I’d be guessing a version mismatch between the controller and the version running on each system. When you’re connected to the system with ‘greyed out’ stuff, do a ‘check for updates’ in your controller, and apply whatever is found. Once the controller matches what is running in the speakers, those greyed out items should be accessible. 

@cjd315 

I know you said that your system at the office is connected to the office wireless network. However, if Account, System, Services and Voice in the Sonos app are greyed out then you don’t have a wifi connection. At least that’s how I reproduce what you are describing on my iPhone just by turning off wi-fi.

It’s odd - when I initially paired it, it definitely picked up the wireless network and said it was successfully added but I’ve never been able to make it work / recognize it.  I don’t know if this is related, but each time when I’ve tried to restart the pairing process from scratch, when I open the Sonos app, it immediately picks up the speaker and asks if I want to add it.  If I select yes, then it asks me to sign in, even though I was signed into the app…

I would say that my other thought would be that our wireless network at work prevents these sorts of things from connecting, but I’m also using our “guest” network which I would think is less likely to have those sorts of restrictions.  

Ahh….Sonos cannot operate on a guess network. There’s the main issue. Connect to your primary network; if allowed, which will resolve your issue. 

Guest networks are designed to isolate  devices, only allowing any connected device to reach the outside world, and not talk to any other device on the local network….such as the Sonos speakers.