My Playbar will not connect and is stuck on solid white

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My Playbarwill not connect but it powers up and remains solid white. I have tried to reboot, reset, connect it to router, and nothing works.

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buzzAnswer

Grand Maestro

I assume that nothing has recently changed, such as a network update. Likely this is a PLAYBAR failure and you should work with SONOS support.

buzz

Grand Maestro

Is this a newly acquired PLAYBAR or has it been in the system for a while? Do you have other SONOS units?

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Esquire1001Author

Contributor I

It is an older unit. It worked fine for a long time. At this house we have a play 5, a connect amp, this play bar and a sub.

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buzzAnswer

Grand Maestro

I assume that nothing has recently changed, such as a network update. Likely this is a PLAYBAR failure and you should work with SONOS support.

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Esquire1001Author

Contributor I

I was thinking this was Sonos support. Is there another way to reach the company more directly? Do they still support the older gear? None of my songs gear works with the new software.

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buzz

Grand Maestro

This is a user Community with some comments from SONOS staff. Here is the official Support channel.

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controlav

Lead Maestro

I have a buddie’s Playbar in this exact state. I opened it up (no mean feat I can tell you), checked for obviously blown components, reseated connections, and it made no difference. Good luck.

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