Components & Architectural

Hi there!I logged in to my account today, to check my System specs, because I wanted to by a Roam, to add to my current setup. [2 X Play:1 and 1 X Play:3]. I saw “Upgrade” next to my System items, and assumed that this was a software upgrade. I hit “Upgrade” and did not realise that this was for something else. Now, all 3 of my devices have disappeared from my System.  So, does anyone know how to reverse this? I have no idea what I have just done, and I feel a bit pissed off and misled here by Sonos. Has anyone else had the same experience? 

Hi! How long should a Sonos Move battery last?I called the support because in a test it lasted 8 hours at an average volume of 40%.The support told me that it was little. They recommended me to carry out a new test with the Move at 100% load and volume at 50%, it lasted 6 hours.I called the support and another person attends me and he tells me that it is normal.Who has the reason, first support (8 hours is not nornal) or the second (6 hours is normal)? The contradictions of the support take my breath away! 

Good afternoon, I hope someone can help with this. I just got the Sonos Port and hooked it up to my turntable just fine. I have the INLINE connected directly to the turn table and the OUTLINE connected to the reciever. This allows me to play music from my phone to the receiver and play records through the port to my other sonos speakers. Two problems I have run into: When playing records, it streams to my sonos speakers but does not play out of my receiver to my wired speakers concurrently. Nor have I been able to switch it to run through the port and my receiver to come out of my wired speakers  When streaming my turntable to my living room, it plays out of the ARC but does not connect to my sub nor my Sonos one speakers Is there an easier way to do this that I am not seeing?

My kitchen pair of One’s in stereo are Trueplayed and modestly set on bass/treble, but one of the speakers has an audible rattle whenever anything too bassy or loud passes through it. I’ve tried turning Trueplay off but it’s the same. I would guess that this is a hardware issue. Being at least a couple of years old, is this anything Sonos are likely to help me with or am I stuck with my faulty One!? Thanks for your help.

I bought the Arc soundbar + Sub Gen 3 last week. For the first couple of days, the system connected to my Pixel 3a. For the past several days, however, I have entirely lost my ability to connect to the system. I have tried restarting the soundbar and my phone. Nothing has worked. Any suggestions on how to troubleshoot?

Hello,I have discovered a problem with indexing .m4a files. Some files weren’t searchable via Artist, Album or Title metadata in the music library and could only be found by browsing the folder structure. They would play ok though. The meta data of the files in questions was displayed correctly in mp3tag, VLC, Foobar etc…, only my Sonos system had an issue with indexing them. I was able to circumvent the problem by running an ffmpeg script, that stripped and rewrapped the metadata information. After applying this workaround, the files were also indexed correctly in Sonos. With some more research and a lot of help from the mp3tag forum (https://community.mp3tag.de/t/m4a-and-sonos-sonos-doesnt-seem-to-recognize-album-title/52450/5 ), we were able to pin down the difference to an entry in the Codec-ID.  Long story short:If the Codec ID of an .m4a file is “mp42/isom”, Sonos will not index it correctly but it can be played.But if it is “M4A/isom/iso2” Sonos will index and play it correctly.

Hey all. I have a router with wifi pretty far from my setup below.However, at my setup I have a Sonos Connect 1 that is ethernet wired connected to my router.Next (as in, 50cm) to my Sonos Connect 1, I have two Sonos Ikea Symfonisk which is wireless. I am using OS S1 and according to “About my system” everything is “WM:0”. From I understand, if a single device (my Sonos Connect 1) is ethernet wired, it will create the Sonosnet for all other (wireless) devices.If so, how come my Symfonisk speakers are repeatedly getting hiccups/stutters while playing music (from my connect)? Shouldn’t the short distance basically make the connection flawless in theory?

Hi all,Recently I’ve moved from my apartment, and tried to set my sonos system as before in my new place :1 beam + 2 one SL (used as surround, behind the couch)I had to factory reset my 3 speakers for them to work within my new home.The problem is that whenever I want to get the in the same room : Living room, it seems that my beam is duplicating the room as such « Living Room 2 ». At the end of the day I have 3 speakers which won’t get to work together because virtually they’re in different rooms…It’s pretty frustrating because no one seemed to have that problem before.Does anyone know how to fix this ?Thanks!

Hi!I have problem with my old sonos system after switching to a new router ASUS Rt-ax82u. To adress the problem i’ve bought a sonos boost.I’ve reset all devices and chose a new system in the S1 app. However the problem is that the S1 app says it cant install the boost.I guess the boost came preconf with S2 software so is there anything I can do to downgrade? I’ve tried to factory reset the boost.BRanders  

We have a Sonos system setup at home and it works fine, but I can only login to the Sonos S2 app using my husbands credentials. I have my own Sonos account (that works when logging in on the website) and I have tried to renew my password, but everytime I try to login to the app it says the account doesn’t exist or there is a login error. When I am using my husband’s login on my phone it works fine to login, but I want my own playlists and everything from my Spotify account.. any ideas why I can’t login using my own Sonos account? Or how I can solve this? Many thanks,Anneli  

Hi,we have a turntable line into our amp. We don’t listen to music that often. as usual, before we can listen to music we have to update the software but now we’ve done that the turntable sound is not coming out the system. did I miss something in the last update?!? Are we slowly obseleting my amp now?thanks. 

I’ve just purchased and connected a Port to a turntable for use primarily with a Move but also on occasion with my play bar and Sub in another room.Whenever I connect any of the devices I get a constant buzz, even when the turntable is switched off or not connected to the Port. I've tried turning the port off and reconnecting to no avail.Does anyone have any ideas?

Can any one help? I have a Sonos1 and every time I try to play my Apple Music that I have downloaded it keeps telling me to reauthorise my Apple account! I don’t want to do that. Why can’t I just play the music I’ve payed for,it used to work no problem but not now.

 I’m getting this error “Unable to play ‘BBC Radio 5 live sports extra’ - access is denied. Via TuneIn.This worked on Saturday. It doesn’t work today The better half wants to listen to the cricket). Currently I’m streaming via the BBC app to the phone via Chromecast in the back of a Play 5. Troubleshooting I’ve done. Other BBC radio stations work via TuneIn - for example BBC Radio 1, 2, 5 Live. But not 5 Live Extra.I’ve tried via Sonos radio. I can find BBC radio channels such as 1, 2, 5 Live but not 5 live Extra.I’m sure there will be some long complicated story about Sonos, TuneIn, BBC Sounds support on other platforms etc etc. It’s just stuff used to work yet it seems to be getting worse and I wanted to vent after a heavy investment in a Playbar, Play 5, 2x Play 1. Sonos support on the phone tried to tell me BBC radio not supported on Sonos Radio. Well how can I get some stations? And then Tune In worked a few days back. Sonos also mentioned I could do this via Apple Airplay but we

The white light on my Play1 is on permanently. I have tried the recommended reset procedure but this has no effect. Any suggestions?

The playbar can only be woken up via TV optical cable. Until I do that, the app can’t connect to it - it reports that it is unreachable. I turn on the TV and in a couple of second the app recognizes the playbar and I can control it, play music, etc. Is there a way to fix this?

Good morning ! My system has been working fine for over 5 years. Roughly 12 weeks ago I logged on the app and all the speakers have disappeared off the app. I re added them all (quite a task with 8 to connect) it worked. Every time I log on now some speakers are there and some are not but over time they become available to listen on. Then disappear, checked the WiFi and no issues there, we are on the S1 app as not all the speakers are the new ones (S2 app) Any help would be appreciated as it’s sending me Crazy 

I have a system of four Symfonisk speakers. Three wireless and one wired (in my home office), using BT home internet without a home phone.  The wired speaker works perfectly, but the wireless ones drop on and off the network constantly - particularly the one  in the kitchen - the one I use most. The app regularly says it cannot find or connect with the device, and streaming content regularly cuts and/or drops. Or simply just stops for no reason.  I just bought a Boost to improve things, but it hasn’t really changed anything. I added it following the instructions and relocated it between the router and the kitchen.  The Kitchen speaker - although less than three metres away and even when directly in line of sight - still drops on and off. Questions:1. How do I know if the Kitchen speaker is even connecting to the boost? And if not, how do I make it connect  I have cycled power on it several times.I feel like I should re-add all the speakers but can’t find a way remove them. Is there a w

I’m getting that infuriating ‘due to rights restrictions’ message again when trying to listen to Radio 4 PM today. So I have to find Sounds on my phone or use my old digital radio to listen.Just wondering why Sonos is so unreliable??

My Playbarwill not connect but it powers up and remains solid white.  I have tried to reboot, reset, connect it to router, and nothing works.   

Upgraded my router to wifi 6.  Setup guest network to connect wireless devices, everything connects except Sonos….. I have spent hours trying to reset the app, reset the router, reset the speaker, trying ethernet……   I have to say the product worked way better using the older app….I have $200 paper weight.  I am at my wits end….

Playing edm music and my sonos randomly very muffled and sounds like something is vibrating inside of the sonos? almost how a car with a blown sub sounds, very disappointing as I thought Sonos made quality products? thought there was some fail-safe on them so things like this do nothing happen? barely have had this for a couple years and already breaking kinda sucks. 

I am getting an error message when trying to connect to XM. “Unsupported digital rights management system”

I have a Sonos boost and an number of Sonos speakers connected to it, everything works fine.  Now bought in-ceiling speakers plus amp.Not yet fitted and wired the in-ceiling speakers, but while waiting for the installers, decided to fit the amp into my hifi rack and register it with the Sonos Boost/home Sonos network.   Using the Sonos app, amp is detected and asked to enter the pin code. Once the pin code is entered, asked to press the blue flashing connect button on the amp.  But the amp connect button never flashes.  Regardless, I press and hold the connect button anyway, but nothing happens.  The led on the amp flashes green or orange, so the amp is doing something.  But the Sonos app times out and asks me if I want to try connecting to the amp again,  I’ve now tried connecting to the amp many times, but I never get the connect button flashing blue and the app times out.Do I have to connect speakers to the amp first, before connecting the amp to the Sonos boost?  If not, any clues

When trying to play a track through my Sonos One or Sonos Beam it keeps on cutting out for large parts. Ive tried the simple like turn off my devices and reset my internet etc. Any ideas? Thanks.