Sonos devices cutting out whilst trying to play music through Spotify

Forum|Forum|5 years ago
September 13, 2021
1 reply
519 views

When trying to play a track through my Sonos One or Sonos Beam it keeps on cutting out for large parts.

Ive tried the simple like turn off my devices and reset my internet etc.

Any ideas? Thanks.

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Best answer by Airgetlam

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

AirgetlamAnswer

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Bruce

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