Unable to connect Pixel 3a to Sonos

Forum|Forum|5 years ago
September 21, 2021
5 replies
137 views

I bought the Arc soundbar + Sub Gen 3 last week. For the first couple of days, the system connected to my Pixel 3a. For the past several days, however, I have entirely lost my ability to connect to the system.

I have tried restarting the soundbar and my phone. Nothing has worked.

Any suggestions on how to troubleshoot?

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Best answer by GuitarSuperstar

You might try disabling the QoS feature and disabling Airtime Fairness for both 2.4 and 5GHz bands in your router’s settings.

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GuitarSuperstar

Lead Maestro

Try unplugging the Arc from power for a couple of minutes and rebooting your router.

"Receive with simplicity everything that happens to you." - Rashi

B

baughmanAuthor

Contributor I

Try unplugging the Arc from power for a couple of minutes and rebooting your router.

Thanks for the response. I tried what you mentioned but it didn’t work.

Here’s the message I get when trying to cast from Pandora (which worked flawlessly for the first couple days of ownership):

Connection Failed
Unable to connect to your Sonos speaker. Please open your Sonos app, confirm your system is available, and try again.

Unfortunately I have the same issues when trying to connect via the Sonos app. Again, the peculiar thing is that it worked flawlessly for the first few days of owning the system.

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GuitarSuperstar

Lead Maestro

What model router are you using? Are you able to wire the Arc directly to the router with an ethernet cable?

"Receive with simplicity everything that happens to you." - Rashi

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baughmanAuthor

Contributor I

What model router are you using? Are you able to wire the Arc directly to the router with an ethernet cable?

I’m using the Asus onhub (https://smile.amazon.com/Google-WiFi-Router-AC1900-Control/dp/B017C0HZEO/). I could probably snake an ethernet cable to the Sonos. Is that a known method to increase its reliability?

Somehow the Sonos app connected to my Arc this evening. I was happy about that. However, Pandora’s “cast” feature still does not. It’d be great if I could figure that out.

G

GuitarSuperstarAnswer

Lead Maestro

You might try disabling the QoS feature and disabling Airtime Fairness for both 2.4 and 5GHz bands in your router’s settings.

"Receive with simplicity everything that happens to you." - Rashi

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