing me to use any services on app. The app indicates that speakers need to be Linked to Account - See Error messages attached. Need help addressing. Do not want to do factory reset unless advised. After clicking to see 4 issues I am prompted to “Link Products” including (2) play1 sound bar & sub. After attempt, receive another error message indicating “Set Up Problems”.Connection & time settings are fine. Audio playback is perfect. I have no access to app functions. This sometimes includes options such as TruPlay. This issue occurred after moving into new home.   

I have changed my wifi router. With that I have also installed a deco wifi mesh system. Initially I set my existing Play 1 device back up connected to the new router and worked fine. I was having some interference issues though on other devices so was advised to turn off the wifi coming directly from my router and to rely solely on the deco mesh system for wifi. When I did this however I found it impossible to link the Play 1 back up with the 2.4 ghz wifi from the deco system. Can you tell me if it is possible to connect the play 1 to deco wifi or will it only work with the wifi directly from my router?

I have an issue I have Sonos playbar with 2 ones and an amp, when I open the s1 app it says it cannot connect, then if I unplug my sky Q box it all works fine instantly, plug my sky box back in and s1 app doesn’t work again, called out sky they looked at my network and said it’s my Sonos system but I got a feeling he’s talking rubbish but can anyone help

I have an Asus 4G-AC53U router but after factory reset I cannot create a SONOS net by wiring my Play 1, whiched has worked earlier. I cannot either add a new SONOS boost. Both units start up and is showing on router interface client list with IP adress. The speaker even continue to play music. The Play 1 works fine close to router over WiFi but the Boost cannot be added at all. 

I have had my move for over six months and today for the first time attempted to use it while out of its cradle. I was shocked to find it at zero percent. Hours later, and with the app showing it is charging but still at 0%, I also noted the flashing red lights. I have sent in diagnostics and read all the other topics related to this. It is a weekend evening so I won’t be able to call until daytime tomorrow. What to do?  Diagnostic confirmation number is 1770445785

I am running SonosNet and has a Boost hardwired to my router. To my understanding, the Boost creates a mesh network (together with all the speakers - I have speakers in 4 rooms).In the most remote room, the connection is poor with some dropouts. Would yet another Boost half way between the remote room and the existing Boost help?The new Boost cannot be hardwired.

I have a wired Sonos S1 system.  Four of the speakers are controlled through home theatre components.  My Sonos network audio receiver stopped working and the green and amber lights in the back of the box are constantly flashing.  I unplug and it from the wall and back of the box and press the mute button and plug it back it, but still no change.  Obviously no sound through those four speakers.  Can I get it fixed?  If I upgrade to S2, do I have to upgrade all of my amps to S2? OK, after reading some other related posts, here’s what I can offer….I changed my router a few months back...I see that I might be able to connect the audio receiver directly to the router using an ethernet cable….but there are no empty slots…..sorry, I’m a novice at this....

Often when I attempt an Alexa command in this particular room, I get a response from another speaker much farther away. Upon checking the closer speaker, I find the mic light is not lit. I can turn it back on with my finger and all is well...until the next time I find it off again.  Yes...Alexa is enabled. 

I have 8 Sonos players in my house (all Controller 2). Everything has been perfect for many months. However, things have been acting strange the last week or so. A couple of players will show in some controllers and not others. I can ask Alexa to play from that player, and it works without any interruption. The player will show up after reboot, but then drop off a few minutes later. I tried many reboots, then I did the nuclear option -- unplugged all 8 players, rebooted my router, plugged everything in one at a time. Even did a factory reset on a couple of the players that drop off the most. Same issue…I confirmed with my router (Unifi USG) that the players all have a reserved IP and their signal is > 95%. I’m using wireless all around. There is little noise in my area.Other strange on is that some controllers will show all, others will show all but one player, still others will show all but 2-3 players. All players will play fine if I ask Alexa to play, but I can’t use the controll

I have two rooms in my home set up with Playbars and surrounds wired to a Connect:Amp. For three years, no issues and we love the SONOS system. Recently, in our basement, the TV remote is only read by the Playbar when I'm within about 5-feet of the IR sensor on the Playbar. I have set up three remotes, and the issue is the same with all. I've swapped out old batteries for new without success. I've tried lights on/off with no success. I've cleaned the IR sensor without success. All connected speakers (wired and wireless surrounds, sub) work when I'm close to the sensor. At a loss. Only thing I can think to try is unplugging it (which means that will be the first suggestion that I receive no doubt!) because the outlet is difficult to access.Thanks in advance for any help.

Hi, I own a sonos beam. On my iphone app i can see an available firmware update. When i try to update i get error 49.  I have tried first rebooting the beam and then also tried doing a factory reset. However, both did not work.  My sonos 2 app is latest - no pending app update.  Please advise.  Thanks Varun

Hey folks! At home I use a Sonos device to play Spotify through. I sometimes use the Sonos app to start playback and search songs. This all worked fine, but now the right search results aren’t coming up through Spotify on the Sonos app. An example: I’m looking for Can’t Pretend by Tom Odell on my Spotify app and I get these results:  Now I’ll try the same through Sonos: and when using the artist as well: Things I’ve tried so far:- Reinstalling the Sonos app- Restarting the Sonos speaker and my phone- Using my laptop to search this track- Factory resetting the Sonos system Hopefully you guys have some other troubleshooting steps or can confirm that this issue! Thanks for taking a look,Huib 🙂

1.- I bought a sonos port but it is not visible in any of my apple devices with IOS 14.1( Iphone X) IOS 14.2 (Ipad), IOS 12.4.8 Iphone 6 So I feel to have lost my money because port has the same features than my old connect. How to solve?.2.- Also I can not play songs directly from Spotify as we did with old connect.Please help me to solve

My router has a Primary Network and a Guest Network.  My Sonos system is on the Primary Network.  Is it possible to setup Sonos to be on BOTH my Primary and my Guest network?

Hi, I have 7 speakers : 2 Play:1 standalone, 1 Play:3, 1 One and 1 Beam + Play:1 surround. The Beam is wired and all others are on WiFi. I use a router Asus Rt-ac68u on which my hard drive with local library is plugged. Everything worked fine until about a month ago. Now speakers are often randomly disconnecting during seconds or minutes and coming back all of a sudden. That does it with both local library, Spotify or if I play music from my phone. When it disconnects I can still see the speaker in the app but no sound is coming out of it. It also does it on WiFi and on the Beam which is wired to the router. I tried forgetting my sound system and reset all speaker, no help. I tried resetting the router, no help. I tried unplug the Beam wire and use wi-fi instead, no help. I tried assigning fixed IP to all speakers, it's a bit better but still happening (though a bit less often). Do you have any idea how to solve this issue ?Thank for your help.

It seems lately with the Sonos Radio, maybe when I got HD, many stations ar choppy and  go in and out.  I have fast interent speed so that's not the problem.  ALl other music services work, except Sonos radio.  Thoughts?  

Hello, I have 2 sonos 5 speakers I run it a macbook as well as a app on an Iphone having a tough time reconnecting after updating my router and changing the PW. Both apps can't find the network and there are few if any options to get past this loop. It took forever to find a way out of this after updating to S2. Hoping for options to get out of this situation, thanks

Running the latest app version (12.2.1) and iOS 14.2 on an iPhone X, Sonos app won’t connect to my 2 Sonos Ones. However my iPad running the Sonos app version 12.1.2 works perfectly fine. I’ve tried deleting the app and reinstalling from my iPhone as well as resetting the router and unplugging the Sonos devices. Still getting the “Unable to connect to Sonos” error message on my phone app and unsure how to fix it. Any help is appreciated! 

Hi, I bought some Sonos one speakers on Friday. Downloaded the app and set everything up without a problem. Now the app has frozen. I have switched everything on and off to no avail. I have uninstalled the app also. I can play music from Spotify but not via the app. Any ideas welcome. 

I am not able to play music from Tidal to Sonos. Neither from Sonos App or directly from  Tidal app to Sonos.

I have a first edition (when it was released) Sonos move and the battery life is poor and now I have a battery fault error.   I am a bit frustrated as I asked for help on Twitter and no answer when I first purchased. love the sounds. I have 5 Sonos products and I love them.  But this needs help.