Access Is Denied When Trying to Play TuneIn Station

I am encountering the same problem!

myTuner Radio is working - try adding that as a musinc service

Getting the same message on my iPhone app and on the desktop but works fine from Alexa???

I'm having same issue . Accessing via android device through tuning. Other bbc channels are working. 

So am I, other bbc channels working and so is spotify

Hi everyone, thanks for raising this with the Sonos Community! 

I’ve been able to replicate this on my side, and have reported this to the relevant team - in the mean time as mentioned by andyplowman, you can use MyTuner as an alternative,

We saw some similar issues with the BBC regarding coverage of the Olympics, and it’s possible that there’s a similar situation in place here.

Hope this helps :)

[Edit - as mentioned below by UKMedia, it seems that the station is currently unavailable through TuneIn as a whole.]

 

I’m getting this error “Unable to play ‘BBC Radio 5 live sports extra’ - access is denied. Via TuneIn.

This worked on Saturday. It doesn’t work today The better half wants to listen to the cricket). Currently I’m streaming via the BBC app to the phone via Chromecast in the back of a Play 5. 

Troubleshooting I’ve done. Other BBC radio stations work via TuneIn - for example BBC Radio 1, 2, 5 Live. But not 5 Live Extra.

I’ve tried via Sonos radio. I can find BBC radio channels such as 1, 2, 5 Live but not 5 live Extra.

I’m sure there will be some long complicated story about Sonos, TuneIn, BBC Sounds support on other platforms etc etc. It’s just stuff used to work yet it seems to be getting worse and I wanted to vent after a heavy investment in a Playbar, Play 5, 2x Play 1. Sonos support on the phone tried to tell me BBC radio not supported on Sonos Radio. Well how can I get some stations? And then Tune In worked a few days back. Sonos also mentioned I could do this via Apple Airplay but we’re an Android house.

If anyone can help or comment that would be appreciated.

I know it's easy to blame Sonos for all issues with content from other organisations, that are outside of the control of Sonos but have you thought of asking the question of the content provider?

If you try to ask directly from TuneIn, this is the message:

https://tunein.com/radio/BBC-Radio-5-live-sports-extra-s50459/

It's more than a little difficult for Sonos to stream something that the content provider is saying is unavailable! 🤔

Thanks for the advice on myTuner great work around.

@UKMedia not sure I was blaming Sonos. Thanks for your reply.

Same issue here. Radio5llive extra worked earlier now getting the "unable to play" message! On occasion getting a broadcast message saying much the same thing.

myTuner Radio through Sonos app does work tho!

What is My Tuner?  How do I bypass the Radio 5 Live Sports Extra denied access error?