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Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,193 Topics
  • 24,667 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3193 Topics
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Paul DNContributor I
asked in Amazon Alexa and Sonos
Sonos 1 microphone not working

I’ve had a Sonos 1 paired with a Sonos SL for over 2 years, using Alexa voice control. Everything has worked perfectly so far, but in the last few days my microphone on the Sonos 1 has switched off and I can’t get it to work again (the touch control on the speaker is non-responsive, the status in the Sonos app is ‘off’ but this is greyed out and I can’t change it).  I’ve checked in the Alexa app and there’s a red highlighted message saying ‘Device offline. Some settings may not be available’ As per the Sonos troubleshooting guidance, I’ve tried de-activating Sonos in the Alexa app.  The Sonos guidance also says to go to System Settings/Voice assistants/Remove Alexa. However when I access Voice Assistants there is no option to remove, only to add (it just states that Alexa is already added).  I’ve tried unplugging, etc but nothing works. It seems that there is no way to turn the microphone on (even though Alexa has been added).  Any help appreciated. 

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1 month ago
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pauloldContributor I
asked in Amazon Alexa and Sonos
Alexa stopped working on one of my Sonos One speakers

I tried the newish Sonos voice assistant and gave up on it. It was randomly hearing things from my tv and suddenly playing music. I tried using it when I got the Era 300. I already had Alexa set up. So I had both turned on for a bit. Turned off the Sonos voice assistant and at some point noticed that one of my speakers no longer worked with Alexa and the microphone would not turn on. When I go into settings to add Alexa it says it’s already added to that speaker. And yet when I go to the voice assistant settings, it only lists some of my other speakers. It shows I could remove Alexa from those but it does not show me the speaker that is malfunctioning. I have tried resetting the speaker. No luck. I also just now realized that while Alexa works fine on my bedroom pair, that pair is not listed in the Alexa settings in the Sonos app. It has Kitchen and Media Room but not the Bedroom pair or the malfunctioning Bathroom speaker. How do I fix this? Are some of my Sonos speakers too old now t

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1 month ago
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HeikoTContributor I
asked in Amazon Alexa and Sonos
Alexa hinzufügen funktioniert nicht

Hallo,Alexa funktioniert soweit ganz gut. Habe jetzt Roam neu hinzugefügt und die Einrichtung mit Alexa für den Roam funktioniert nicht. "Anmeldung bei Amazon" nicht möglich.Kennt jemand dieses Problem? Viele Grüße 

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Schlumpf
1 month ago
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deeelockContributor I
posted in Amazon Alexa and Sonos
Unable to set Sonos Era 100 as Alexa-enabled device in room/group using Alexa app

Today I’ve upgraded my two Sonos Ones with Sonos Era 100s. After adding Alexa to the speakers, I tried to go into the Alexa app to associate them with their respective rooms. I’m able to add them as the room speaker, but I am unable to set them as the Alexa device for that room (allowing for room-specific commands like “Alexa, turn off the lights”, etc).What’s weird is my Era 100s will show up under the Echo & Alexa devices section in the Alexa app, but they do not show up under Alexa-enabled devices when editing a room/group (see attached screenshots).I’ve reached out to Alexa support and they were largely unhelpful, they claimed that from their resources Alexa isn’t supported on the Sonos Era 100 (maybe their documentation hasn’t been updated since this is a brand new product?). So they left the conversation there even after showing them that Sonos clearly states Alexa built-in support for the Era 100.Has anyone else experienced this issue? Seems like a bug in the Alexa app, and

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1 month ago
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PhilipJHContributor I
asked in Amazon Alexa and Sonos
Failed Alexa Voice activation

I had problems with Alexa and was encouraged to deregister some of my products to fix this. Now three of my devices font respond anymore. Amazon think its a Sonos issue but as that system works well i find it hard to address.. I no longer see the Wifi sign next to the disabled speakers but not sure how to re-enable this. Should the Wifi on my beams and Sonos One be enabled or disabled. Only the One has no Ethernet. 

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Corry P
1 month ago
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blakeboxContributor I
asked in Amazon Alexa and Sonos
Can I enable Amazon delivery notifications on Sonos x Alexa?

I have several Sonos speakers around the house with Alexa setup.I’ve enabled delivery notifications on my Alexa app (https://www.amazon.com/gp/help/customer/display.html?nodeId=GW65E37ZG4L9BW3P) but they are not being announced on Sonos.Is there a way to enable this? I’m looking like a simple routine where Alexa can announce “your package was delivered” across all devices.

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Ken_Griffiths
1 month ago
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MchealthyContributor I
asked in Amazon Alexa and Sonos
playbar

I can’t seem to acquire Bluetooth to connect with Alexa. My son came over and started Spotify and now echo dot doesn’t recognize playbar

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1 month ago
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MatanteContributor I
asked in Amazon Alexa and Sonos
alexa ne repond plus

Bonjour communauté !Je demande à Alexa de mettre mes chansons préférées (comme d'habitude !) Elle répond Je ne parvient pas à mettre la musique.En effet elle n'est plus capable de mettre la musique que je lui demande. Merci  Moderator Edit: Google Translate- Hello community!I ask Alexa to play my favorite songs (as usual!) She responds I can't put the music on.In fact, she is no longer able to put on the music that I ask her to play. Thanks

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Corry P
1 month ago
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David16DAAvid Contributor I
asked in Amazon Alexa and Sonos
Amazon Echo Show / Sonos App

Can anyone tell me if I would be able to install the Sonos app on an Echo Show so that I can permanently  have it plugged in to to act as a remote control instead of having to grab my phone to operate it.I am not familiar with the Echo show and wondered if you an install apps on the various Echo Show devices?Failing that, does the Echo Show have a web browser to that I could use the Sonos web app? Thank you in advance. 

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UKMedia
1 month ago
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InagonyContributor I
asked in Amazon Alexa and Sonos
alexa not finding my sonos one

Alexa not finding my sonos one since changing to ee fibre broadband. 

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1 month ago
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Mrs NokesContributor I
posted in Amazon Alexa and Sonos
Sonos Alexa

When connecting to Alexa android app does not launch browser.Broken, works with iPhone.

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1 month ago
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ryandesign22Avid Contributor II
asked in Amazon Alexa and Sonos
Alexa Sonos Skill causing problems

The Alexa Sonos Skill seems to have some recent bugs. It keeps screwing up my Sonos system. Won’t play on all speakers, screws up connections with devices and playing music, has problems with volume adjustment. Not sure what is going on, but didn’t have any problems a year ago. I have Google Fiber btw.

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1 month ago
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CaniodyContributor I
asked in Amazon Alexa and Sonos
connecting alexa device to sonos Ray

I have just bought this with the intention to connect to Alexa speaker so I can have radio in different rooms. So far I have connected Alexa voice but can’t seem to connect the device

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1 month ago
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David simonsContributor I
asked in Amazon Alexa and Sonos
Amazon music and Alexa

Amazon music won't play through my Sonos system.

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2 months ago
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AndrewnoobAvid Contributor I
asked in Amazon Alexa and Sonos
Adding alexa back to a move that lost it

I’ve got a few sonos products with mics, and i have added alexa as a voice control in my sonos account. I have also reauthorised the sonos skill in the alexa app.  one of my moves stopped responding at all to alexa commands.  when i go to the voice control settings and try to add alexa back to the move, i get the error ‘some of your products are not connected/online, please connect and retry’.  for context, i have removed a few speakers from my system. But they are not showing up as upgrade options in my account.  any ideas?

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Corry P
2 months ago
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PlantisplanktonContributor I
asked in Amazon Alexa and Sonos
Roam 2 doesnt show as alexa enabled device

Roam 2 doesnt show as alexa enabled device. Is there a fix?

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2 months ago
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janbar82Contributor I
asked in Amazon Alexa and Sonos
Installing Alexa since installing Dish

Can I use Alexa with Dish

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Corry P
2 months ago
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SueGAContributor I
asked in Amazon Alexa and Sonos
change playlist name

I would like to just change the name of a playlist so that I can just ask Alexa to play that playlist

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K
2 months ago
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zimtimausContributor I
asked in Amazon Alexa and Sonos
alexa voice control not working in group

hi, i’ve recently bought an echo dot and am only just now starting to use alexa.i’ve got a group in my living room containing of 2 sonos 100, a sonos arc and a sub 3. for some reason, when telling alexa to lower the volume, she only reacts by lowering the volume on one of the speakers. even if i tell her to lower volume in the living room. i believe she might only be lowering the sound of the one she recognizes my voice on. so maybe she hasn’t really registered the living room speakers as a group even though it is a group in sonos app.greatful for any kind of help.

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2 months ago
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musicMarsupialContributor I
asked in Amazon Alexa and Sonos
Alexa and Sonos Not Playing on All Speakers

Sonos and Alexa! So, I have a weird issue with regards to Sonos and Alexa integration. I have Alexa setup with proper rooms, three rooms have a Sonos speaker in, and each room has them properly assigned. The Alexa in each room is configured with that Sonos speaker, but also that when you say "Alexa Play" all Alexa devices are configured to play across all three speakers. In addition the Sonos app has the three speakers used configured in a group. When you ask Alexa to play, 2/3 rooms play music, but the lounge goes not, this happens no matter which Alexa device you request to start playing from. In the Sonos app the three speakers in the group all show (they have sound bars moving) that they are playing music, but the lounge does not. If I play music from the Sonos app then all speakers play as expected. Whilst music is playing, I have tried removing and readding the Sonos speaker to the group in the Sonos app but that doesnt work. I have tried deleting the Lounge speaker from both Ale

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2 months ago
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selectAusernameContributor I
posted in Amazon Alexa and Sonos
help to fix Alexa prompt chime

Despite having the prompt chime turned on within the Alexa app on the Era 100 device. no chime sounds when the girl is prompted. This has happened only after the release of the shiny new Sonos app.

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2 months ago
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OG CustomerContributor I
posted in Amazon Alexa and Sonos
alexa

So the old set up use to acknowledge when I said the word Alexa. Now it doesn’t do anything so I don’t know if it hears me or not. Is that just how it is now?

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2 months ago
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AndyNewhamContributor I
posted in Amazon Alexa and Sonos
How do i enable alexa on Beam

Hi All.Im a noob and have 2 x play:1 speakers as surrounds to my beam gen1. How do i enable voice control and Alexa on the beam? When i try through the app it just gives me instructions on using a 3rd parry alexa instead of the beam itself? Does it support standalone voice assistant. If not, what is 'voice control'.. is that supported im a little confused if im honest.

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2 months ago
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ingokeContributor I
asked in Amazon Alexa and Sonos
Problems with Alexa connection on Sonos One Gen2

Hello,I have the following problem with one of my Sonos One Gen 2. I am not able to fully connect the Alexa Voice feature to the Sonos One. After going through the connection processSetup → Voice Assistant → add → Amazon AlexaEverything seems fine. I am able to play music via voice commands, but The player does not appear in list of Alexa enabled devices in the Alexa app The new player shows up, when trying to play music via the Alexa app but the attempt then results in the answer (Ich habe Schwierigkeiten die Musik abzuspielen) I am experiencing problems to play the musicI only have this problem with one of my speakers. I tried already to delete all the Alexa voice services in the Sonos app. Then deleted the Alexa skill and deleted all the Sonos devices in the Alexa app. Then remove the problematic player from Sonos and set everything up again. This worked as expected for all devices except the one making the problems. It looks like there is some setting for this specific unique ID of

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2 months ago
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simonjpaulContributor I
asked in Amazon Alexa and Sonos
Alexa

Why does Alexa not connect me to TuneIn stations any more or accept commands to turn off Spotify.  The whole experience seems to have gone to pot.  

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2 months ago
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