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pm2662
Avid Contributor I
November 23, 2020
Question

Sonos Radio HD very choppy and drops out alot

  • November 23, 2020
  • 1 reply
  • 169 views

It seems lately with the Sonos Radio, maybe when I got HD, many stations ar choppy and  go in and out.  I have fast interent speed so that's not the problem.  ALl other music services work, except Sonos radio.  Thoughts?  

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    1 reply

    Airgetlam
    Airgetlam
    November 23, 2020

    When you say ‘fast internet speed’, are you talking about the pipe from your system to the outside world, or the speed between your speakers and your router? In most cases of ‘stuttering’, it’s the latter, not the former. Two very different things.

    I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

    There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

    When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

     

     

    Bruce
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