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memav7
Contributor I
November 22, 2020
Answered

Sonos Beam - update error- error code 49

  • November 22, 2020
  • 3 replies
  • 176 views

Hi,

 
I own a sonos beam. On my iphone app i can see an available firmware update. When i try to update i get error 49. 
 
I have tried first rebooting the beam and then also tried doing a factory reset. However, both did not work. 
 
My sonos 2 app is latest - no pending app update. 
 
Please advise. 
 
Thanks 
Varun
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Best answer by memav7

Thanks Rowena! 
 

1,2 did not work. 
 

3 worked for me.

 

Thanks,

varun

3 replies

Rowena B.
Rowena B.
Retired Sonos Staff
November 24, 2020

Hi @memav7, thank you for reaching out to us, and welcome to the Sonos community. We appreciate your detailed post describing the issue and all your effort in checking this from your end. Let me help you out with this.

First I'd like to ask questions to isolate the issue so we can create a path towards resolution.

  1. What is the light status on your Sonos Beam after the factory reset? Is it flashing green?
  2. Have you tried hard wiring your Sonos Beam to your router? What happened?
  3. Did you try to reset the Sonos app from your mobile device?
    • In the Sonos app > Settings > App Preference> Reset App

Please submit a diagnostic report from your Sonos system for us to check. Just include the confirmation number in your response so that we can look up the information. Let us know how you get on with the advice above. We'll wait for your reply.

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    memav7AuthorAnswer
    Contributor I
    November 24, 2020

    Thanks Rowena! 
     

    1,2 did not work. 
     

    3 worked for me.

     

    Thanks,

    varun

    Rowena B.
    Rowena B.
    Retired Sonos Staff
    November 25, 2020

    Hi @memav7, thank you for your response and for updating us. I’m glad that your Sonos system is working again. Please do not hesitate to reach out if you have further questions or concerns. We are always happy to help out.

    Help others find useful content by clicking the like button and selecting the best answer to your question.
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